PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Western and Holiday Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Western
Holiday Inn

Best Western and Holiday Inn Overview

Total reviews 210 220
Company responses 0 0
Issues resolved 0 2

Best Western and Holiday Inn Consumer Ratings

Rank
189 out of 1340 in Hotels and Resorts category
187 out of 1340 in Hotels and Resorts category
Customer service
145 in category
119 in category
Facilities and Services
135 in category
89 in category
Exchange, Refund and Cancellation Policy
110 in category
131 in category
Price Affordability
133 in category
121 in category

Best Western and Holiday Inn Rating Details

Customer service
1.4 (105 reviews)
1.5 (39 reviews)
Reviewer's quote

...at a nearby Best Western Pooler GA SAVANNAH AIRPORT to be specific causing me to pay additional money that I already did not include in budget for terrible customer service Plus arriving at this location the rooms was not properly stocked for the ratio of guest to a room sofa bed did not provide sheets blanket or pillow. Not enough...

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...I called customer service and spoke to a gentleman he offered to have someone come out to assist. I agreed he then offered to have me possibly trouble shoot it myself first he instructed me to try to see if any cords in the back of the TV was disconnected. I replied No all we’re connected...

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Facilities and Services
1.9 (86 reviews)
2.1 (29 reviews)
Reviewer's quote

...agent, one has to deal with discourteous representatives who do not respect our clients, our companies, nor the large amounts of money we give them for services. On top of that, they have absurd forced tipping policies for luggage handlers and maids that have to be paid in advance for what they define as...

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I have called four times and asked if the manager Dee would just call and speak with me about the housekeeping services of their premises as related to covid as of this time I have not gotten a call back but 25. 00 off my bill. MY HEALTH AND OTHERS IS GREATER THAN A DOLLAR AMOUNT...

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Exchange, Refund and Cancellation Policy
1.5 (86 reviews)
1.4 (34 reviews)
Reviewer's quote

...Our trip was cancelled re the virus and now they tell us after cancelling that we get no refund on these extenuating circumstances. We feel that a refund is due. It is not our fault that the borders are closed...

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There were just 7 cars in the entire parking lot!!! I asked for a refund and was told by manager Jason that he could not authorize a refund or cancel our reservation. Priceline was willing to refund our money if the hotel cancelled the reservation. When I told the manager Jason how I refused to...

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Price Affordability
2.2 (85 reviews)
2.3 (33 reviews)
Reviewer's quote

I stay from jan 18-20, I called and the lady said that if we find a better rate just to book with them and fill the price match guarantee. that they will match it and give us a $100 card. we did everything send the web pages we got...

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I want to talk to the owner. Manager still hasn't called. I still haven't been helped with my issues from back in July.My number is 810 293-****

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Best Western and Holiday Inn Pros and Cons

Pros
  • Room
  • Everyone except fir antonnia the front desk clerk manager
  • Coffee
  • Usually very good
  • Leaving
  • Jolted is huge and very convenient
Cons
  • Generally aweful customer service
  • Being lied to by best western customer service
  • Unethical practices and policies
  • Manager lied to us
  • Attitude of management
  • Treatment of manager and false remarks made

Best Western and Holiday Inn Most Positive Reviews

Top rated reviews
5

The front desk last named Sandy was very rude & mean ! She snapped at me & my son. Said she has had with us . Wow I...

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4.2

Checked in at 6 PM on 21 August when I came into the room the first room was not clean. There was hair around the front...

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5

My name is Al AShton
I was on my way out to work and stop by quickly to report problem, a water leak that made my carpet...

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4

My family and I stopped off for an overnight stay in San Antonio, we book the hotel and prepaid through hotels.com. The...

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Best Western and Holiday Inn Most Critical Reviews

Lowest rated reviews
1

Me and my family stays in only best western I love the one in sc but we went on a family trip on may 24 2014 to folly...

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1

I had the worst experience at the Holiday Inn downtown Atlanta Centennial Park in Atlanta, GA 30303. The bathroom had a...

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1

Actually I didn't stay at the hotel rather my guest and myself had eaten in the restaurant. We waited 15-20 minutes to...

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1

Went to our room put out two month old to bed shut the lights off with just tv on and boom what scurries along the...

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Best Western and Holiday Inn Latest Reviews

Recent published reviews
1

We have booked a stay at the Best Western here in Nashville, TN. (1407 Division St. Nashville, TN) from 10.5.2020 -...

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No votes

Man I came to the holiday inn express to kick back and enjoy myself. First thing I did was go to the bathroom. I...

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No votes

We were a 30 minute drive from our destination at Cheyenne Best Western and the I 80 signs were constantly warning of...

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1

Starting demolition at 7 AM at a hotel is downright ridiculous. In addition to the fact they didnt have any soap or...

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Best Western and Holiday Inn Products and Services

Most reviewed product and services
  • Best Western Room (31 reviews)
  • Best Western Sanitary Conditions (14 reviews)
  • Best Western Hotel Facility (12 reviews)
  • Holiday Inn Room (64 reviews)
  • Holiday Inn Room Booking (12 reviews)
  • Holiday Inn Receptionist (3 reviews)