PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
WalMart

Best Buy and WalMart Overview

Total reviews
3553
9297
Company responses
0
1
Issues resolved
23
82

Best Buy and WalMart Consumer Ratings

Rank
316 out of 1794 in Appliances and Electronics category
65 out of 332 in Supermarkets and Malls category
Customer service
273 in category
58 in category
Product or Service Quality
190 in category
54 in category
Exchange, Refund and Cancellation Policy
187 in category
42 in category
Price Affordability
261 in category
47 in category

Best Buy and WalMart Rating Details

Customer service
1.3 (974 reviews)
1.6 (3030 reviews)
Reviewer's quote

...the TV out I noticed that there was a crack in it I went to go try to return it but it was during the pandemic so they werent taking any returns I called customer service and they explain to me that I had protection on it so I was going to have somebody come in and take a look at the screen Then I was told that it got canceled because they dont cover...

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...The customer service line was overflowing into the store and after 10 minutes of waiting I realized that it wasn't moving. I have a handicap and cannot stand for long periods of time and there were no benches. I asked the first Walmart employee if she could open another register...

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Product or Service Quality
1.8 (808 reviews)
2.1 (2455 reviews)
Reviewer's quote

...wearing mask asthma allergies anemia fungal infection blood clotting disorders diabetes PTSD autism lung problems being a human and needing basic OSHA air quality requirements 19. 5% I do have other reasons but I advice you all to quit making people wear mask and no we dont want to have someone shop for me or...

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...So i cant tip delivery person wich is so sad! System wont complete order so you cant tip and no custoner service peopke can help?..

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Exchange, Refund and Cancellation Policy
1.5 (747 reviews)
2.3 (2483 reviews)
Reviewer's quote

...Also that I would have to wait for up to 30 DAYS to receive a refund. Told me that the item wouldnt have been charged unless it was shipped. The money had cleared my account completely well before the label was generated...

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...I finally got it sent and am hoping for a good outcome and receive refund as promised . I am very disappointed that Walmart is dealing with these companies that represent theIr products in such a deceiving manner..

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Price Affordability
2.4 (719 reviews)
2.8 (2362 reviews)
Reviewer's quote

...It was normally $599 and it was priced at $179. This wasn't a clearance sale. The price was just drastically reduced...

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...I was told a price and approximate time which she put in her computer. I went back about 3 weeks later and was told they could not get the lens because of covid19. For almost 5 MONTHS I asked about my lens and got the same answer...

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Best Buy and WalMart Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Prices
  • Location
  • Convenience
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Service
  • Management

Best Buy and WalMart Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Best Buy and WalMart Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Best Buy and WalMart Latest Reviews

Recent published reviews
No votes

My debit card number was stolen and used to make a purchase through Best Buy for 1003.78 I’ve been trying to get hold...

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No votes

It is ridiculous that Walmart a major department store closes at 830. Some people actually work long hrs and cant get...

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1

I am not happy with the outcome I have bin buying products from you all my life so has all my family I will make sure...

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3.4

This is second time i had issue no one ever fixes. So i cant tip delivery person wich is so sad! System wont complete...

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Best Buy and WalMart Products and Services

Most reviewed product and services
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (222 reviews)
  • Best Buy Shipping Service (99 reviews)
  • Walmart Customer Care (818 reviews)
  • Walmart Manager (547 reviews)
  • Walmart Cashier (431 reviews)