PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Western and Holiday Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Western
Holiday Inn

Best Western and Holiday Inn Overview

Total reviews
200
207
Company responses
0
0
Issues resolved
0
2

Best Western and Holiday Inn Consumer Ratings

Rank
186 out of 1289 in Hotels and Resorts category
184 out of 1289 in Hotels and Resorts category
Customer service
162 in category
125 in category
Exchange, Refund and Cancellation Policy
108 in category
126 in category
Price Affordability
138 in category
133 in category
Facilities and Services
145 in category
94 in category

Best Western and Holiday Inn Rating Details

Customer service
1.4 (98 reviews)
1.5 (31 reviews)
Reviewer's quote

...at a nearby Best Western Pooler GA SAVANNAH AIRPORT to be specific causing me to pay additional money that I already did not include in budget for terrible customer service Plus arriving at this location the rooms was not properly stocked for the ratio of guest to a room sofa bed did not provide sheets blanket or pillow. Not enough...

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...The front desk to my hotel said that there is no number for tech support for the internet and I've been calling the hotel's customer service and i still received no help . BAD CUSTOMER SERVICE!..

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Exchange, Refund and Cancellation Policy
1.5 (82 reviews)
1.4 (29 reviews)
Reviewer's quote

...Our trip was cancelled re the virus and now they tell us after cancelling that we get no refund on these extenuating circumstances. We feel that a refund is due. It is not our fault that the borders are closed...

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There were just 7 cars in the entire parking lot!!! I asked for a refund and was told by manager Jason that he could not authorize a refund or cancel our reservation. Priceline was willing to refund our money if the hotel cancelled the reservation. When I told the manager Jason how I refused to...

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Price Affordability
2.1 (81 reviews)
2.2 (27 reviews)
Reviewer's quote

I stay from jan 18-20, I called and the lady said that if we find a better rate just to book with them and fill the price match guarantee. that they will match it and give us a $100 card. we did everything send the web pages we got...

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I booked a mobility accessible room with a tub. I was told by Dacia at the front desk that my room was given to another person with an actual real disability. I simply asked for a chair to use in the shower and I was treated rudely. Btw I do have a disability.

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Facilities and Services
1.9 (80 reviews)
2.2 (25 reviews)
Reviewer's quote

...agent, one has to deal with discourteous representatives who do not respect our clients, our companies, nor the large amounts of money we give them for services. On top of that, they have absurd forced tipping policies for luggage handlers and maids that have to be paid in advance for what they define as...

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Rented a room for 4 days with my grandkids while our home was being set came back the next week needing a bath and some air-conditioning was told that we can't rent rooms to locals and this is the next week I mean really I feel discriminated against because of the kids so my 7000 reward points are...

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Best Western and Holiday Inn Pros and Cons

Pros
  • Room
  • Everyone except fir antonnia the front desk clerk manager
  • Coffee
  • Usually very good
  • Leaving
  • Breakfast was great
Cons
  • Generally aweful customer service
  • Being lied to by best western customer service
  • Unethical practices and policies
  • Manager lied to us
  • Attitude of management
  • Treatment of manager and false remarks made

Best Western and Holiday Inn Most Positive Reviews

Top rated reviews
5

The front desk last named Sandy was very rude & mean ! She snapped at me & my son. Said she has had with us . Wow I...

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4

My family and I stopped off for an overnight stay in San Antonio, we book the hotel and prepaid through hotels.com. The...

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5

My name is Al AShton
I was on my way out to work and stop by quickly to report problem, a water leak that made my carpet...

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3.9

My son who lives in Florida called Holiday Inn to make a reservation for me in September because there was no power in...

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Best Western and Holiday Inn Most Critical Reviews

Lowest rated reviews
1

Me and my family stays in only best western I love the one in sc but we went on a family trip on may 24 2014 to folly...

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1

I had the worst experience at the Holiday Inn downtown Atlanta Centennial Park in Atlanta, GA 30303. The bathroom had a...

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1

Actually I didn't stay at the hotel rather my guest and myself had eaten in the restaurant. We waited 15-20 minutes to...

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1

Went to our room put out two month old to bed shut the lights off with just tv on and boom what scurries along the...

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Best Western and Holiday Inn Latest Reviews

Recent published reviews
1

The 3rd night of my 3 night stay I was woken up out of my sleep stating we have to pack up and go by the police around...

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3.3

I booked a mobility accessible room with a tub. I was told by Dacia at the front desk that my room was given to another...

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1.8

After I checked In to best western Mansfield ohio figured out they gave me the wrong room , they switched me to another...

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3.5

No one is helping me with the internet and I've been trying for the last hour. The front desk to my hotel said that...

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Best Western and Holiday Inn Products and Services

Most reviewed product and services
  • Best Western Room (31 reviews)
  • Best Western Customer Care (22 reviews)
  • Best Western Sanitary Conditions (14 reviews)
  • Holiday Inn Room (64 reviews)
  • Holiday Inn Room Booking (12 reviews)
  • Holiday Inn Customer Care (6 reviews)