PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Smart Start as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy

Best Buy

1.8
Smart Start

Smart Start

Has verified representatives
1.5
Best Buy
Smart Start

Best Buy and Smart Start Overview

Total reviews
3257
159
Company responses
0
0
Issues resolved
22
2

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3257 reviews. It is 3098 reviews more than Smart Start received since Nov 18, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Best Buy customer support team and Smart Start customer service.

Best Buy and Smart Start Consumer Ratings

Rank
271 out of 2896 in Appliances and Electronics category
187 out of 1820 in Equipment category
Customer service
249 in category
88 in category
Product or Service Quality
156 in category
104 in category
Exchange, Refund and Cancellation Policy
163 in category
81 in category

Best Buy and Smart Start Rating Details

Customer service
1.3 (823 reviews)
1.6 (78 reviews)
Reviewer's quote

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455

...Your website says 24 hr customer service but that's not true. Over the weekend I have had difficulty starting my car because of a malfunction with the device and cannot get any help..

PissedConsumer1619736
Product or Service Quality
1.8 (689 reviews)
1.5 (73 reviews)
Reviewer's quote

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H

ive had the device a couple of mo with only minor problems on dec 5th around 4 oclock i was going to town and started my veheicle with a pass of corse and got going down the rd then it goes off wanting a test did so came back as a violation gave another test a few mins later and passed and then...

PissedConsumer1723959
Exchange, Refund and Cancellation Policy
1.5 (622 reviews)
1.3 (67 reviews)
Reviewer's quote

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...

PissedConsumer1723730

For the first 8 months, I really had no problems. But that's all over now.One day, my device just started making me blow every two minutes. It doesn't recognize that I've started the car and it just runs through its initialization routine over and over again.I called Smart Start to ask about it. I...

D H

Best Buy and Smart Start Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Tech that worked on my vehicle
  • One reasonable monthly expense
  • One fee monthly is a big enough burden
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Malfunctions
  • You get many errors for no reason
  • Faulty equipment and poor customer support

Best Buy and Smart Start Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

4.8

To have it installed was easy! They do not make you come in early and you have a set date every month, You can go in a...

Best Buy and Smart Start Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

The interlock devices this company manufactures DO NOT WORK and the technicians they employ to install them are...

Best Buy and Smart Start Latest Reviews

Recent published reviews
1.9

I ordered an iPad from best buy which was delivered by ups, however I have not received it. The bldg denies receiving it...

Read all 3257 reviews

To prevent my partner from going to jail as he had device removed professionally due to untrue violations

Read all 159 reviews

Best Buy and Smart Start Products and Services

Most reviewed product and services
  • Best Buy Customer Care (293 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)
  • Smart Start Ignition Interlock Device (88 reviews)
  • Smart Start Customer Care (20 reviews)
  • Smart Start Technical Support (6 reviews)