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Best Buy

Appliances and Electronics
  • 13 ISSUES RESOLVED
  • 2650 TOTAL REVIEWS
  • $890K CLAIMED LOSSES
  • $867 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Convenient location 11
  • Wide variety of products 7
  • I stopped shopping at best buy 6
  • Competitive prices 5
  • Nice staff 5

Customers don't like

  • Poor customer service75
  • Customer service26
  • Slow to assist24
  • Bait-and-switch tactics17
  • Not enough stock9
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Sprint

Telecommunications
  • 2 ISSUES RESOLVED
  • 1047 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $868 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Family plan in my budget 6
  • Proximity of the store to my home 5
  • Unlimited data plans 5
  • Customer service 4
  • When i could block numbers 4

Customers don't like

  • Customer service40
  • Run around from sprint18
  • Given the runaround13
  • Escalation department rudeness11
  • Unprofessional manager10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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