PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hyatt and Best Western as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hyatt
Best Western

Hyatt and Best Western Overview

Total reviews 32 209
Company responses 0 0
Issues resolved 0 0

Hyatt and Best Western Consumer Ratings

Rank
163 out of 1322 in Hotels and Resorts category
187 out of 1322 in Hotels and Resorts category
Customer service
198 in category
148 in category
Location
185 in category
139 in category
Facilities and Services
104 in category
136 in category
Price Affordability
248 in category
138 in category

Hyatt and Best Western Rating Details

Customer service
1.1 (8 reviews)
1.4 (105 reviews)
Reviewer's quote

...Hyatt customer service did not even apologize for the inconvenience or try to work a deal to repair their mistake..

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...at a nearby Best Western Pooler GA SAVANNAH AIRPORT to be specific causing me to pay additional money that I already did not include in budget for terrible customer service Plus arriving at this location the rooms was not properly stocked for the ratio of guest to a room sofa bed did not provide sheets blanket or pillow. Not enough...

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Location
2.4 (7 reviews)
2.9 (83 reviews)
Reviewer's quote

I found out that Hyatt does discriminate people by looks.

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...Customer service is contacting the location for investigation..

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Facilities and Services
2 (7 reviews)
1.9 (86 reviews)
Reviewer's quote

Seems that addressing the complaint by Hyatt is to ignore it. No response so the company has to be on the whole a dishonest one that steals money from customers. I would have expected something from them but they seem to think that sticking their head in the sand is the way to go. Very bad hotel...

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...agent, one has to deal with discourteous representatives who do not respect our clients, our companies, nor the large amounts of money we give them for services. On top of that, they have absurd forced tipping policies for luggage handlers and maids that have to be paid in advance for what they define as...

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Price Affordability
1.3 (6 reviews)
2.2 (85 reviews)
Reviewer's quote

I fell at dfw Hyatt & hit my head & I am very sore Ruined my whole trip" your employee s were mopping up rain inside door & didn't have rug or wet floor sign up. Never came back & checked on me after I filed complaints. Very upset. I expect better care at your hotel. I am going to Dr * &...

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I stay from jan 18-20, I called and the lady said that if we find a better rate just to book with them and fill the price match guarantee. that they will match it and give us a $100 card. we did everything send the web pages we got...

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Hyatt and Best Western Pros and Cons

Pros
  • Comford beds
  • Bitter taste
  • Room
  • Everyone except fir antonnia the front desk clerk manager
  • Coffee
Cons
  • Not so clean
  • Generally aweful customer service
  • Being lied to by best western customer service
  • Unethical practices and policies

Hyatt and Best Western Most Positive Reviews

Top rated reviews
4

Arrived at the Hyatt in NewYork on 36st after a six hour drive only to be told that ,making the reservations online...

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5

The front desk last named Sandy was very rude & mean ! She snapped at me & my son. Said she has had with us . Wow I...

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3.8

Hyatt will not reimburse my flight tickets $1500 after they cancelled my vacation to Puerto Rico because resort is...

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5

My name is Al AShton
I was on my way out to work and stop by quickly to report problem, a water leak that made my carpet...

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Hyatt and Best Western Most Critical Reviews

Lowest rated reviews
1

My wife and I travel all the time and always stay in upscale hotels. We've stayed in a few Hyatts and have never had...

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1

Me and my family stays in only best western I love the one in sc but we went on a family trip on may 24 2014 to folly...

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1

I fell at dfw Hyatt & hit my head & I am very sore Ruined my whole trip" your employee s were mopping up rain inside...

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1

Actually I didn't stay at the hotel rather my guest and myself had eaten in the restaurant. We waited 15-20 minutes to...

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Hyatt and Best Western Latest Reviews

Recent published reviews
No votes

Hello,
I am staying at the HYATT place in Mt. Laurel, NJ. I stay often especially lately due to family illness around the...

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No votes

We were a 30 minute drive from our destination at Cheyenne Best Western and the I 80 signs were constantly warning of...

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No votes

the worst customer service in the industry

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1

The front desk clerks are stealing customers money !

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Hyatt and Best Western Products and Services

Most reviewed product and services
  • Hyatt Customer Care (4 reviews)
  • Hyatt Zilara Room (1 review)
  • Hyatt Gift Card (1 review)
  • Best Western Room (31 reviews)
  • Best Western Customer Care (23 reviews)
  • Best Western Sanitary Conditions (14 reviews)