PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Swagtron and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Swagtron

Swagtron

Has verified representatives
3.1
Best Buy

Best Buy

1.8
Swagtron
Best Buy

Swagtron and Best Buy Overview

Total reviews
286
3256
Company responses
317
0
Issues resolved
7
22

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3256 reviews. It is 2970 reviews more than Swagtron received since Dec 15, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Swagtron customer support team than with Best Buy customer service.

Swagtron and Best Buy Consumer Ratings

Rank
63 out of 2895 in Appliances and Electronics category
273 out of 2895 in Appliances and Electronics category
Product or Service Quality
211 in category
157 in category
Customer service
145 in category
248 in category
Value for money
187 in category
140 in category

According to consumer ratings and reviews, Swagtron ranks 210 points higher in the Appliances and Electronics category than Best Buy. People gave Swagtron 1.6 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 355 points higher than the worst rated brand in this category. At the same time, Best Buy was rated 1.8 stars for Product or Service Quality criterion in this category and it is 409 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Swagtron has a higher rating than Best Buy. Regarding Value for money criterion, consumers gave Swagtron 2 stars and it is 67% greater than other in category. Best Buy however was rated 2.1 stars and it is 75% greater than other in category.

Swagtron and Best Buy Rating Details

Product or Service Quality
1.6 (152 reviews)
1.8 (688 reviews)
Reviewer's quote

Terrible customer service. After six months, the battery stopped charging so I contacted them for a new battery as guaranteed and they said to send it in. After two months of trying to reach them I was told that there was a cracked wheel and that I had to pay $100 in order to get it back...

Allison M

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H
Customer service
1.7 (152 reviews)
1.3 (822 reviews)
Reviewer's quote

...Called customer service, of course warranty is expired so I’m sending it in to have repaired. We did nothing wrong to the t6, it did it this on its own but I guess I have to pay for it or something doesn’t get to use it any longer..

Duana

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455
Value for money
2 (144 reviews)
2.1 (552 reviews)
Reviewer's quote

...Don’t buy this POS unless you wanna throw away your money..

Marlowe S

...There is no valued and deeply cherished right than to be employed and provide that level of service. However, in some instances a person can take a customer for granted after a transaction. Throughout virtually every sales transaction runs one word: TRUSTWORTHY...

Maha

Swagtron and Best Buy Pros and Cons

Pros
  • Product is cool
  • Unacceptable
  • Price
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Poor product quality
  • Customer service
  • Machine i got is defective
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Swagtron and Best Buy Most Positive Reviews

Top rated reviews
5

I had called them they said the only answer the phone through Monday through Friday 2 10 2 8 so they said call them the...

5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

Swagtron and Best Buy Most Critical Reviews

Lowest rated reviews
1

SMH!!!! I recived my X2 but as I opened it I found out quickly that it was used. Scratches and cracks all over the...

1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

Swagtron and Best Buy Latest Reviews

Recent published reviews

They are sending me the label for the new scooter or to replace the broken scooter

Read all 286 reviews

I purchased a 445 dollar iPhone watch online on 12/5/19. I have not received it and I keep getting the runaround. My cre...

Read all 3256 reviews

Swagtron and Best Buy Products and Services

Most reviewed product and services
  • Swagtron Hoverboard (37 reviews)
  • Swagtron Scooter (33 reviews)
  • Swagtron T5 Hoverboard (29 reviews)
  • Best Buy Customer Care (293 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)