PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pc Richard And Son and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pc Richard And Son
Best Buy

Pc Richard And Son and Best Buy Overview

Total reviews
432
3256
Company responses
0
0
Issues resolved
3
22

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3256 reviews. It is 2824 reviews more than Pc Richard And Son received since Aug 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Pc Richard And Son customer support team and Best Buy customer service.

Pc Richard And Son and Best Buy Consumer Ratings

Rank
144 out of 2896 in Appliances and Electronics category
273 out of 2896 in Appliances and Electronics category
Customer service
127 in category
247 in category
Product or Service Quality
84 in category
156 in category
Staff
98 in category
198 in category

According to consumer ratings and reviews, Pc Richard And Son ranks 129 points higher in the Appliances and Electronics category than Best Buy. People gave Pc Richard And Son 1.9 stars for Customer service criterion in Appliances and Electronics category and it is 514 points higher than the worst rated brand in this category. At the same time, Best Buy was rated 1.3 stars for Customer service criterion in this category and it is 394 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Pc Richard And Son has a higher rating than Best Buy. Regarding Staff criterion, consumers gave Pc Richard And Son 2.3 stars and it is 85% greater than other in category. Best Buy however was rated 1.6 stars and it is 69% greater than other in category.

Pc Richard And Son and Best Buy Rating Details

Customer service
1.9 (97 reviews)
1.3 (822 reviews)
Reviewer's quote

...I called customer service and they contacted the tech. He said he didn’t need to come back as parts would be needed. He ordered a replacement filter valve and housing...

Lauryn W

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455
Product or Service Quality
2.5 (88 reviews)
1.8 (688 reviews)
Reviewer's quote

...it is unimaginable that this kind of service is standard for PC Richards & Company I am about to take legal action please contact me as soon as possible my name is Doctor gold gold 973-202-7170..

jeffrey l

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H
Staff
2.3 (85 reviews)
1.6 (607 reviews)
Reviewer's quote

These photos might translate into a minute of film, given a staff of art editors, as well as someone who knows how to turn these images into high resolution images. We're talking about a good day here, a day when I do four thousand clicks. Now 100,000 clicks for a one hundred dollar camera is about...

Suzy

...I explained the screen issue to store staff and was expecting exchange. The store staff DECLINED the return/exchange because there is some internal damage to screen which we cannot see from eyes. I repeat there is no crack or any external damage to TV/Screen which you can see...

Jaremy

Pc Richard And Son and Best Buy Pros and Cons

Pros
  • Excellent
  • Discussion at time of purchase
  • Service technician his name was tom
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Poor customer service
  • Poor poor customer service
  • Service department
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Pc Richard And Son and Best Buy Most Positive Reviews

Top rated reviews
5

Very hard to ascertain what they wanted on a form just to get a form. You have to own a PC to get the form(and a...

5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

Pc Richard And Son and Best Buy Most Critical Reviews

Lowest rated reviews
1

Having the most horrible service from PC Richards EVER!!!!!! On 10/14 I called for service on a dishwasher under...

1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

Pc Richard And Son and Best Buy Latest Reviews

Recent published reviews
1

Dear Ownership at PC Richard,
We am writing to you after a long and exhausting process attempting to get our Samsung Refr...

Read all 432 reviews

I purchased a 445 dollar iPhone watch online on 12/5/19. I have not received it and I keep getting the runaround. My cre...

Read all 3256 reviews

Pc Richard And Son and Best Buy Products and Services

Most reviewed product and services
  • Pc Richard And Son Customer Care (29 reviews)
  • Pc Richard And Son Sales Representative (9 reviews)
  • Pc Richard And Son Manager (9 reviews)
  • Best Buy Customer Care (293 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)