PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Pc Richard And Son as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Pc Richard And Son

Best Buy and Pc Richard And Son Overview

Total reviews
3511
455
Company responses
0
0
Issues resolved
23
4

Best Buy and Pc Richard And Son Consumer Ratings

Rank
309 out of 1779 in Appliances and Electronics category
164 out of 1779 in Appliances and Electronics category
Customer service
270 in category
127 in category
Product or Service Quality
184 in category
91 in category
Exchange, Refund and Cancellation Policy
176 in category
86 in category
Price Affordability
255 in category
117 in category

Best Buy and Pc Richard And Son Rating Details

Customer service
1.3 (953 reviews)
1.9 (110 reviews)
Reviewer's quote

...called geek squad customer service. they were worthless..

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...They still wont replace it! I bought a Samsung washer at Home Depot and there as a problem with it , Home Depot replaced it the next week! Dont ever buy anything from pc Richards there customer service is the worst!!!..

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Product or Service Quality
1.8 (788 reviews)
2.5 (95 reviews)
Reviewer's quote

BEST BUY HAS ZERO CUSTOMER SERVICE. I HAVE A TV WITH A BROKEN SCREEN THAT GOT HERE 9 DAYS AGO. THE T...

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On Tuesday, May 19th I called to schedule service on my refrigerator which was running too hot and it was still covered under my extended service protection plan. The next day a technician evaluated the repair and stated that this was a major repair(gas leak) and needed another technician to fix...

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Exchange, Refund and Cancellation Policy
1.5 (727 reviews)
2.2 (81 reviews)
Reviewer's quote

I had a peek behind the curtain to determine one of the many reasons Best Buy is on the door of bankruptcy a draconian return policy. Not sure I understood Best Buy gives you a mere 14 days from day of purchase for returns or exchanges..

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...Wednesday passed I called on Friday asking for a refund its unacceptable how stores or people selling on the stores they lie to customers just to sell products. This is my first time having a bad experience from PC RICHARDSON..

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Price Affordability
2.4 (700 reviews)
3 (83 reviews)
Reviewer's quote

...and I didn’t want to make a big deal about it so I ran over to the nearest corner store and withdrew $100 while on the way back I decided to google the price for the hose which is 10. 29 and it was about $29 on your website so when I arrived to the house I asked again how much it would be for the extra labor he said again $100 I then asked how much a hose normally cost he said $70 and labor $30 I told him I was aware he was...

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...We expect when we walk into the showroom to purchase a new fridge that we are able to purchase the same quality/size item for that price. We had price matched the original fridge. I am also expecting to not have to pay for delivery and set up...

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Best Buy and Pc Richard And Son Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Discussion at time of purchase
  • Have always been reliablle
  • Good prices
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Poor customer service
  • Service department
  • Poor poor customer service

Best Buy and Pc Richard And Son Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

Very hard to ascertain what they wanted on a form just to get a form. You have to own a PC to get the form(and a...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

It is always a pleasure working with Raymond Mack at the College Point Store. We purchased a stacking Fridgidaire...

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Best Buy and Pc Richard And Son Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

Having the most horrible service from PC Richards EVER!!!!!! On 10/14 I called for service on a dishwasher under...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

Stopped in the store in Greenvale and the service was horrible. The sales people don't cate who waits and pick and...

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Best Buy and Pc Richard And Son Latest Reviews

Recent published reviews
No votes

You sent a message that my service plan renewal is coming due on September 11th. I previously notified you that I wanted...

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No votes
1

scheduled a in home visit for an issue with my TV. I have a bestbuy extended service contract. waited 9 hours at home...

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No votes

Best Buy and Pc Richard And Son Products and Services

Most reviewed product and services
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (222 reviews)
  • Best Buy Shipping Service (98 reviews)
  • Pc Richard And Son Customer Care (33 reviews)
  • Pc Richard And Son Sales Representative (10 reviews)
  • Pc Richard And Son Manager (9 reviews)