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Best Buy

Appliances and Electronics
  • 15 ISSUES RESOLVED
  • 2886 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 11
  • Wide variety of products 8
  • I stopped shopping at best buy 7
  • Competitive prices 7
  • Cant answer 6

Customers don't like

  • Poor customer service119
  • Terrible delivery17
  • Bait-and-switch tactics13
  • Slow to assist11
  • Awful return policy11
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Newegg

Computers
  • 7 ISSUES RESOLVED
  • 121 TOTAL REVIEWS
  • $24.7K CLAIMED LOSSES
  • $386 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Customer chat person tried to help 3
  • Securtity 1
  • Product 1
  • Price 1
  • Polite representatives 1

Customers don't like

  • Customer service13
  • Lack of customer service4
  • Unwillingness to placate a disgruntled customer2
  • Restrictions on customer service preventing them from helping me2
  • Did not receive the merchandise that i ordered and paid for2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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