PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Choice Products and Costway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Choice Products
Costway

Best Choice Products and Costway Overview

Total reviews 778 1039
Company responses 0 47
Issues resolved 7 8

Best Choice Products and Costway Consumer Ratings

Rank
517 out of 3181 in E-commerce category
424 out of 3181 in E-commerce category
Customer service
288 in category
375 in category
Exchange, Refund and Cancellation Policy
323 in category
327 in category
Product or Service Quality
420 in category
422 in category
Delivery Service
215 in category
192 in category

Best Choice Products and Costway Rating Details

Customer service
1.6 (429 reviews)
1.3 (354 reviews)
Reviewer's quote

...I called customer service and was told they have a 60 day warranty and "we apologize but there is nothing we can do" Brand new and there is nothing you can do??..

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And placed this phone call to customer service tonight and I have gotten no response. Im starting to think this site is a scam..

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Exchange, Refund and Cancellation Policy
1.5 (373 reviews)
1.5 (276 reviews)
Reviewer's quote

...Half the assembly hardware is missing! They refuse to pick up their junk and refund my money! Can you believe it. They said they're so sorry..

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Still didn't receive what I ordered I they took upon theirselves to refund me instead of giving what ordered...

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Product or Service Quality
1.5 (372 reviews)
1.5 (288 reviews)
Reviewer's quote

WORSE CUSTOMER SERVICE EVER!!! No one speaks English. Everyone is from the Philippines. After an hour of explaining that the wrong item was sent and needed the correct item sent, we were still going in circles...

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...I sent multiple emails and waited on the phone for over a hour but still was unable to reach customer service..

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Delivery Service
2.2 (343 reviews)
2.3 (304 reviews)
Reviewer's quote

After advising them I had not received it, I got the runaround for 2 weeks by their customer service dept who said it was, and that the matter was closed, so tough for me. I called FedEx myself and just received confirmation from them that they delivered to the wrong address, but that they didn't...

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...It is not Costway but the delivery service and I did not speak to anyone from customer service and I ordered as on hold for 1hour and 36 minutes. I needed to work on my roof but that has been impeded..

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Best Choice Products and Costway Pros and Cons

Pros
  • Quick delivery
  • Fast delivery
  • Price
  • Good price
  • Inexpensive
  • Delivery time frame
Cons
  • Customer service
  • Way my situation has been handled and still isnt resloved
  • Way my issue was handled
  • Customer service
  • No way to contact the company
  • Customer serice

Best Choice Products and Costway Most Positive Reviews

Top rated reviews
5

I like the antenna very much and would recommend it to friends, and the customer service was great. Thank You.

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5

I like this things ,After a few months of hand washing, I was ready to quit! This is my review and demonstration of the...

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5

I just want to update a review...i finally got through to bcp after 26 minutes 41 seconds on waiting time. When you get...

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5

It's didn't work for me

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Best Choice Products and Costway Most Critical Reviews

Lowest rated reviews
1

CS is obsolete at this company! 1st they sent me the wrong item, took forever to contact someone for assistance. ...

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1

Didnt receive all my parts to my frill

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1

Customers service is ridiculous here. Extremely long wait times.... 168 minutes.... Are you serious? Online chat is...

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1

I was excited to finally had found what I was needing. The order was placed and it didn't take long for me to receive...

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Best Choice Products and Costway Latest Reviews

Recent published reviews
1

ordered a Christmas tree when put in order said delivered by Dec.1 I placed order got home order changed to deliver by...

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1.7

And placed this phone call to customer service tonight and I have gotten no response. Im starting to think this site is...

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1.4

Bought a 6.3 All in one Best Choice Pressure Cooker, Air Fryer and Steamer in November 2019. We were in the process of...

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1

Said they shipped on 11/21 contacted UPS and they have never received the package. BS!!!

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Best Choice Products and Costway Products and Services

Most reviewed product and services
  • Best Choice Products Shipping Service (134 reviews)
  • Best Choice Products Ride On Toy (51 reviews)
  • Best Choice Products Christmas Tree (19 reviews)
  • Costway Shipping Service (41 reviews)
  • Costway Ride On Toy (23 reviews)
  • Costway Washing Machine (18 reviews)