PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Pacific Sales as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Pacific Sales

Best Buy and Pacific Sales Overview

Total reviews 3906 88
Company responses 0 0
Issues resolved 25 0

Best Buy and Pacific Sales Consumer Ratings

Rank
367 out of 1921 in Appliances and Electronics category
314 out of 1921 in Appliances and Electronics category
Customer service
302 in category
257 in category
Product or Service Quality
225 in category
236 in category
Exchange, Refund and Cancellation Policy
207 in category
178 in category
Website
262 in category
203 in category

Best Buy and Pacific Sales Rating Details

Customer service
1.3 (1168 reviews)
1.4 (47 reviews)
Reviewer's quote

...With his type of customer service, Best Buy should not be in business. I am outraged that I have been told to call up the Keurig Brewing co and resolve my own problem with this defective brewer I was..

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No customer service. I like to speak with manager. Thank you..

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Product or Service Quality
1.8 (960 reviews)
1.7 (36 reviews)
Reviewer's quote

Extremely disappointed at Best Buy delivery service. I ordered a refrigerator and a washer/dryer combo for my new home, and I specifically noted that the refrigerator needs to go to the 2nd floor and washer/dryer needs to go up to the 3rd floor and stacked. Best Buy sent 2 people on May 8 to...

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...that they were to busy to take my call, as they are only interested in making new sales rather than taking care of a customer who has already paid for the product. I am very disappointed with pacific sales and I will never recommend them to...

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Exchange, Refund and Cancellation Policy
1.5 (888 reviews)
1.7 (32 reviews)
Reviewer's quote

...This is the most frustrating thing! Ive missed work and Ive lost food because of this! Also as Im on the phone they need to completely cancel my order refund me wait for the refund to get into my account and then reorder another fridge! So waiting for a refund 5-7 days with NO REFRIGERATOR! Ive been on the phone two hours and then hung up on! I have to wait another week or two to possibly be told they do not have one in stock! My family is using a cooler when I could have used my old fridge or been told I could keep the new one here and had it...

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...experience with the store manager after all the terrible service I received after i purchase 6 kitchen appliances, Cliff ( store manager) took the corporate policy of non-action. In May, I purchased a kitchen set for my new kitchen. The high-end fridge was a built-in 42in and 85in...

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Website
2.1 (860 reviews)
2.3 (34 reviews)
Reviewer's quote

I was in The Krazy Coupoun Lady website and up popped a notification for a insignia air fryer oven for 49. 99 and no shipping. I cannot go to the store as there is not one over an hour and i am on oxygen 24/7...

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Refund, worst reimbursement ever, paid with cash and now Im getting a check!! I was never told this or your website doesnt state that information!..

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Best Buy and Pacific Sales Pros and Cons

Pros
  • Convenient location
  • Price
  • Wide variety of products
  • Sales price
  • I love my washer
  • Dave the manager
Cons
  • Poor customer service
  • Terrible delivery
  • Slow to assist
  • Customer service
  • Warranty
  • Delivery

Best Buy and Pacific Sales Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

My Wife and I was in the market for a new dishwasher for our vacation home, so we stopped by Best Buys, San Bernardino,...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

Error code c31 for samsung oven. I called Pacific Sales to report this problem under the extended warranty. The...

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Best Buy and Pacific Sales Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

Awful corrupt customer service. They ripped me off. Do not buy from them especially the extended warranty. Buy from...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

I was supposed to have my dishwasher installed a couple of weeks ago, but couldn't have it done because they couldn't...

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Best Buy and Pacific Sales Latest Reviews

Recent published reviews
1

PS5 online purchases do not state in-store to purchase. Once at checkout, it breaks because they are not shipping. They...

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1

Kohler kitchen fixture - top of the line - purchased from Pacific Sales - Sales rep told me they have a staff to...

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No votes

Got email about renewal of a contract plan for $397.74 they went into my computer and canceled out www.anydesk and then...

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2.3

I called pacific sales several times regarding the problem with my ice maker, they said that they contacted Wiltshire...

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