PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Purchasing Power as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Purchasing Power

Best Buy and Purchasing Power Overview

Total reviews 3629 231
Company responses 0 0
Issues resolved 23 0

Best Buy and Purchasing Power Consumer Ratings

Rank
338 out of 1835 in Appliances and Electronics category
547 out of 3146 in E-commerce category
Customer service
259 in category
371 in category
Product or Service Quality
189 in category
312 in category
Exchange, Refund and Cancellation Policy
173 in category
291 in category
Price Affordability
258 in category
594 in category

Best Buy and Purchasing Power Rating Details

Customer service
1.3 (1014 reviews)
1.3 (89 reviews)
Reviewer's quote

I decided to go into my local Best Buy in The Villages after not getting my issue resolved when I called the National customer service department. I kindly requested to speck to a supervisor after being told my request for a price guarantee credit was denied, then waited 43 mins for the supervisor...

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Customer service just gives you the run around and notes your account and tells you someone will call me by Friday! That is completely unacceptable! The flight is Sunday! Bad enough they dropped my credit line even though I was still working and making payments. But this is just over the top. I...

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Product or Service Quality
1.8 (841 reviews)
1.9 (69 reviews)
Reviewer's quote

... in my phone a girl told me but the phone she was telling me was a 32 gigabyte it was a lie it was a 16 this made me mad because I have already transferred my service to the new phone which cost me $22 anyway they took the phone back refused to pay for the $22 to read the storm I service on my old phone till I find a new phone the people there do not know what they're talkin about when it comes to unlock phones they told me just to put my SIM card in and...

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When I finally was able to look at the product and unbox it the mirror was shattered. I called PP to report the damaged product and they informed me that they could not replace or return the product nor give me a discount on the damaged mirror so I am stuck paying for something that I can't use!!!...

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Exchange, Refund and Cancellation Policy
1.5 (780 reviews)
1.5 (78 reviews)
Reviewer's quote

...I got so tired of calling several times and when I got another agent I literally said please refund my money back since theres no code sent for my digital gift card. Now Im STILL waiting to get help and its 10:52 pm!!! I JUST WANT MY MONEY BACK!!!..

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...My trip has been cancelled due to covid! I want my refund!..

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Price Affordability
2.4 (746 reviews)
1.8 (74 reviews)
Reviewer's quote

...IT WAS THE FLOOR UNIT, SO I ASKED, "WHAT IS WRONG WITH THE DISCOUNTED PRICE"? I WAS TOLD THA ONLY A FEW SCRATCHES ON THE FRONT. O. K...

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...If I could have paid the whole balance I would have bought the stuff from a real store and paid half the price that I did. I have 11 more months of this nightmare and will never be duped into their program again. ..

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Best Buy and Purchasing Power Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Convience
  • Various items and convience
  • Products offered
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Poor customer service
  • Very poor customer service
  • No one shows any urgency to resolve

Best Buy and Purchasing Power Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

Picky people should not order from PP. don't expect a deal it's clear they are making a profit. But with no credit...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

Trued to re route my order explained how I can do so

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Best Buy and Purchasing Power Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

I would be closing on my home today, yet PP has ruined that. When my lender asked for a payment history (accounts recei...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

I placed a 65" Samsung Smart LED HGTV in my cart. The price jumped up over $300. Then I placed a 65" Toshiba Smart LED...

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Best Buy and Purchasing Power Latest Reviews

Recent published reviews
1

2 days ago I went to Best Buy to buy an unlocked phone so I can get one data because my phone company has all them data...

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No votes

i did not purchase anything from you and someone took 119.00$ out of my bank account i have filed a dispute with my...

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4.6

I decided to go into my local Best Buy in The Villages after not getting my issue resolved when I called the National cu...

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1

I am getting the run around. My trip has been cancelled due to covid! I want my refund!

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Best Buy and Purchasing Power Products and Services

Most reviewed product and services
  • Best Buy Manager (223 reviews)
  • Best Buy Shipping Service (100 reviews)
  • Best Buy Installation (77 reviews)
  • Purchasing Power Shipping Service (15 reviews)
  • Purchasing Power Bed Frame Replacement (2 reviews)