PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Walmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Walmart

Best Buy and Walmart Overview

Total reviews
3255
8317
Company responses
0
1
Issues resolved
22
73

Walmart was first mentioned on PissedConsumer on May 31, 2007 and since then this brand received 8317 reviews. It is 5062 reviews more than Best Buy received since Aug 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Best Buy customer support team and Walmart customer service.

Best Buy and Walmart Consumer Ratings

Rank
272 out of 2895 in Appliances and Electronics category
54 out of 614 in Supermarkets and Malls category
Customer service
247 in category
57 in category
Product or Service Quality
157 in category
44 in category
Exchange, Refund and Cancellation Policy
163 in category
33 in category

Best Buy and Walmart Rating Details

Customer service
1.3 (822 reviews)
1.6 (2614 reviews)
Reviewer's quote

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455

...Returned an item and had to wait long time------- - WHY??????????????? BECAUSE A CUSTOMER WAS...

Estefan
Product or Service Quality
1.8 (688 reviews)
2.1 (2110 reviews)
Reviewer's quote

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H

I loaded $400 on a Walmart prepaid Visa money card and can't access it! YES I'LL FILE JUST TELL ME THE ATTORNEY THAT I NEED TO GO TO!!

Marica
Exchange, Refund and Cancellation Policy
1.5 (621 reviews)
2.3 (2163 reviews)
Reviewer's quote

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...

PissedConsumer1723730

...He said, "I’ve completed the cancellation request. As a reminder, if the cancellation request is successful you’ll receive an email confirming your item has been cancelled. This typically happens within 48 hours...

Tomeko

Best Buy and Walmart Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Prices
  • Location
  • Convenience
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Service
  • Management

Best Buy and Walmart Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

Best Buy and Walmart Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

Best Buy and Walmart Latest Reviews

Recent published reviews
1

Still waiting on an order that was supposed to be delivered 4 days ago. No tracking information in the system. Tried...

Read all 3255 reviews

I recently moved down from Maine to Alabama to care for my elderly mother who has diabetes. I do not know anything...

Read all 8317 reviews

Best Buy and Walmart Products and Services

Most reviewed product and services
  • Best Buy Customer Care (293 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)
  • Walmart Customer Care (719 reviews)
  • Walmart Manager (540 reviews)
  • Walmart Cashier (427 reviews)