PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Best Buy

Sears and Best Buy Overview

Total reviews 6464 3592
Company responses 871 0
Issues resolved 41 23

Sears and Best Buy Consumer Ratings

Rank
83 out of 333 in Supermarkets and Malls category
318 out of 1809 in Appliances and Electronics category
Customer service
88 in category
275 in category
Product or Service Quality
85 in category
197 in category
Exchange, Refund and Cancellation Policy
78 in category
187 in category
Website
77 in category
234 in category

Sears and Best Buy Rating Details

Customer service
1.2 (1928 reviews)
1.3 (999 reviews)
Reviewer's quote

...Someone in Customer Service changed without contacting us, and they re-scheduled for September 9, 2020. The technician arrived but could not get the Clothes Washer to work. He then contacted his Manager, and the Manager said that he would get back to me in 48 working hours...

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Why is customer service not at the forefront of completing a job. Had either employee affixed the proper guard as I requested, I would not be waiting yet again for someone to actually INSTALL the range. When I called customer service and requested to speak to a supervisor, I was placed on-hold and...

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Product or Service Quality
1.5 (1548 reviews)
1.8 (825 reviews)
Reviewer's quote

...This is the worst service and product..

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...and he explains that the current promo is BUY 1 and GET 1 and he asks me to pay 40% cost of 5000 INR through Gpay number (7235980211- MY Mantra) for the product of 2 piece of REDMI 10 ULTRA And I did pay on the 2nd of September and he did confirmed my order on the same date Invoice no (00638482) and then he asks me to pay insurance amount and I did pay 5000 INR to the same number (7235980211- MY Mantra) and he said it is refundable once it's delivered. And after that, he provided me...

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Exchange, Refund and Cancellation Policy
1.3 (1496 reviews)
1.5 (765 reviews)
Reviewer's quote

...and request a refund for me. This morning I spoke with Rita in the Protection Agreement Dept. and she said Ill receive a complete refund, but I must go through the Cancellation Dept...

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I was just told by Adrian, store manager at Waynesville, NC store that because I was two weeks past the return policy and because the box had been opened, I could not return the product. I explained the delay was caused by my customers waiting for 14 days to come to their hone after I installed the...

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Website
1.8 (1482 reviews)
2.1 (730 reviews)
Reviewer's quote

...She assessed a website that was available to her and found that the authorization for the replacement unit was pending. Two days later, I called her and she confirmed the authorization had gone through. However nobody at the Benefits Department ever called me to let me know...

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29 and it was about $29 on your website so when I arrived to the house I asked again how much it would be for the extra labor he said again $100 I then asked how much a hose normally cost he said $70 and labor $30 I told him I was aware he was dishonest and I walked away before I said anything I...

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Sears and Best Buy Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Poor customer service
  • Delivery experience
  • Service
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Sears and Best Buy Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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Sears and Best Buy Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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Sears and Best Buy Latest Reviews

Recent published reviews
No votes

Best regards . My name is Susett Garofalo. I need your help and attention please. I am in the process of buying a...

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No votes

I never received my rewards certificate so when reaching out to Best Buy about it they said it expired and would not...

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2.6

I purchased a Kenmore refrigerator (model # 106.51783 412) less than two years ago from Sears at Arden Fair Mall in...

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1.8

I purchased a range online and the delivery and installation was scheduled. They delivered the range on 09/15. I asked...

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Sears and Best Buy Products and Services

Most reviewed product and services
  • Sears Repair (518 reviews)
  • Sears Delivery Service (480 reviews)
  • Sears Customer Care (472 reviews)
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (223 reviews)
  • Best Buy Shipping Service (100 reviews)