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Best Buy

Appliances and Electronics
  • 14 ISSUES RESOLVED
  • 2721 TOTAL REVIEWS
  • $910K CLAIMED LOSSES
  • $861 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 11
  • Wide variety of products 7
  • Cant answer 6
  • I stopped shopping at best buy 6
  • Competitive prices 6

Customers don't like

  • Poor customer service33
  • Bait-and-switch tactics12
  • Slow to assist11
  • Lousy service4
  • Not enough stock4
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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1147 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Polite and friendly repairmen 5
  • Repairman 4
  • Sales people were nice 4
  • Repairmen informed and friendly 3
  • Technician was friendly 3

Customers don't like

  • Poor customer service10
  • Inability to repair10
  • Lack of customer service5
  • No one with athority5
  • Stock answers4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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