PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smart Start and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smart Start

Smart Start

Has Verified Representatives
1.4
Best Buy

Best Buy

1.8
Smart Start
Best Buy

Smart Start and Best Buy Overview

Total reviews
186
3460
Company responses
0
0
Issues resolved
2
22

Smart Start and Best Buy Consumer Ratings

Rank
235 out of 963 in Equipment category
309 out of 1794 in Appliances and Electronics category
Customer service
100 in category
261 in category
Product or Service Quality
127 in category
181 in category
Website
197 in category
225 in category
Price Affordability
224 in category
252 in category

Smart Start and Best Buy Rating Details

Customer service
1.5 (89 reviews)
1.3 (929 reviews)
Reviewer's quote

...Customer service sucks!!! I have reported these issues several times only to be ignored. This last time said I blew 300 when I just got off work from a law office. A blow that high and you are likely unconscious or dead...

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Worst system on line to track order status, even worst calling Customer service, not trained and they leave you on hold for 30 minutes. Management to call Customer Service to experience the worst service ever..

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Product or Service Quality
1.5 (84 reviews)
1.8 (769 reviews)
Reviewer's quote

...I went back to the service station that installed it Fast Times and the owner told me this happens all t he time and they basically screw you. I had to pay the $50. 00 to get it unlocked and then had to come back on 1/14/2020 to get it recalibrated...

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...a time frame, and the result ? I receive an e!all telling me to CALL the 88# and " schedule my delivery"? What? Best Buy no longer HAS incorporate computer service? Employees at the branches have had their phone service disconnected and can't call the customer? YEP HOUR WAIT for the 888# call to schedule an appointment ALREADY scheduled at time of ordering!! I Had I known this ridiculousness would...

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Website
1.6 (83 reviews)
2.1 (679 reviews)
Reviewer's quote

Called and made arrangements for Installation of Smart Start unit. The shop where the SmartStart rep made appointment. Called the shop an hour before appointment, they never heard of me, and didn't have appointment. They were busy and could not do installation.

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purchased a TV thru Best Buy website it stated that it would be available for pick up in an Hr well I have been waiting 24 hr and still no answer to my pick up i spoke to a rep which took me 2 hrs to speak with her, to tell me she does not have no info just that is being ready for pick up, I was...

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Price Affordability
1.4 (78 reviews)
2.4 (687 reviews)
Reviewer's quote

Two days after having the device installed the gauges quit working and now the mechanic at the GM dealership tells that the device has burned out the computer in my truck, Ive been out of work for almost three weeks now and Im about to lose everything on top of that the corona virus is barreling...

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I purchased an Ipad then 10 days later it dropped $100 so I call them on that Friday for a price match and was told they cant do any price matching until the following Tuesday so I call back on that day and was told since the ipad is no longer at the discounted price they would not price match me....

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Smart Start and Best Buy Pros and Cons

Pros
  • Tech that worked on my vehicle
  • You get to drive legally when it works
  • When it works it works good
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Malfunctions
  • Faulty equipment and poor customer service
  • Bad equipment extra fees wait time on phone customer service
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Smart Start and Best Buy Most Positive Reviews

Top rated reviews
4.7

To have it installed was easy! They do not make you come in early and you have a set date every month, You can go in a...

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5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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4.6

left vehicle running alarm went off tried to blow but device would not accept my attempt,time2:35 pm sunday june24th...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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Smart Start and Best Buy Most Critical Reviews

Lowest rated reviews
1

The interlock devices this company manufactures DO NOT WORK and the technicians they employ to install them are...

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1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

I have had to start smart in my truck for eight days now it is not worked properly at all and continually flashed the...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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Smart Start and Best Buy Latest Reviews

Recent published reviews
No votes

I can't get through to speak to a service rep.

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1.7

Why did I schedule my delivery AS PROMPTED TO, when I ordered a refrigerator, then schedule a time frame, and the result...

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1.4

Called and made arrangements for Installation of Smart Start unit. The shop where the SmartStart rep made appointment....

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No votes

I spoke to two people and they transfered me to someone else...an no one answered...so.i am not happy.maybe...depends...

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Smart Start and Best Buy Products and Services

Most reviewed product and services
  • Smart Start Ignition Interlock Device (101 reviews)
  • Smart Start Customer Care (23 reviews)
  • Smart Start Technical Support (6 reviews)
  • Best Buy Customer Care (307 reviews)
  • Best Buy Manager (221 reviews)
  • Best Buy Shipping Service (98 reviews)