PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Western and Holiday Inn Express Hotels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Western
Holiday Inn Express Hotels

Best Western and Holiday Inn Express Hotels Overview

Total reviews 210 62
Company responses 0 0
Issues resolved 0 0

Best Western and Holiday Inn Express Hotels Consumer Ratings

Rank
189 out of 1340 in Hotels and Resorts category
260 out of 1340 in Hotels and Resorts category
Customer service
145 in category
200 in category
Exchange, Refund and Cancellation Policy
110 in category
171 in category
Facilities and Services
136 in category
168 in category
Price Affordability
133 in category
242 in category

Best Western and Holiday Inn Express Hotels Rating Details

Customer service
1.4 (105 reviews)
1.1 (13 reviews)
Reviewer's quote

...at a nearby Best Western Pooler GA SAVANNAH AIRPORT to be specific causing me to pay additional money that I already did not include in budget for terrible customer service Plus arriving at this location the rooms was not properly stocked for the ratio of guest to a room sofa bed did not provide sheets blanket or pillow. Not enough...

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After complaining to Holiday Inn's customer service I was told that they would send my concerns to the downtown New Orleans manager. I have not heard anything else from them or the Hotel management. The reason I choose the Holiday Inn Express is because I thought staying at a Holiday Hotel would be...

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Exchange, Refund and Cancellation Policy
1.5 (86 reviews)
1 (9 reviews)
Reviewer's quote

...Our trip was cancelled re the virus and now they tell us after cancelling that we get no refund on these extenuating circumstances. We feel that a refund is due. It is not our fault that the borders are closed...

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...57 what a rip off can not get a refund, this should be against the law..

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Facilities and Services
1.9 (86 reviews)
1.6 (5 reviews)
Reviewer's quote

...agent, one has to deal with discourteous representatives who do not respect our clients, our companies, nor the large amounts of money we give them for services. On top of that, they have absurd forced tipping policies for luggage handlers and maids that have to be paid in advance for what they define as...

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6/29/17 to 7/9/17 Terrible experience at the Holiday Inn Express, Downtown New Orleans on 334 O'Keefe Ave., New Orelans After waiting more than an hour in the lobby of the Holiday Inn Express Downtown New Orleans because the desk clerk said the computers were down. I was checked into my room. That...

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Price Affordability
2.2 (85 reviews)
1.4 (7 reviews)
Reviewer's quote

I stay from jan 18-20, I called and the lady said that if we find a better rate just to book with them and fill the price match guarantee. that they will match it and give us a $100 card. we did everything send the web pages we got...

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We when On Vacation stayed at a hotel Waycross GA address 1761 Memory Dr. it's supposed to be a holiday inn Express suite we got there August 28 checked out on September 5 we paid over $113.40 a A night at the hotel was the most horrible hotel we had ever stay in The hotel was under construction...

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Best Western and Holiday Inn Express Hotels Pros and Cons

Pros
  • Room
  • Everyone except fir antonnia the front desk clerk manager
  • Coffee
  • Hotel is nice
  • Breakfeast was good
Cons
  • Generally aweful customer service
  • Being lied to by best western customer service
  • Unethical practices and policies
  • Them keeping the money after cancellation
  • Then charged me over 300 dollars
  • Safety concerns

Best Western and Holiday Inn Express Hotels Most Positive Reviews

Top rated reviews
5

The front desk last named Sandy was very rude & mean ! She snapped at me & my son. Said she has had with us . Wow I...

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No votes
5

My name is Al AShton
I was on my way out to work and stop by quickly to report problem, a water leak that made my carpet...

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No votes

Best Western and Holiday Inn Express Hotels Most Critical Reviews

Lowest rated reviews
1

Me and my family stays in only best western I love the one in sc but we went on a family trip on may 24 2014 to folly...

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1

Holiday Inn will not allow you to review on their site if you book through Hotwire, probably because you do not get thei...

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1

Actually I didn't stay at the hotel rather my guest and myself had eaten in the restaurant. We waited 15-20 minutes to...

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1

The hotel itself is nice, the rooms are clean, breakfast in the morning was convenient. When I checked in, I was...

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Best Western and Holiday Inn Express Hotels Latest Reviews

Recent published reviews
1

We have booked a stay at the Best Western here in Nashville, TN. (1407 Division St. Nashville, TN) from 10.5.2020 -...

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1

We when On Vacation stayed at a hotel Waycross GA address 1761 Memory Dr. it's supposed to be a holiday inn Express...

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No votes

We were a 30 minute drive from our destination at Cheyenne Best Western and the I 80 signs were constantly warning of...

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2.3

Indianapolis East Hotel worst facility ever stayed in . Bug removal Cleanliness is not a priority

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Best Western and Holiday Inn Express Hotels Products and Services

Most reviewed product and services
  • Best Western Room (31 reviews)
  • Best Western Sanitary Conditions (14 reviews)
  • Best Western Hotel Facility (12 reviews)
  • Holiday Inn Express Hotels Room Booking (3 reviews)
  • Holiday Inn Express Hotels Room (3 reviews)