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Best Buy

Appliances and Electronics
  • 14 ISSUES RESOLVED
  • 2795 TOTAL REVIEWS
  • $930K CLAIMED LOSSES
  • $856 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 11
  • Wide variety of products 8
  • Competitive prices 7
  • I stopped shopping at best buy 6
  • Cant answer 6

Customers don't like

  • Poor customer service33
  • Bait-and-switch tactics13
  • Slow to assist11
  • Post purchase care4
  • Not enough stock4
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Onkyo USA

Appliances and Electronics
  • 0 ISSUES RESOLVED
  • 21 TOTAL REVIEWS
  • $7.4K CLAIMED LOSSES
  • $615 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Preformance 1
  • Old onkyo 1
  • All onkyo equipment except this unit has been perfect 1

Customers don't like

  • Special service program ssp website was down for weeks1
  • Disrespect to customers1
  • Cannot get any customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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