PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costway and Best Choice Products as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costway

Costway

Has Verified Representatives
2.0
Costway
Best Choice Products

Costway and Best Choice Products Overview

Total reviews
966
802
Company responses
47
0
Issues resolved
6
7

Costway and Best Choice Products Consumer Ratings

Rank
400 out of 3082 in E-commerce category
490 out of 3082 in E-commerce category
Customer service
340 in category
266 in category
Delivery Service
193 in category
202 in category
Price Affordability
332 in category
373 in category
Product or Service Quality
417 in category
399 in category

Costway and Best Choice Products Rating Details

Customer service
1.4 (318 reviews)
1.6 (424 reviews)
Reviewer's quote

...The day I received it and set it up, I discovered it was missing a thumb screw and I contacted customer service via email that day. I have gone back and forth with someone who insists the part has been shipped. I was originally told it would take a month to ship from China to the US...

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...No customer service just Chat. I explained and got an automated message saying just refuse the 2nd table at delivery. I did refuse and fed ex delivered 2 more times...

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Delivery Service
2.3 (267 reviews)
2.2 (341 reviews)
Reviewer's quote

...It is not Costway but the delivery service and I did not speak to anyone from customer service and I ordered as on hold for 1hour and 36 minutes. I needed to work on my roof but that has been impeded..

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...Emailed service to inquire about return. No response after 4 days (website says 48 hrs), so I called. 1st rep was nice...

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Price Affordability
2.8 (258 reviews)
2.5 (332 reviews)
Reviewer's quote

I sent them photos of the damage that they asked for, but they have thus far refused to refund my purchase price ($219) for the product, although it falls within their return policy. They first offered a $40 refund and me using the damaged product as is, then they offered a $150 refund and I find...

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I first called to get a price adjustment, and the lady I dealt with was rude and stated they didn't do price adjustments. I contacted the online web chat the next day, and I was told the same thing that they don't do price adjustments. This is terrible practice for two reasons (1) it had only been...

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Product or Service Quality
1.5 (252 reviews)
1.5 (366 reviews)
Reviewer's quote

No response or help with service. Would never recommend..

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Product did not work when it was sent to me..

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Costway and Best Choice Products Pros and Cons

Pros
  • Delivery time frame
  • Inexpensive
  • Good price
  • Quick delivery
  • Fast delivery
  • Product looked nice and the price was great
Cons
  • Customer service
  • No way to contact the company
  • Doesnt respond to emails re warranties or defective products
  • Customer service
  • Way my situation has been handled and still isnt resloved
  • Product quality

Costway and Best Choice Products Most Positive Reviews

Top rated reviews
5

I like this things ,After a few months of hand washing, I was ready to quit! This is my review and demonstration of the...

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5

I like the antenna very much and would recommend it to friends, and the customer service was great. Thank You.

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5

It's didn't work for me

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5

I just want to update a review...i finally got through to bcp after 26 minutes 41 seconds on waiting time. When you get...

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Costway and Best Choice Products Most Critical Reviews

Lowest rated reviews
1

Didnt receive all my parts to my frill

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1

CS is obsolete at this company! 1st they sent me the wrong item, took forever to contact someone for assistance. ...

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1

I was excited to finally had found what I was needing. The order was placed and it didn't take long for me to receive...

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1

Customers service is ridiculous here. Extremely long wait times.... 168 minutes.... Are you serious? Online chat is...

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Costway and Best Choice Products Latest Reviews

Recent published reviews
No votes

The glass is missing to the patio set that I ordered.

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3

I bought the 12.4 qt Air Oven in May 2019. Have used it maybe once or twice a week and liked the results. Roasting...

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No votes

A package that I did not Order

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1

Went on Chat Line with Veronica. I really just needed four tiny screws that didnt Cone with the product. I sent plenty o...

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Costway and Best Choice Products Products and Services

Most reviewed product and services
  • Costway Customer Care (88 reviews)
  • Costway Shipping Service (37 reviews)
  • Costway Ride On Toy (25 reviews)
  • Best Choice Products Customer Care (159 reviews)
  • Best Choice Products Shipping Service (138 reviews)
  • Best Choice Products Ride On Toy (51 reviews)