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Best Buy

Appliances and Electronics
  • 14 ISSUES RESOLVED
  • 2721 TOTAL REVIEWS
  • $910K CLAIMED LOSSES
  • $861 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 11
  • Wide variety of products 7
  • Cant answer 6
  • I stopped shopping at best buy 6
  • Competitive prices 6

Customers don't like

  • Poor customer service33
  • Bait-and-switch tactics12
  • Slow to assist11
  • Lousy service4
  • Not enough stock4
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Staples

Supermarkets and Malls
  • 3 ISSUES RESOLVED
  • 729 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $641 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Helpful manager 3
  • Customer service reps 3
  • Friendliness of the cashiers 2
  • Selection and products 2
  • Manager tried to be helpful 2

Customers don't like

  • Poor customer service5
  • Incompetence of staff3
  • Incompetence that cost me money3
  • Misrepresentations in listing3
  • Unable to provide adequate solution with their mistakes3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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