PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Pc Richard And Son as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy

Best Buy

1.8
Pc Richard And Son

Pc Richard And Son

Has Verified Representatives
2.3
Best Buy
Pc Richard And Son

Best Buy and Pc Richard And Son Overview

Total reviews 3628 478
Company responses 0 11
Issues resolved 23 4

Best Buy and Pc Richard And Son Consumer Ratings

Rank
338 out of 1835 in Appliances and Electronics category
168 out of 1835 in Appliances and Electronics category
Customer service
258 in category
129 in category
Product or Service Quality
190 in category
105 in category
Exchange, Refund and Cancellation Policy
178 in category
82 in category
Price Affordability
259 in category
164 in category

Best Buy and Pc Richard And Son Rating Details

Customer service
1.3 (1012 reviews)
1.9 (123 reviews)
Reviewer's quote

I decided to go into my local Best Buy in The Villages after not getting my issue resolved when I called the National customer service department. I kindly requested to speck to a supervisor after being told my request for a price guarantee credit was denied, then waited 43 mins for the supervisor...

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...4 hour window and then 2 gentlemen came and looked at the unit and said they didn't know they had to cut plexiglass and rudely left and told me to contact customer service. I have called customer service representatives for the past 2 weeks and have spent hours on the phone with incompetent representatives that had no...

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Product or Service Quality
1.8 (839 reviews)
2.5 (103 reviews)
Reviewer's quote

...The store has very bad service. When I visited the store, employees of the store were having fun and appeared to me wasting company time..

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...My service person, Tania Rega, was so helpful & finally found another Whirlpool in New Jersey. This was an online order. It did take about 11days to receive...

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Exchange, Refund and Cancellation Policy
1.5 (778 reviews)
2.2 (90 reviews)
Reviewer's quote

...I got so tired of calling several times and when I got another agent I literally said please refund my money back since theres no code sent for my digital gift card. Now Im STILL waiting to get help and its 10:52 pm!!! I JUST WANT MY MONEY BACK!!!..

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...Wednesday passed I called on Friday asking for a refund its unacceptable how stores or people selling on the stores they lie to customers just to sell products. This is my first time having a bad experience from PC RICHARDSON..

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Price Affordability
2.4 (744 reviews)
2.9 (93 reviews)
Reviewer's quote

...IT WAS THE FLOOR UNIT, SO I ASKED, "WHAT IS WRONG WITH THE DISCOUNTED PRICE"? I WAS TOLD THA ONLY A FEW SCRATCHES ON THE FRONT. O. K...

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...We expect when we walk into the showroom to purchase a new fridge that we are able to purchase the same quality/size item for that price. We had price matched the original fridge. I am also expecting to not have to pay for delivery and set up...

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Best Buy and Pc Richard And Son Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Have always been reliablle
  • Discussion at time of purchase
  • Sales person was professional & knowledgeable
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Poor customer service
  • Service department
  • Poor poor customer service

Best Buy and Pc Richard And Son Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

Very hard to ascertain what they wanted on a form just to get a form. You have to own a PC to get the form(and a...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

It is always a pleasure working with Raymond Mack at the College Point Store. We purchased a stacking Fridgidaire...

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Best Buy and Pc Richard And Son Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

Having the most horrible service from PC Richards EVER!!!!!! On 10/14 I called for service on a dishwasher under...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

Stopped in the store in Greenvale and the service was horrible. The sales people don't cate who waits and pick and...

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Best Buy and Pc Richard And Son Latest Reviews

Recent published reviews
4.6

I decided to go into my local Best Buy in The Villages after not getting my issue resolved when I called the National cu...

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1

I've been a customer of PC richards for over 25 years but customer loyalty means nothing I purchase a Samsung 4 door...

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No votes

No complaint. Agent helped me and waiting for email copies of available receipts. Agent Marie worked diligently to help...

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No votes

Im placed on hold plz call me

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Best Buy and Pc Richard And Son Products and Services

Most reviewed product and services
  • Best Buy Manager (223 reviews)
  • Best Buy Shipping Service (100 reviews)
  • Best Buy Installation (77 reviews)
  • Pc Richard And Son Refrigerator Repair (10 reviews)
  • Pc Richard And Son Sales Representative (10 reviews)
  • Pc Richard And Son Manager (9 reviews)