PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Traxxas and Best Choice Products as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Traxxas
Best Choice Products

Traxxas and Best Choice Products Overview

Total reviews
51
794
Company responses
0
0
Issues resolved
0
7

Traxxas and Best Choice Products Consumer Ratings

Rank
56 out of 271 in Kids' Stores category
491 out of 3049 in E-commerce category
Exchange, Refund and Cancellation Policy
45 in category
287 in category
Price Affordability
63 in category
372 in category
Product or Service Quality
57 in category
393 in category
Customer service
42 in category
265 in category

Traxxas and Best Choice Products Rating Details

Exchange, Refund and Cancellation Policy
1.4 (30 reviews)
1.5 (367 reviews)
Reviewer's quote

...Won't refund or replace. Local distributor won't sell me parts. DO NOT WASTE YOUR MONEY ON THEIR PRODUCTS!..

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...Long story after Many many chats I still dont have my refund. Its been well over a month. Horrible customer service...

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Price Affordability
1.6 (28 reviews)
2.5 (330 reviews)
Reviewer's quote

...Then i found that they offer a better one locally for $88 and if I want that one from TRAXXAS i would have to buy it full price for $150..

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I first called to get a price adjustment, and the lady I dealt with was rude and stated they didn't do price adjustments. I contacted the online web chat the next day, and I was told the same thing that they don't do price adjustments. This is terrible practice for two reasons (1) it had only been...

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Product or Service Quality
1.2 (27 reviews)
1.5 (364 reviews)
Reviewer's quote

...The customer service person was so rude it was unbelievable. With attitude he said we gave you all the updates via voicemail and email and we needed to wait for further information. He interrupted me asking what the miss communication was to tell me this...

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Product did not work when it was sent to me..

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Customer service
1.3 (27 reviews)
1.6 (419 reviews)
Reviewer's quote

Well let's start by saying he absolutely worst customer service in any companies history I'm surprised they still stay in business my story starts at January 5th 2019 when I bought my E-Revo and heading mine. I bought mine not as a toy that has a rehab instrument for injuries for dogs and to help...

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...Terrible customer service..

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Traxxas and Best Choice Products Pros and Cons

Pros
  • Products
  • Fast out of box
  • What they advertised
  • Quick delivery
  • Product looked nice and the price was great
  • Price
Cons
  • Customer service sucks
  • Warranty coverage of paying for a covered item
  • Warranty
  • Customer service
  • Way my situation has been handled and still isnt resloved
  • Product quality

Traxxas and Best Choice Products Most Positive Reviews

Top rated reviews
5

to all who slam traxxas. first off I bought 3 traxxas 1/10 trucks and beat the *** out of them for over a year before...

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5

I like the antenna very much and would recommend it to friends, and the customer service was great. Thank You.

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No votes
5

I just want to update a review...i finally got through to bcp after 26 minutes 41 seconds on waiting time. When you get...

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Traxxas and Best Choice Products Most Critical Reviews

Lowest rated reviews
1

I bought Traxxas products for 10 years now I always have a little bit of issues here and there I just usually fix them...

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1

CS is obsolete at this company! 1st they sent me the wrong item, took forever to contact someone for assistance. ...

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1

I purchased a Traxxas car for my 11 year old son. I was charging the battery in my vehicle when the battery exploded...

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1

Customers service is ridiculous here. Extremely long wait times.... 168 minutes.... Are you serious? Online chat is...

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Traxxas and Best Choice Products Latest Reviews

Recent published reviews
No votes

To whom I might concerns,
My husband owns 3 products from Traxxas, Traxxas XO-1 1/7 RTR Electric 4WD On-Road Sedan, Traxx...

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1

Product did not work when it was sent to me

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1.3

Over the past year I have had 2 Lipo Batteries go bad. One would not charge so I called Traxxas and I had to send the...

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1

The products they offer and the price are very attractive; HOWEVER, watch closely on any warranty they may provide. We p...

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Traxxas and Best Choice Products Products and Services

Most reviewed product and services
  • Traxxas Toy Car (4 reviews)
  • Traxxas Battery (4 reviews)
  • Traxxas Rc Car (3 reviews)
  • Best Choice Products Customer Care (159 reviews)
  • Best Choice Products Shipping Service (137 reviews)
  • Best Choice Products Ride On Toy (51 reviews)