PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Smart Start as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy

Best Buy

1.8
Smart Start

Smart Start

Has Verified Representatives
1.5
Best Buy
Smart Start

Best Buy and Smart Start Overview

Total reviews 3591 192
Company responses 0 8
Issues resolved 23 2

Best Buy and Smart Start Consumer Ratings

Rank
319 out of 1809 in Appliances and Electronics category
228 out of 937 in Equipment category
Customer service
275 in category
95 in category
Product or Service Quality
198 in category
132 in category
Exchange, Refund and Cancellation Policy
187 in category
116 in category
Price Affordability
276 in category
234 in category

Best Buy and Smart Start Rating Details

Customer service
1.3 (999 reviews)
1.6 (95 reviews)
Reviewer's quote

Why is customer service not at the forefront of completing a job. Had either employee affixed the proper guard as I requested, I would not be waiting yet again for someone to actually INSTALL the range. When I called customer service and requested to speak to a supervisor, I was placed on-hold and...

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I call Smart Start customer service and they tell me my account is zero and everything is okay but then the next month the charges are back. This company has problems - faulty equipment and poor customer service. In general, the calibration technicians are good and work to get problems resolved but...

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Product or Service Quality
1.8 (825 reviews)
1.4 (87 reviews)
Reviewer's quote

...and he explains that the current promo is BUY 1 and GET 1 and he asks me to pay 40% cost of 5000 INR through Gpay number (7235980211- MY Mantra) for the product of 2 piece of REDMI 10 ULTRA And I did pay on the 2nd of September and he did confirmed my order on the same date Invoice no (00638482) and then he asks me to pay insurance amount and I did pay 5000 INR to the same number (7235980211- MY Mantra) and he said it is refundable once it's delivered. And after that, he provided me...

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...The customer service reps cannot help you when you call. Do not use this company for any reason. The equipment fails, you have to pay towing and they do not reimburse you even when you follow the process and file an incident report...

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Exchange, Refund and Cancellation Policy
1.5 (765 reviews)
1.3 (82 reviews)
Reviewer's quote

I was just told by Adrian, store manager at Waynesville, NC store that because I was two weeks past the return policy and because the box had been opened, I could not return the product. I explained the delay was caused by my customers waiting for 14 days to come to their hone after I installed the...

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ive written to you a couple of times already and still havent heard about the refund from the towing bill i had to pay 142 dollars because of a faulty head unit this happen on dec 19 arond 930 in the morning pls get on to this refund it was a faulty head unit defective unit this is twice this has...

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Price Affordability
2.4 (731 reviews)
1.5 (84 reviews)
Reviewer's quote

...It was normally $599 and it was priced at $179. This wasn't a clearance sale. The price was just drastically reduced...

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I posted here before about this company. It seems people in the USA are having the same problems as the people in the USA. Which means the man who called me from the USA is a proven liar as he claimed smart start was run much better than it is in Canada. Sadly people are contacting me AND I AM...

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Best Buy and Smart Start Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • When it works it works good
  • Tech that worked on my vehicle
  • You get to drive legally when it works
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Malfunctions
  • Faulty equipment and poor customer service
  • Bad equipment extra fees wait time on phone customer service

Best Buy and Smart Start Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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4.7

To have it installed was easy! They do not make you come in early and you have a set date every month, You can go in a...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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4.6

left vehicle running alarm went off tried to blow but device would not accept my attempt,time2:35 pm sunday june24th...

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Best Buy and Smart Start Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

The interlock devices this company manufactures DO NOT WORK and the technicians they employ to install them are...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

I have had to start smart in my truck for eight days now it is not worked properly at all and continually flashed the...

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Best Buy and Smart Start Latest Reviews

Recent published reviews
1.8

I purchased a range online and the delivery and installation was scheduled. They delivered the range on 09/15. I asked...

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1

I posted here before about this company. It seems people in the USA are having the same problems as the people in the...

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1

Hello Sir/madam
This mail is regarding a scamming or illiterate person who is working as a sales manager in BESTBUY.INC.
A...

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3

getting ready to take off at 11 am 1200 am on the 12th and read a violation havent had a problem in a while a haD a...

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Best Buy and Smart Start Products and Services

Most reviewed product and services
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (223 reviews)
  • Best Buy Shipping Service (100 reviews)
  • Smart Start Ignition Interlock Device (101 reviews)
  • Smart Start Customer Care (24 reviews)
  • Smart Start Technical Support (6 reviews)