PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about WalMart and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

WalMart
2.2
Best Buy
1.8
WalMart
Best Buy

WalMart and Best Buy Overview

Total reviews 9931 3763
Company responses 1 0
Issues resolved 89 24

WalMart and Best Buy Consumer Ratings

Rank
70 out of 335 in Supermarkets and Malls category
354 out of 1775 in Appliances and Electronics category
Customer service
59 in category
289 in category
Website
54 in category
251 in category
Exchange, Refund and Cancellation Policy
46 in category
195 in category
Product or Service Quality
59 in category
210 in category

WalMart and Best Buy Rating Details

Customer service
1.6 (3305 reviews)
1.3 (1089 reviews)
Reviewer's quote

A customer service agent sent me: Beverly Houser bhouser55@***. com 682-803-**** I have lost the email she Annaliese) sent me with regards to a Pioneer Woman plastic ware set, which was inferior The people at Pioneer Woman contacted you about a full refund for the set. By the time I tried to return...

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...Customer service is non-existent after they get your money..

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Website
2.3 (2888 reviews)
2.1 (800 reviews)
Reviewer's quote

But now these SAME systems are being sold through 3rd party retailers on Walmarts website for double the cost or even triple! They really need to work on a system (like maybe using captcha at checkout) to weed out all the bots these 3rd parties are bragging about using to grab all these high ticket...

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The website stated it was experiencing a 'glitch' and to call their toll free number. I called, ordered the refrigerator, but was told they couldn't take a phone order for the iPad because of their contract with Apple. Tried again, probably Cyber Monday, the price went up $50, but again I tried to...

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Exchange, Refund and Cancellation Policy
2.2 (2714 reviews)
1.5 (834 reviews)
Reviewer's quote

...Now awaiting refund..

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Was promised a refund on a protection plan for LG refrigerator in Aug 2020. Best Buy made a mistake and has not provided the refund. I have called at least 15 times and talked to over 30 people about the problem..

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Product or Service Quality
2.1 (2688 reviews)
1.8 (901 reviews)
Reviewer's quote

...Never order from this place if you have to return a item that doesn't work for you!! Poor Customer service..

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...with a female Level 1 tech who apologized profusely and when I asked who the tech was and what his notes stated she said she didnt see any notations re:my services or who the Level 2 tech was and offered to try and help me I refused after the 1 hr wait from Tech 2 and I didnt want to have to repeat all the story and someone else look thru my personal and confidential documents again I am thoroughly disgruntled and disappointed in the Geek Squad and this poor attempt to provide quality security on line...

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WalMart and Best Buy Pros and Cons

Pros
  • Prices
  • Location
  • Price
  • Convenient location
  • Price
  • Wide variety of products
Cons
  • Customer service
  • Service
  • Management
  • Poor customer service
  • Terrible delivery
  • Slow to assist

WalMart and Best Buy Most Positive Reviews

Top rated reviews
5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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WalMart and Best Buy Most Critical Reviews

Lowest rated reviews
1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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WalMart and Best Buy Latest Reviews

Recent published reviews
No votes

I have dealt with the WalMart Pharmacy on South Blue Angel Pkwy. In Pensacola, Florida for 2 1/2
years &;; before thi...

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No votes

Ive talked to two different supervisors I spent three days on this beach call was over a half an hour waiting its time...

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No votes

Dear Sir / Madam,
I am writing to you to raise an issue about: Online items havent been shipped.
The issue that I have exp...

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1

monthly if I did not cancel. I was not going to do it on my job's computer. I don't have a computer anymore. The is...

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WalMart and Best Buy Products and Services

Most reviewed product and services
  • Walmart Manager (548 reviews)
  • Walmart Cashier (434 reviews)
  • Walmart Gift Card (342 reviews)
  • Best Buy Manager (225 reviews)
  • Best Buy Shipping Service (102 reviews)
  • Best Buy Installation (78 reviews)