PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
WalMart

Best Buy and WalMart Overview

Total reviews 3629 9502
Company responses 0 1
Issues resolved 23 85

Best Buy and WalMart Consumer Ratings

Rank
338 out of 1835 in Appliances and Electronics category
67 out of 344 in Supermarkets and Malls category
Customer service
260 in category
54 in category
Product or Service Quality
189 in category
51 in category
Exchange, Refund and Cancellation Policy
173 in category
42 in category
Price Affordability
258 in category
47 in category

Best Buy and WalMart Rating Details

Customer service
1.3 (1014 reviews)
1.6 (3129 reviews)
Reviewer's quote

I decided to go into my local Best Buy in The Villages after not getting my issue resolved when I called the National customer service department. I kindly requested to speck to a supervisor after being told my request for a price guarantee credit was denied, then waited 43 mins for the supervisor...

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"Use the mobile app to save your receipt"? Customer service Rep. grabbed phone from my hand when presented for them to scan TC barcode. "We are happy to help"? When I asked for a manager I was ganged up on by 3 employees talking over me and generally shooing me away contradicting everything this...

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Product or Service Quality
1.8 (841 reviews)
2.1 (2541 reviews)
Reviewer's quote

... in my phone a girl told me but the phone she was telling me was a 32 gigabyte it was a lie it was a 16 this made me mad because I have already transferred my service to the new phone which cost me $22 anyway they took the phone back refused to pay for the $22 to read the storm I service on my old phone till I find a new phone the people there do not know what they're talkin about when it comes to unlock phones they told me just to put my SIM card in and...

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I try not to go to this location but sometimes I don't have any other options,at least 3 of my visits out of every month I experienced bad services! One incident I was followed around by a man who made my shopping experience very uncomfortable especially because I had my then 4 year old little girl...

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Exchange, Refund and Cancellation Policy
1.5 (780 reviews)
2.3 (2569 reviews)
Reviewer's quote

...I got so tired of calling several times and when I got another agent I literally said please refund my money back since theres no code sent for my digital gift card. Now Im STILL waiting to get help and its 10:52 pm!!! I JUST WANT MY MONEY BACK!!!..

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...They told me to contact Walmart and have Walmart contact FedEx to get a refund and then Walmart should ship another package with the same item. I have used chat for the last two nights and both times it stated that they would call me, but they have not called. And I am a very unhappy shopper...

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Price Affordability
2.4 (746 reviews)
2.8 (2446 reviews)
Reviewer's quote

...IT WAS THE FLOOR UNIT, SO I ASKED, "WHAT IS WRONG WITH THE DISCOUNTED PRICE"? I WAS TOLD THA ONLY A FEW SCRATCHES ON THE FRONT. O. K...

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...So I ordered through Amazon for the same price, unistalled the app, and will NEVER order from Walmart. com again. I would like a response to my email and would like to speak to someone who not only files a complaint but can fix it...

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Best Buy and WalMart Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Prices
  • Location
  • Price
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Service
  • Management

Best Buy and WalMart Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Best Buy and WalMart Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Best Buy and WalMart Latest Reviews

Recent published reviews
1

2 days ago I went to Best Buy to buy an unlocked phone so I can get one data because my phone company has all them data...

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2

Won't let me register my protection plan. I got robbed. Don't shop Walmart.

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4.6

I decided to go into my local Best Buy in The Villages after not getting my issue resolved when I called the National cu...

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No votes

They show items delivered on the web site. No items have been delivered

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Best Buy and WalMart Products and Services

Most reviewed product and services
  • Best Buy Manager (223 reviews)
  • Best Buy Shipping Service (100 reviews)
  • Best Buy Installation (77 reviews)
  • Walmart Manager (548 reviews)
  • Walmart Cashier (434 reviews)
  • Walmart Gift Card (337 reviews)