PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Sears

Best Buy and Sears Overview

Total reviews
3447
6288
Company responses
0
872
Issues resolved
22
40

Best Buy and Sears Consumer Ratings

Rank
310 out of 1795 in Appliances and Electronics category
81 out of 320 in Supermarkets and Malls category
Customer service
265 in category
87 in category
Product or Service Quality
180 in category
85 in category
Exchange, Refund and Cancellation Policy
172 in category
76 in category
Price Affordability
254 in category
78 in category

Best Buy and Sears Rating Details

Customer service
1.3 (923 reviews)
1.2 (1837 reviews)
Reviewer's quote

...serve never take anything out of Best Buy with out checking out serial numbers and whats in the box I will never do or recommend and Best Buy ever Best Buy customer service is nothing they claim I need to talk to the Corp and the Corp refers me back to customer service. Buyer beware of best...

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She then transferred me to Cheryl in Customer Service who proceeded to tell me the same exact thing after a 49 minute wait! Then I was transferred to another department and spoke to Oscar who also told me the same exact thing after I gave him all of my information, and after telling Oscar that I...

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Product or Service Quality
1.8 (761 reviews)
1.6 (1469 reviews)
Reviewer's quote

...Im out of that money and no product. Every time I call that store they hang up on me. And Im still waiting for someone to contact me..

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...media but would like to know what Sears will do for my Mother if anything? Again it was only the two of them in the home using the 518232 and the opinion of service techs told us that; something should be done for your Mother and that 3 1/2 years is Sad for a Frigidaire product even if a warranty was not purchased! PLEASE...

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Exchange, Refund and Cancellation Policy
1.5 (701 reviews)
1.3 (1425 reviews)
Reviewer's quote

...Your return policy and reps hanging up on you openly has to be a known issue no call center would permit this under any circumstances reason for calling merchandise sent open even plastic phone was supposed to be sealed in was open want money back..

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...Ive spoken to several customer service representatives, no refund has been issued. Im told to wait for Sears 3rd patty seller to contact you..

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Price Affordability
2.4 (682 reviews)
2.2 (1251 reviews)
Reviewer's quote

I purchased an Ipad then 10 days later it dropped $100 so I call them on that Friday for a price match and was told they cant do any price matching until the following Tuesday so I call back on that day and was told since the ipad is no longer at the discounted price they would not price match me....

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I have loved Sears appliances for years and I just cant get the refrigerator I want at the great price because Sears does not care about its customers time, does not value customer loyalty and we are still without a refrigerator and Sears could care less. Customers deserve better and expect...

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Best Buy and Sears Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Poor customer service
  • Delivery experience
  • Customer service

Best Buy and Sears Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Best Buy and Sears Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Best Buy and Sears Latest Reviews

Recent published reviews
2

took me 4 hours and 30 min. to get hold of a Agent on this Number 866 613 9853
agent was good been having Samsung tv now...

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No votes

I called the Sears customer care phone number. I expressed my issue and frustrations. The representative listens and...

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2.4

purchased a TV thru Best Buy website it stated that it would be available for pick up in an Hr well I have been waiting...

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1

I live in Macon Ga and went to your only Sears outlet in this City at Presidential Parkway Shopping area, and the White...

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Best Buy and Sears Products and Services

Most reviewed product and services
  • Best Buy Customer Care (307 reviews)
  • Best Buy Manager (221 reviews)
  • Best Buy Shipping Service (97 reviews)
  • Sears Repair (512 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (467 reviews)