PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Choice Products and Costway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costway

Costway

Has Verified Representatives
2.0
Best Choice Products
Costway

Best Choice Products and Costway Overview

Total reviews
756
715
Company responses
0
47
Issues resolved
7
2

Best Choice Products and Costway Consumer Ratings

Rank
491 out of 3047 in E-commerce category
410 out of 3047 in E-commerce category
Customer service
269 in category
337 in category
Exchange, Refund and Cancellation Policy
272 in category
313 in category
Product or Service Quality
394 in category
416 in category
Delivery Service
199 in category
201 in category

Best Choice Products and Costway Rating Details

Customer service
1.6 (412 reviews)
1.4 (236 reviews)
Reviewer's quote

Had this set been $20 or so I wouldn't worry about it, but this was $60! And that was on sale! I'm super pissed, this company has total crap for customer service, I had to email them 4 times to get a response, the same response it seems most get; it's been beyond the 60 days so you're out of luck....

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This is my 3rd day calling customer service and I get put on hold for over 2 hours. Who has time for that?!! No one answers!! My patio set arrived on Wednesday missing the assemble tools. This company does very bad business...

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Exchange, Refund and Cancellation Policy
1.5 (359 reviews)
1.4 (186 reviews)
Reviewer's quote

...They are refusing any refund or replacement. They stated they do not even have replacement parts for their products. These toys also have no warranties...

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I bought a inflatable hot tub and the heater element inside of it only worked for 2 weeks Im soo mad I spent all that money on your product that I cant even use or get a refund ! Your company owes me a replacement hot tub or a refund !!!! :angry:..

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Product or Service Quality
1.6 (353 reviews)
1.5 (181 reviews)
Reviewer's quote

Dissatisfied with product so I returned it after finding out how to make the return by doing a live chat with the company..

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Customer service contacted me to say they are sending the missing parts asap..

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Delivery Service
2.2 (326 reviews)
2.2 (190 reviews)
Reviewer's quote

I purchased 6 items from Best Choice Products, with the understanding that the delivery date would be pushed due to COVID-19. On May 6th, I received an email stating that my items had been delivered. Knowing that I had been home all day, and the items had not been delivered, I contacted BCP...

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...It is not Costway but the delivery service and I did not speak to anyone from customer service and I ordered as on hold for 1hour and 36 minutes. I needed to work on my roof but that has been impeded..

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Best Choice Products and Costway Pros and Cons

Pros
  • Quick delivery
  • Price
  • Free shipping
  • Delivery time frame
  • Good price
  • Price
Cons
  • Customer service
  • Way my situation has been handled and still isnt resloved
  • Product quality
  • No way to contact the company
  • Customer service
  • Very poor and defective item

Best Choice Products and Costway Most Positive Reviews

Top rated reviews
5

I like the antenna very much and would recommend it to friends, and the customer service was great. Thank You.

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5

I like this things ,After a few months of hand washing, I was ready to quit! This is my review and demonstration of the...

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5

I just want to update a review...i finally got through to bcp after 26 minutes 41 seconds on waiting time. When you get...

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5

It's didn't work for me

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Best Choice Products and Costway Most Critical Reviews

Lowest rated reviews
1

CS is obsolete at this company! 1st they sent me the wrong item, took forever to contact someone for assistance. ...

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1

Didnt receive all my parts to my frill

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1

Customers service is ridiculous here. Extremely long wait times.... 168 minutes.... Are you serious? Online chat is...

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1

I was excited to finally had found what I was needing. The order was placed and it didn't take long for me to receive...

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Best Choice Products and Costway Latest Reviews

Recent published reviews
1

Dissatisfied with product so I returned it after finding out how to make the return by doing a live chat with the...

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1.6

I need to know where the cool box is goes. I want to know if it needs to go in the water tank or in the top the...

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No votes

It keeps stopping it cuts on but only for a few seconds and then stop and the middle panel doesn't light to indicate...

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3

I need to know How Do I return an item that I bought from Wallmart!

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Best Choice Products and Costway Products and Services

Most reviewed product and services
  • Best Choice Products Customer Care (157 reviews)
  • Best Choice Products Shipping Service (136 reviews)
  • Best Choice Products Ride On Toy (49 reviews)
  • Costway Customer Care (76 reviews)
  • Costway Shipping Service (33 reviews)
  • Costway Washing Machine (18 reviews)