PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Pacific Sales as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Pacific Sales

Best Buy and Pacific Sales Overview

Total reviews
3548
79
Company responses
0
0
Issues resolved
23
0

Best Buy and Pacific Sales Consumer Ratings

Rank
313 out of 1792 in Appliances and Electronics category
224 out of 1792 in Appliances and Electronics category
Customer service
276 in category
216 in category
Product or Service Quality
189 in category
213 in category
Exchange, Refund and Cancellation Policy
187 in category
145 in category
Price Affordability
263 in category
327 in category

Best Buy and Pacific Sales Rating Details

Customer service
1.3 (973 reviews)
1.4 (42 reviews)
Reviewer's quote

...the TV out I noticed that there was a crack in it I went to go try to return it but it was during the pandemic so they werent taking any returns I called customer service and they explain to me that I had protection on it so I was going to have somebody come in and take a look at the screen Then I was told that it got canceled because they dont cover...

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No customer service. I like to speak with manager. Thank you..

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Product or Service Quality
1.8 (806 reviews)
1.7 (31 reviews)
Reviewer's quote

...I grew concerned and contacted customer service. This is where the story goes south fast. The first rep I spoke to told me the item was still good to go and it should show some sort of tracking information very soon...

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My wife and I are very unhappy with the delivery service crew - very unprofessional. We placed an order back in April 2019 for a newly built house. Delivery today was bad...

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Exchange, Refund and Cancellation Policy
1.5 (746 reviews)
1.7 (30 reviews)
Reviewer's quote

...It appears I am one day from a refund to my original purchase method. I see where others were granted a "courtesy" in the reviews. Sadly, I was not...

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...experience with the store manager after all the terrible service I received after i purchase 6 kitchen appliances, Cliff ( store manager) took the corporate policy of non-action. In May, I purchased a kitchen set for my new kitchen. The high-end fridge was a built-in 42in and 85in...

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Price Affordability
2.4 (717 reviews)
2.2 (28 reviews)
Reviewer's quote

...It was normally $599 and it was priced at $179. This wasn't a clearance sale. The price was just drastically reduced...

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Peter was wonderful and scheduled a repair appt for me

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Best Buy and Pacific Sales Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Sales price
  • I love my washer
  • Dave the manager
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Warranty
  • Delivery

Best Buy and Pacific Sales Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

My Wife and I was in the market for a new dishwasher for our vacation home, so we stopped by Best Buys, San Bernardino,...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

Error code c31 for samsung oven. I called Pacific Sales to report this problem under the extended warranty. The...

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Best Buy and Pacific Sales Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

Awful corrupt customer service. They ripped me off. Do not buy from them especially the extended warranty. Buy from...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

I was supposed to have my dishwasher installed a couple of weeks ago, but couldn't have it done because they couldn't...

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Best Buy and Pacific Sales Latest Reviews

Recent published reviews
1

Still waiting for someone to return my calls, emails. no parts yet

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2

No customer service. I like to speak with manager. Thank you

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1

I Purchased a TV a couple months ago When taking the TV out I noticed that there was a crack in it I went to go try to...

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No votes

No call for Saturday delivery time

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Best Buy and Pacific Sales Products and Services

Most reviewed product and services
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (222 reviews)
  • Best Buy Shipping Service (99 reviews)
  • Pacific Sales Customer Care (14 reviews)
  • Pacific Sales Refrigerator Warranty (5 reviews)
  • Pacific Sales Washing Machine Warranty (3 reviews)