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Best Buy

Appliances and Electronics
  • 13 ISSUES RESOLVED
  • 2705 TOTAL REVIEWS
  • $900K CLAIMED LOSSES
  • $863 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 11
  • Wide variety of products 7
  • Cant answer 6
  • I stopped shopping at best buy 6
  • Competitive prices 6

Customers don't like

  • Poor customer service24
  • Bait-and-switch tactics12
  • Slow to assist11
  • Customer service8
  • Not enough stock4
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Swagway

Appliances and Electronics
Has verified representatives
  • 4 ISSUES RESOLVED
  • 91 COMPANY RESPONSES
  • 33 TOTAL REVIEWS
  • $7.1K CLAIMED LOSSES
  • $420 AVERAGE LOSS
3.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Unacceptable 2
  • Ordering was fairly easy 1
  • Website was user friendly and easy to order from 1

Customers don't like

  • Defective product6
  • Customer service2
  • Product is poor2
  • Poor product quality1
  • Poorest customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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