PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Econo Lodge and Best Western as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Econo Lodge
Best Western

Econo Lodge and Best Western Overview

Total reviews 203 208
Company responses 0 0
Issues resolved 0 0

Econo Lodge and Best Western Consumer Ratings

Rank
246 out of 1320 in Hotels and Resorts category
187 out of 1320 in Hotels and Resorts category
Customer service
173 in category
151 in category
Price Affordability
195 in category
140 in category
Location
184 in category
140 in category
Facilities and Services
190 in category
137 in category

Econo Lodge and Best Western Rating Details

Customer service
1.3 (100 reviews)
1.4 (105 reviews)
Reviewer's quote

... constant phone calls, while the Front desk employees (Sarena, Cheryl and Melissa), were trying to help me resolve issues I had with the hotel! The front desk customer service ladies, as mentioned above, did nothing but be helpful, empathetic to my situation, kind, caring, consistent, professional, accommodating and behaved in such a sweet manner. All three of them! I had to complain, about the lack of cleanliness, in my room, from the very day I checked in, it's cleaning staf...

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...at a nearby Best Western Pooler GA SAVANNAH AIRPORT to be specific causing me to pay additional money that I already did not include in budget for terrible customer service Plus arriving at this location the rooms was not properly stocked for the ratio of guest to a room sofa bed did not provide sheets blanket or pillow. Not enough...

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Price Affordability
2 (92 reviews)
2.2 (85 reviews)
Reviewer's quote

Econo lodge charged me full price a second time after a full month had passed. After a long wait on the phone, I was told I needed to send them a copy of my transactions from the bank in order to have anything done..

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I stay from jan 18-20, I called and the lady said that if we find a better rate just to book with them and fill the price match guarantee. that they will match it and give us a $100 card. we did everything send the web pages we got...

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Location
2.5 (90 reviews)
2.9 (83 reviews)
Reviewer's quote

Location was disgusting, smelly and the staff were useless..

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...Customer service is contacting the location for investigation..

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Facilities and Services
1.5 (89 reviews)
1.9 (86 reviews)
Reviewer's quote

...This place was one of the worst services I've ever been. They were very judgmental and stereotyping multiple American customers. I am very disappointed in this business for the cowardly acts of cruelty, I witnessed living here...

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...agent, one has to deal with discourteous representatives who do not respect our clients, our companies, nor the large amounts of money we give them for services. On top of that, they have absurd forced tipping policies for luggage handlers and maids that have to be paid in advance for what they define as...

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Econo Lodge and Best Western Pros and Cons

Pros
  • Location
  • Being close to where i needed to be
  • Some of the staff and cleaning staff
  • Room
  • Everyone except fir antonnia the front desk clerk manager
  • Coffee
Cons
  • Unsanitary conditions
  • Lack of concern by management
  • Uncaring staff
  • Generally aweful customer service
  • Being lied to by best western customer service
  • Unethical practices and policies

Econo Lodge and Best Western Most Positive Reviews

Top rated reviews
5

great place to stay,glad I did not listen to reviews,best motel I've ever stayed at,great place to stay,glad I did not...

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5

The front desk last named Sandy was very rude & mean ! She snapped at me & my son. Said she has had with us . Wow I...

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5

DO NOT STAY at econo lodge hotel or any of it franchise's.They charged my credi card almosy $800 for 2 rooms for 2...

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5

My name is Al AShton
I was on my way out to work and stop by quickly to report problem, a water leak that made my carpet...

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Econo Lodge and Best Western Most Critical Reviews

Lowest rated reviews
1

my computer and bible was left there and it was the only place i was and the staff was rude and i never was able to...

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1

Me and my family stays in only best western I love the one in sc but we went on a family trip on may 24 2014 to folly...

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1

My experience with the Econo Lodge at 1350 Dogwood Dr SE Conyers, GA 30013 was not a good one. All the amenities that...

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1

Actually I didn't stay at the hotel rather my guest and myself had eaten in the restaurant. We waited 15-20 minutes to...

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Econo Lodge and Best Western Latest Reviews

Recent published reviews
1.6

The sheets were dirty, and they tried to hide it me and my wife was upset the trash was taken out and the room had an...

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1

The front desk clerks are stealing customers money !

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1

We been here two days now with no air in room its so hot in here and they will not give us a different room they keep...

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1.2

I was scammed out of 250 dollars by the front desk clerks. I was lied on to get my money.. I was accused of smoking in...

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Econo Lodge and Best Western Products and Services

Most reviewed product and services
  • Econo Lodge Room (59 reviews)
  • Econo Lodge Sanitary Conditions (21 reviews)
  • Econo Lodge Customer Care (20 reviews)
  • Best Western Room (31 reviews)
  • Best Western Customer Care (23 reviews)
  • Best Western Sanitary Conditions (14 reviews)