PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
WalMart

Best Buy and WalMart Overview

Total reviews
3433
8905
Company responses
0
1
Issues resolved
22
82

Best Buy and WalMart Consumer Ratings

Rank
306 out of 1791 in Appliances and Electronics category
61 out of 323 in Supermarkets and Malls category
Customer service
259 in category
62 in category
Product or Service Quality
175 in category
52 in category
Exchange, Refund and Cancellation Policy
172 in category
35 in category
Price Affordability
253 in category
44 in category

Best Buy and WalMart Rating Details

Customer service
1.3 (918 reviews)
1.6 (2872 reviews)
Reviewer's quote

...serve never take anything out of Best Buy with out checking out serial numbers and whats in the box I will never do or recommend and Best Buy ever Best Buy customer service is nothing they claim I need to talk to the Corp and the Corp refers me back to customer service. Buyer beware of best...

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...Suggested I call their customer service number and they might let me return them online. There was a 31 min. wait to talk to customer service on the phone, so I hung up...

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Product or Service Quality
1.8 (756 reviews)
2.1 (2330 reviews)
Reviewer's quote

...Im out of that money and no product. Every time I call that store they hang up on me. And Im still waiting for someone to contact me..

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Bed that's being shiped is for my granddaughter but i got it straight with your customer service personnel and because it was third party its being shipped to my home..

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Exchange, Refund and Cancellation Policy
1.5 (699 reviews)
2.3 (2376 reviews)
Reviewer's quote

No resolution Online it says even cancelled transaction of a gift card has a refund in 30 min Its been 3 days and Ben says no one will do anything and he closed my ticket..

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00 TO GET MY PHONE FIXED, THEY WOULD ONLY REFUND $50. 00 of the repair fee!!! When I started asking about the additional fees, she hung up on me. I was very clear when I told her that the phone was heating up in my hand before it cracked!! I called back a second time, and a gentleman with...

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Price Affordability
2.4 (677 reviews)
2.8 (2257 reviews)
Reviewer's quote

I purchased an Ipad then 10 days later it dropped $100 so I call them on that Friday for a price match and was told they cant do any price matching until the following Tuesday so I call back on that day and was told since the ipad is no longer at the discounted price they would not price match me....

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...almart pharmacy telling me my prescription had been filled, I asked which one and did they have the right customer, she replied yes, and when I questioned the price being ten times higher than CVS, she explained it may be because they do not have my insurance info on file, and that they could not take the info over the phone, I would have to present my cards in person, That was the ONLY reason I entered their store during the pandemic. Their clientele being notorious for licking ice cream, sipping from bottles and putting them back on shelves , apparently with ...

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Best Buy and WalMart Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Prices
  • Location
  • Convenience
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Service
  • Management

Best Buy and WalMart Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Best Buy and WalMart Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Best Buy and WalMart Latest Reviews

Recent published reviews
No votes

i have a debit of 53.24 on my card memo point of sale deposit, i bought a note 10 plus, paid 71.50
that day,.i have now a...

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No votes

I ordered seat coveres for my truck in april and it keeps saying its delayed the order number is 3832053-173533 please...

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No votes

I went to Best Buy today to buy a dvd player. When I got there the entire parking lot was blocked off. There was a line...

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1

WENT TO 4 DIFFERENT WALMARTS IN A 30 MI RADIUS OF ME AND NOT.1 HAD A MONEY CENTER OPEN. 2PM ... THE EMPLOYEES WHO WERE...

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Best Buy and WalMart Products and Services

Most reviewed product and services
  • Best Buy Customer Care (307 reviews)
  • Best Buy Manager (221 reviews)
  • Best Buy Shipping Service (97 reviews)
  • Walmart Customer Care (787 reviews)
  • Walmart Manager (544 reviews)
  • Walmart Cashier (431 reviews)