PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Walmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
1.9
Walmart
2.4
Best Buy
Walmart

Best Buy and Walmart Overview

Total reviews 4708 14989
Company responses 0 1
Issues resolved 43 166

Best Buy and Walmart Consumer Ratings

Rank
538 out of 2839 in Appliances and Electronics category
106 out of 533 in Supermarkets and Malls category
Customer service
534 in category
114 in category
Product or Service Quality
435 in category
110 in category
Exchange, Refund and Cancellation Policy
422 in category
109 in category
Website
410 in category
100 in category

Best Buy and Walmart Rating Details

Customer service
1.4
(1552 reviews)
1.7
(5349 reviews)
Reviewer's quote

...On September 25 2023, I contacted and spoke with Customer Service representative Shawanda. I advised of running non stop and cold air blowing from the bottom front and back . She said the options were return or repair...

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i experienced a very bad customer service from the team leader in Buffalo Minnesota today. Their machines got crashed and my card still got charged. One of the workers pulled me to another machine and it got crashed too, and the third time I had to go to a cashier...

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Product or Service Quality
1.8
(1259 reviews)
2.2
(4417 reviews)
Reviewer's quote

...I was given a partial refund and unbeknownst to me that voided the warranty, extremely disappointing really hoping when I spend this much money a company would stand behind their product..

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Walmart won't answer their phone I need to contact them for a refund they won't resolve the issue of missing items very rude customer service..

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Exchange, Refund and Cancellation Policy
1.6
(1165 reviews)
2.2
(4473 reviews)
Reviewer's quote

I bought something online and tried to exchange it in store and was denied. I bought it Jan 11 and took it back February 26 , I was not aware of the 14 day exchange policy and I simply wanted a credit it he stole for something Welles! I feel the cancellation policy should have been more visible...

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A block was put on my account for what reason I dont know Ive had three missed packages of Parina puppy chow, and the girl was very angered at me and said no refund for you and no longer. Can you shop at Walmart? What does that even mean?..

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Website
2
(1135 reviews)
2.4
(4628 reviews)
Reviewer's quote

I used the chat on the website to find out why and was told it was damaged in transit & returned. They said the order was cancelled, little did I know, they did not cancel my order and instead assigned a ship date 2 weeks away- without consulting me at all. And they will not tell me what exactly...

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I went on the website to get 2 iPads on sale from Wireless Source through Walmart. I tried to get a refund after they sent my package to my old address. I tried personally to reroute it to my new address, before it was sent out, the website would not let me do it...

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Best Buy and Walmart Pros and Cons

Pros
  • Convenient location
  • Selection
  • Price
  • Prices
  • Convenient
  • Price
Cons
  • Poor customer service
  • Terrible delivery
  • Slow to assist
  • Customer service
  • Service
  • Management

Best Buy and Walmart Most Positive Reviews

Top rated reviews
5

Just had a refrigerator delivered and installed. I had a awesome experience! They did a wonderful job!

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5

Outstanding customer service! They resolved the issue in one call, and are shipping me the correct product.

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5

I got the issue all squared away. Happy
I can now start paying my loan and not having any more issues. Once again thank...

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5

Is it ongoing problem with the store in Lithonia stonecrest there's always no chicken wings in the store reason why...

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Best Buy and Walmart Most Critical Reviews

Lowest rated reviews
1

Geek Squad Protection charged me for 17 months of Protection after I cancelled the plan I did not want on day one of...

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1

Walmart insisted that the help I needed was online at walmart.com but after hours of deliberation. No one had a solid...

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1

My order was delivered to the wrong address but since someone signed i am screwed what type of business is that. i...

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1

Need an urgent update on my order 134487
Kindly contact me back as I'm not able to contact Walmart My number is 871733***...

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Best Buy and Walmart Latest Reviews

Recent published reviews
No votes

I would like to talk to someone about the way someone spoke to me on a chat, I was inquiring about my warranty. I...

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1

Very disappointed!don't buy an anything you want to last, cause it will break and even if you have the receipt you have...

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1

I bought something online and tried to exchange it in store and was denied. I bought it Jan 11 and took it back...

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1

i experienced a very bad customer service from the team leader in Buffalo Minnesota today. Their machines got crashed...

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