PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Target as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Target

Best Buy and Target Overview

Total reviews
3280
2503
Company responses
0
0
Issues resolved
22
25

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3280 reviews. It is 777 reviews more than Target received since Aug 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Best Buy customer support team and Target customer service.

Best Buy and Target Consumer Ratings

Rank
278 out of 2620 in Appliances and Electronics category
60 out of 482 in Supermarkets and Malls category
Customer service
253 in category
66 in category
Product or Service Quality
160 in category
41 in category
Exchange, Refund and Cancellation Policy
166 in category
43 in category

Best Buy and Target Rating Details

Customer service
1.3 (840 reviews)
1.5 (611 reviews)
Reviewer's quote

Poor customer service always issue for any thing you buy from applicence to tv's to printer ink delayed deliver issues a geek service and lies..

Sheryl H

They have no professional customer service. I bought few things the other day and when I got home one of the items didn’t ring on sale. So 2 days later I was there again to shop and I stop over to customer service desk with my receipt and told the lady about the item didn’t ring on sale the other...

Bill K
Product or Service Quality
1.8 (698 reviews)
2.2 (434 reviews)
Reviewer's quote

...CALLED LOWES CUSTOMER SERVICE MONTGOMERY, ALABAMA. HAS BEEN GIVEN THE RUN AROUND ON A NEW MOWER WITH A DEFEAT. THE ISSUES STILL-UNRESOLVED TO THIS DAY JANUARY 12,2020..

Betty F

...Customer service could not assist in the purchase date, receipts or provide any guidance at all regarding process on how to resolve and issue. I used a target card and was told they can only provide info for the last 90 days..

PissedConsumer1765593
Exchange, Refund and Cancellation Policy
1.5 (638 reviews)
2.1 (444 reviews)
Reviewer's quote

I took it to the store and asked for a refund or exchange and was told I missed the deadline by days! I explained I was out of town and it did not work. Nobody looked at it or offered any suggestions, just said too bad for you! Said to call Dell and said maybe next time but the extended warranty....

Randal B

...I Was told in November 2019 that a refund would be issued. As of today I have not received my refund to my credit card. Someone altered my online account, and now it shows that I picked up the item in November, and that was issued a gift card...

Marilyn J

Best Buy and Target Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Merchandise
  • Prices
  • Treated me terribly
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Rude employees
  • Customer service sucks

Best Buy and Target Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

Target also had a false advertisement for there Element 40" flat screen for $119.00. They stated it was only online...

Best Buy and Target Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

Purchased online a $75 target gift card to arrive at daughter's cell phone. Site states 4 hours. It never came. Six...

Best Buy and Target Latest Reviews

Recent published reviews
1

Bought 5 appliances online on Black Friday 2019 and I was promised to receive a $500 gift card. Best Buy took almost 2 m...

Read all 3280 reviews
5

Our paid Visa cards were changed in the store (its on video) and we called a million times on our holiday with visa...

Read all 2503 reviews

Best Buy and Target Products and Services

Most reviewed product and services
  • Best Buy Customer Care (298 reviews)
  • Best Buy Manager (218 reviews)
  • Best Buy Shipping Service (93 reviews)
  • Target Customer Care (191 reviews)
  • Target Manager (165 reviews)
  • Target Gift Card (155 reviews)