PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Western and Econo Lodge as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Western
Econo Lodge

Best Western and Econo Lodge Overview

Total reviews 210 210
Company responses 0 0
Issues resolved 0 0

Best Western and Econo Lodge Consumer Ratings

Rank
188 out of 1342 in Hotels and Resorts category
250 out of 1342 in Hotels and Resorts category
Customer service
143 in category
152 in category
Facilities and Services
136 in category
186 in category
Exchange, Refund and Cancellation Policy
111 in category
142 in category
Price Affordability
131 in category
146 in category

Best Western and Econo Lodge Rating Details

Customer service
1.4 (105 reviews)
1.4 (103 reviews)
Reviewer's quote

...at a nearby Best Western Pooler GA SAVANNAH AIRPORT to be specific causing me to pay additional money that I already did not include in budget for terrible customer service Plus arriving at this location the rooms was not properly stocked for the ratio of guest to a room sofa bed did not provide sheets blanket or pillow. Not enough...

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... constant phone calls, while the Front desk employees (Sarena, Cheryl and Melissa), were trying to help me resolve issues I had with the hotel! The front desk customer service ladies, as mentioned above, did nothing but be helpful, empathetic to my situation, kind, caring, consistent, professional, accommodating and behaved in such a sweet manner. All three of them! I had to complain, about the lack of cleanliness, in my room, from the very day I checked in, it's cleaning staf...

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Facilities and Services
1.9 (86 reviews)
1.5 (92 reviews)
Reviewer's quote

...agent, one has to deal with discourteous representatives who do not respect our clients, our companies, nor the large amounts of money we give them for services. On top of that, they have absurd forced tipping policies for luggage handlers and maids that have to be paid in advance for what they define as...

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...This place was one of the worst services I've ever been. They were very judgmental and stereotyping multiple American customers. I am very disappointed in this business for the cowardly acts of cruelty, I witnessed living here...

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Exchange, Refund and Cancellation Policy
1.5 (86 reviews)
1.3 (88 reviews)
Reviewer's quote

...Our trip was cancelled re the virus and now they tell us after cancelling that we get no refund on these extenuating circumstances. We feel that a refund is due. It is not our fault that the borders are closed...

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...And I didn't stay, non did I cancel my reservation which opts out me receiving my refund so to not be refunded my money is unacceptable. The rooms was unclean and unsanitized with other people body fluids. I'm going to contact the Attorney General to get my money back...

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Price Affordability
2.2 (85 reviews)
2 (94 reviews)
Reviewer's quote

I stay from jan 18-20, I called and the lady said that if we find a better rate just to book with them and fill the price match guarantee. that they will match it and give us a $100 card. we did everything send the web pages we got...

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Econo lodge charged me full price a second time after a full month had passed. After a long wait on the phone, I was told I needed to send them a copy of my transactions from the bank in order to have anything done..

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Best Western and Econo Lodge Pros and Cons

Pros
  • Room
  • Everyone except fir antonnia the front desk clerk manager
  • Coffee
  • Location
  • Being close to where i needed to be
  • Some of the staff and cleaning staff
Cons
  • Generally aweful customer service
  • Being lied to by best western customer service
  • Unethical practices and policies
  • Unsanitary conditions
  • Lack of concern by management
  • Filthy and disgusting room

Best Western and Econo Lodge Most Positive Reviews

Top rated reviews
5

The front desk last named Sandy was very rude & mean ! She snapped at me & my son. Said she has had with us . Wow I...

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5

great place to stay,glad I did not listen to reviews,best motel I've ever stayed at,great place to stay,glad I did not...

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5

My name is Al AShton
I was on my way out to work and stop by quickly to report problem, a water leak that made my carpet...

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5

DO NOT STAY at econo lodge hotel or any of it franchise's.They charged my credi card almosy $800 for 2 rooms for 2...

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Best Western and Econo Lodge Most Critical Reviews

Lowest rated reviews
1

Me and my family stays in only best western I love the one in sc but we went on a family trip on may 24 2014 to folly...

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1

my computer and bible was left there and it was the only place i was and the staff was rude and i never was able to...

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1

Actually I didn't stay at the hotel rather my guest and myself had eaten in the restaurant. We waited 15-20 minutes to...

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1

My experience with the Econo Lodge at 1350 Dogwood Dr SE Conyers, GA 30013 was not a good one. All the amenities that...

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Best Western and Econo Lodge Latest Reviews

Recent published reviews
1

We have booked a stay at the Best Western here in Nashville, TN. (1407 Division St. Nashville, TN) from 10.5.2020 -...

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1

I've been staying at Econo Lodge in grayson ky for 3 months now Saturday I payed for sat night and Sunday I came in...

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No votes

We were a 30 minute drive from our destination at Cheyenne Best Western and the I 80 signs were constantly warning of...

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1

I was overcharge $127.65 by the Econo Lodge in Goldsboro, NC and from what I have heard this seems to be a reoccurring...

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Best Western and Econo Lodge Products and Services

Most reviewed product and services
  • Best Western Room (31 reviews)
  • Best Western Sanitary Conditions (14 reviews)
  • Best Western Hotel Facility (12 reviews)
  • Econo Lodge Room (59 reviews)
  • Econo Lodge Sanitary Conditions (21 reviews)
  • Econo Lodge Manager (13 reviews)