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Best Buy

1.9
?

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  • 18 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3082 TOTAL REVIEWS
Rank
213 out of 2607
in Appliances and Electronics category
Rating Details
Customer service
Product or Service Quality
Website
Exchange, Refund and Cancellation Policy
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    16
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    03:08
  • ISSUES RESOLVED
    50%
Top Products and Services
2.1
255 reviews
1.9
212 reviews
2.2
82 reviews

Walmart

2.3
?

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  • 67 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 7502 TOTAL REVIEWS
Rank
37 out of 472
in Supermarkets and Malls category
Rating Details
Customer service
Product or Service Quality
Website
Exchange, Refund and Cancellation Policy
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    229
  • SUCCESSFUL
    45%
  • AVG CALL DURATION
    01:18
  • ISSUES RESOLVED
    34%
Top Products and Services
2.7
555 reviews
2.5
527 reviews
3
413 reviews

How do you compare Best Buy vs Walmart?

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Anonymous
#1619027

I order from Walmart.com all the time. I have had to contact customer service a couple times and they were great.

Problem resolved immediately. They also have super fast shipping. Best Buy was an extremely troublesome purchase with non-existent customer service. They actually refused to help and directed us to the company that they got the product from - even though we purchased it from Best Buy and they were the one that had forgotten to activate the card.

I ended up having to re-purchase from Walmart (which worked smoothly) and take the loss on the Best Buy transaction.

They have no class whatsoever. I am presently trying to get a charge back on my credit card, but was told it would take 15 days.

LastingBlueWhale332
#1608380

You expect slow, untruthful, disrespectful service at Walmart, I didn't expect dishonesty, unconcern, and not only bad service, unwillingness to resolve problems with their service and product. Best Buy is worse than Walmart.

Anonymous
#1575618

apparently the only comparison is between something bad vs something very bad., the defiant arrogance with which best buy mangers project to customers is something truly to behold

Anonymous
#1554871

No I rarely shop in walmart

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