PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Best Buy

Sears and Best Buy Overview

Total reviews
6095
3254
Company responses
895
0
Issues resolved
38
22

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6095 reviews. It is 2841 reviews more than Best Buy received since Aug 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sears customer support team and Best Buy customer service.

Sears and Best Buy Consumer Ratings

Rank
67 out of 614 in Supermarkets and Malls category
272 out of 2895 in Appliances and Electronics category
Customer service
75 in category
248 in category
Product or Service Quality
69 in category
158 in category
Staff
67 in category
199 in category

Sears and Best Buy Rating Details

Customer service
1.2 (1749 reviews)
1.3 (821 reviews)
Reviewer's quote

bottom was off it i used the chat with customer service and she sent me a return label to send back damaged one I thought they would just send me another to replace but NO you have to get a refund of money which takes 5 to 10 days to get back and order a new one and pay again I am on a budget so if...

Vanice

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455
Product or Service Quality
1.6 (1393 reviews)
1.8 (688 reviews)
Reviewer's quote

I was in key west for vacation I was a little depress walking in the an asking for help didn't quite get the young ladies name but she had long blonde hair and walking like she was an important so I believe it was the back of the store and ask the young lady who had name tag her name was Grace she...

Fran W

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H
Staff
1.5 (1377 reviews)
1.6 (607 reviews)
Reviewer's quote

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O

...I explained the screen issue to store staff and was expecting exchange. The store staff DECLINED the return/exchange because there is some internal damage to screen which we cannot see from eyes. I repeat there is no crack or any external damage to TV/Screen which you can see...

Jaremy

Sears and Best Buy Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Poor customer service
  • Delivery experience
  • Customer service
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Sears and Best Buy Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

Sears and Best Buy Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

Sears and Best Buy Latest Reviews

Recent published reviews
1.3

I bought an Kenmore elite Refrigerator from them in 2016 and have had nothing but trouble out of this refrigerator from...

Read all 6095 reviews
1

Ordered online on Black Friday, still havent received my package. On trac keeps extending shipment date. I wont ever...

Read all 3254 reviews

Sears and Best Buy Products and Services

Most reviewed product and services
  • Sears Repair (505 reviews)
  • Sears Delivery Service (475 reviews)
  • Sears Customer Care (449 reviews)
  • Best Buy Customer Care (292 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)