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Walmart
Best Buy

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Walmart

Walmart

2.2
  • 71 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 8187 TOTAL REVIEWS
Rank
49 out of 611
in Supermarkets and Malls category
Rating Details
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    252
  • SUCCESSFUL
    42%
  • AVG CALL DURATION
    01:17
  • ISSUES RESOLVED
    30%
Top Products and Services
2.6
700 reviews
2.5
539 reviews
3
433 reviews
Best Buy

Best Buy

1.8
  • 21 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3225 TOTAL REVIEWS
Rank
265 out of 2885
in Appliances and Electronics category
Rating Details
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    42
  • SUCCESSFUL
    36%
  • AVG CALL DURATION
    03:16
  • ISSUES RESOLVED
    8%
Top Products and Services
2.1
286 reviews
1.8
216 reviews
2.3
88 reviews

How would you compare Walmart vs Best Buy?

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Anonymous
#1619027

I order from Walmart.com all the time. I have had to contact customer service a couple times and they were great.

Problem resolved immediately. They also have super fast shipping. Best Buy was an extremely troublesome purchase with non-existent customer service. They actually refused to help and directed us to the company that they got the product from - even though we purchased it from Best Buy and they were the one that had forgotten to activate the card.

I ended up having to re-purchase from Walmart (which worked smoothly) and take the loss on the Best Buy transaction.

They have no class whatsoever. I am presently trying to get a charge back on my credit card, but was told it would take 15 days.

LastingBlueWhale332
#1608380

You expect slow, untruthful, disrespectful service at Walmart, I didn't expect dishonesty, unconcern, and not only bad service, unwillingness to resolve problems with their service and product. Best Buy is worse than Walmart.

Anonymous
#1575618

apparently the only comparison is between something bad vs something very bad., the defiant arrogance with which best buy mangers project to customers is something truly to behold

Anonymous
#1554871

No I rarely shop in walmart

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