PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Western and Holiday Inn Express Hotels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Western
Holiday Inn Express Hotels

Best Western and Holiday Inn Express Hotels Overview

Total reviews
200
60
Company responses
0
0
Issues resolved
0
0

Best Western and Holiday Inn Express Hotels Consumer Ratings

Rank
187 out of 1291 in Hotels and Resorts category
274 out of 1291 in Hotels and Resorts category
Customer service
162 in category
214 in category
Exchange, Refund and Cancellation Policy
108 in category
174 in category
Price Affordability
139 in category
234 in category
Facilities and Services
145 in category
176 in category

Best Western and Holiday Inn Express Hotels Rating Details

Customer service
1.4 (98 reviews)
1 (11 reviews)
Reviewer's quote

...at a nearby Best Western Pooler GA SAVANNAH AIRPORT to be specific causing me to pay additional money that I already did not include in budget for terrible customer service Plus arriving at this location the rooms was not properly stocked for the ratio of guest to a room sofa bed did not provide sheets blanket or pillow. Not enough...

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After complaining to Holiday Inn's customer service I was told that they would send my concerns to the downtown New Orleans manager. I have not heard anything else from them or the Hotel management. The reason I choose the Holiday Inn Express is because I thought staying at a Holiday Hotel would be...

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Exchange, Refund and Cancellation Policy
1.5 (82 reviews)
1 (8 reviews)
Reviewer's quote

...Our trip was cancelled re the virus and now they tell us after cancelling that we get no refund on these extenuating circumstances. We feel that a refund is due. It is not our fault that the borders are closed...

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...57 what a rip off can not get a refund, this should be against the law..

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Price Affordability
2.1 (81 reviews)
1.5 (6 reviews)
Reviewer's quote

I stay from jan 18-20, I called and the lady said that if we find a better rate just to book with them and fill the price match guarantee. that they will match it and give us a $100 card. we did everything send the web pages we got...

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I booked by phone and was never told about the cancellation policy during the booking process. When my plans changed and I tried to cancel, four days before the booked date, I was told there would be no refund and indeed it was in the fine print of the confirmation email. Although it does state...

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Facilities and Services
1.9 (80 reviews)
1.6 (5 reviews)
Reviewer's quote

...agent, one has to deal with discourteous representatives who do not respect our clients, our companies, nor the large amounts of money we give them for services. On top of that, they have absurd forced tipping policies for luggage handlers and maids that have to be paid in advance for what they define as...

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6/29/17 to 7/9/17 Terrible experience at the Holiday Inn Express, Downtown New Orleans on 334 O'Keefe Ave., New Orelans After waiting more than an hour in the lobby of the Holiday Inn Express Downtown New Orleans because the desk clerk said the computers were down. I was checked into my room. That...

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Best Western and Holiday Inn Express Hotels Pros and Cons

Pros
  • Room
  • Everyone except fir antonnia the front desk clerk manager
  • Coffee
  • Hotel is nice
  • Breakfeast was good
Cons
  • Generally aweful customer service
  • Being lied to by best western customer service
  • Unethical practices and policies
  • Them keeping the money after cancellation
  • Then charged me over 300 dollars
  • Safety concerns

Best Western and Holiday Inn Express Hotels Most Positive Reviews

Top rated reviews
5

The front desk last named Sandy was very rude & mean ! She snapped at me & my son. Said she has had with us . Wow I...

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No votes
5

My name is Al AShton
I was on my way out to work and stop by quickly to report problem, a water leak that made my carpet...

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No votes

Best Western and Holiday Inn Express Hotels Most Critical Reviews

Lowest rated reviews
1

Me and my family stays in only best western I love the one in sc but we went on a family trip on may 24 2014 to folly...

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1

Holiday Inn will not allow you to review on their site if you book through Hotwire, probably because you do not get thei...

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1

Actually I didn't stay at the hotel rather my guest and myself had eaten in the restaurant. We waited 15-20 minutes to...

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1

The hotel itself is nice, the rooms are clean, breakfast in the morning was convenient. When I checked in, I was...

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Best Western and Holiday Inn Express Hotels Latest Reviews

Recent published reviews
1

The 3rd night of my 3 night stay I was woken up out of my sleep stating we have to pack up and go by the police around...

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1

As soon as my husband and I walked in, a huge roach scurried across the carpet in front of us and ran under the mini...

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1.8

After I checked In to best western Mansfield ohio figured out they gave me the wrong room , they switched me to another...

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No votes

The complaint for today's date 7-24-20, is about the general manager, Judy Carlson, cursing at me at the Holiday Inn...

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Best Western and Holiday Inn Express Hotels Products and Services

Most reviewed product and services
  • Best Western Room (31 reviews)
  • Best Western Customer Care (22 reviews)
  • Best Western Sanitary Conditions (14 reviews)
  • Holiday Inn Express Hotels Room Booking (3 reviews)
  • Holiday Inn Express Hotels Room (2 reviews)