PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Walmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Walmart

Best Buy and Walmart Overview

Total reviews
3275
8431
Company responses
0
1
Issues resolved
22
78

Walmart was first mentioned on PissedConsumer on May 31, 2007 and since then this brand received 8431 reviews. It is 5156 reviews more than Best Buy received since Aug 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Best Buy customer support team and Walmart customer service.

Best Buy and Walmart Consumer Ratings

Rank
276 out of 2619 in Appliances and Electronics category
56 out of 482 in Supermarkets and Malls category
Customer service
252 in category
55 in category
Product or Service Quality
155 in category
46 in category
Exchange, Refund and Cancellation Policy
164 in category
32 in category

Best Buy and Walmart Rating Details

Customer service
1.3 (837 reviews)
1.6 (2674 reviews)
Reviewer's quote

...CALLED LOWES CUSTOMER SERVICE MONTGOMERY, ALABAMA. HAS BEEN GIVEN THE RUN AROUND ON A NEW MOWER WITH A DEFEAT. THE ISSUES STILL-UNRESOLVED TO THIS DAY JANUARY 12,2020..

Betty F

I have emails to prove I went too corporate to complain and that 1 of the customer service complaint people Chris, tried to help me and even he could not get it done for me. I called every Walmart in my location begging them to please take my bed because I had no where to take it to and they were...

Jilliann
Product or Service Quality
1.8 (698 reviews)
2.1 (2157 reviews)
Reviewer's quote

...Our service bays were always full. if they don,t have installers. They need to tell the purchaser before they invest on a Christmas present for there special other...

Teala

Prior to receipt of the product a refund was requested as the gift recipient did not desire this particular tablet. Item was returned in store on 12/16/19, whereupon on that same day a confirmation email was sent to my main email address that all items would be refunded shortly and we were told by...

Veronica P
Exchange, Refund and Cancellation Policy
1.5 (636 reviews)
2.3 (2210 reviews)
Reviewer's quote

...I went to exchange it an decided to upgrade to a more reliable brand costing more. The tv I returned was missing a leg that wasnt in the box in the first place I didnt need it because I hung it up. They wanted to charge me forty dollars for the missing leg...

Darren G

Especially when the new "No plastic bags" policy has been in effect less than two weeks, it takes time for people to get used to not having bags in store and also when the weather is extremely cold and wet to remember to grab your bags from the trunk of your car. What is so important that your...

Amy H

Best Buy and Walmart Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Prices
  • Location
  • Convenience
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Service
  • Management

Best Buy and Walmart Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

Best Buy and Walmart Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

Best Buy and Walmart Latest Reviews

Recent published reviews

Paid for delivery, installation and haul away. The range was delivered on two separate occasions - each time with...

Read all 3275 reviews
1

Recieved an advertisement on my Walmart account about a sale on a Coleman power sports 100cc gas powered Go kart Black...

Read all 8431 reviews

Best Buy and Walmart Products and Services

Most reviewed product and services
  • Best Buy Customer Care (296 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (93 reviews)
  • Walmart Customer Care (733 reviews)
  • Walmart Manager (544 reviews)
  • Walmart Cashier (428 reviews)