PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Pacific Sales as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Pacific Sales

Best Buy and Pacific Sales Overview

Total reviews
3253
67
Company responses
0
0
Issues resolved
22
0

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3253 reviews. It is 3186 reviews more than Pacific Sales received since Mar 4, 2010.

Best Buy and Pacific Sales Consumer Ratings

Rank
271 out of 2894 in Appliances and Electronics category
232 out of 2894 in Appliances and Electronics category
Customer service
249 in category
183 in category
Product or Service Quality
159 in category
198 in category
Exchange, Refund and Cancellation Policy
162 in category
118 in category

According to consumer ratings and reviews, Pacific Sales ranks 39 points higher in the Appliances and Electronics category than Best Buy. People gave Best Buy 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 397 points higher than the worst rated brand in this category. At the same time, Pacific Sales was rated 1.5 stars for Customer service criterion in this category and it is 463 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Best Buy has a higher rating than Pacific Sales. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Best Buy 1.5 stars and it is 75% greater than other in category. Pacific Sales however was rated 1.8 stars and it is 82% greater than other in category.

Best Buy and Pacific Sales Rating Details

Customer service
1.3 (821 reviews)
1.5 (36 reviews)
Reviewer's quote

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455

Bought 36” Thermador stove and a matching hood. Had 4 delivery dates over a 2 month span before they finally decided to deliver, waited first 3 times with not even a courtesy call. When the delivery team came they measure the front door and said the stove wouldn’t fit through the door. I guess he...

PissedConsumer1696668
Product or Service Quality
1.8 (687 reviews)
1.6 (27 reviews)
Reviewer's quote

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H

i am still waiting for my Dishwasher to arrive upon calling corporate they informed me that the product is not in stock and that the sales man should not have promised you the delivery and installation..

Dilip S
Exchange, Refund and Cancellation Policy
1.5 (621 reviews)
1.8 (27 reviews)
Reviewer's quote

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...

PissedConsumer1723730

I paid $2,500 for a Samsung refrigerator that didn't run well, the ice maker constantly jammed and it finally stopped working only 5 years after I bought it.I called Pacific Sales for service when the frig stopped working. The person I spoke to told me I had to pay a $10 fee for the visit. She...

Scott C

Best Buy and Pacific Sales Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Sales price
  • Dave the manager
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Warranty
  • Delivery

Best Buy and Pacific Sales Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

My Wife and I was in the market for a new dishwasher for our vacation home, so we stopped by Best Buys, San Bernardino,...

Best Buy and Pacific Sales Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

Awful corrupt customer service. They ripped me off. Do not buy from them especially the extended warranty. Buy from...

Best Buy and Pacific Sales Latest Reviews

Recent published reviews
1.8

Best Buy. Late delivery of purchase after assuring me my order would be delivered early!
HORRIBLE customer service. IF yo...

Read all 3253 reviews
1

Installers failed to install my washer dryer (to a standard 1/2 gas line) and took away my purchase. 48 hours later...

Read all 67 reviews

Best Buy and Pacific Sales Products and Services

Most reviewed product and services
  • Best Buy Customer Care (292 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)
  • Pacific Sales Customer Care (13 reviews)
  • Pacific Sales Refrigerator Warranty (4 reviews)
  • Pacific Sales Washing Machine Warranty (3 reviews)