PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Best Buy

Lowes and Best Buy Overview

Total reviews
5000
3280
Company responses
3
0
Issues resolved
50
22

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 5000 reviews. It is 1720 reviews more than Best Buy received since Aug 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lowes customer support team and Best Buy customer service.

Lowes and Best Buy Consumer Ratings

Rank
61 out of 482 in Supermarkets and Malls category
278 out of 2620 in Appliances and Electronics category
Customer service
68 in category
253 in category
Staff
52 in category
207 in category
Product or Service Quality
62 in category
160 in category

Lowes and Best Buy Rating Details

Customer service
1.4 (1752 reviews)
1.3 (840 reviews)
Reviewer's quote

...When I called Lowe’s and navigated their computer menu the customer service rep acted like they were doing charity work for me. When I called the Contractor he was indignate and cited problems he was having. Neither party took responsibility...

PissedConsumer1768181

Poor customer service always issue for any thing you buy from applicence to tv's to printer ink delayed deliver issues a geek service and lies..

Sheryl H
Staff
1.7 (1557 reviews)
1.6 (621 reviews)
Reviewer's quote

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D

...I explained the screen issue to store staff and was expecting exchange. The store staff DECLINED the return/exchange because there is some internal damage to screen which we cannot see from eyes. I repeat there is no crack or any external damage to TV/Screen which you can see...

Jaremy
Product or Service Quality
1.9 (1367 reviews)
1.8 (698 reviews)
Reviewer's quote

Don't waste your tie on their in-store pick up service. Ordered items (all in stock at my local store) to be picked up nest day. Called next day at 12:00 was told they were pulling my items right then and would send me an email when to pick up...

sherry p

...CALLED LOWES CUSTOMER SERVICE MONTGOMERY, ALABAMA. HAS BEEN GIVEN THE RUN AROUND ON A NEW MOWER WITH A DEFEAT. THE ISSUES STILL-UNRESOLVED TO THIS DAY JANUARY 12,2020..

Betty F

Lowes and Best Buy Pros and Cons

Pros
  • Product
  • Price
  • Location
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Customer service
  • Customer service received
  • Service
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Lowes and Best Buy Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

Lowes and Best Buy Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

Lowes and Best Buy Latest Reviews

Recent published reviews

Machine stayed out of Balance with a few well distributed clothes. Water started running and draining at the same time....

Read all 5000 reviews
1

Bought 5 appliances online on Black Friday 2019 and I was promised to receive a $500 gift card. Best Buy took almost 2 m...

Read all 3280 reviews

Lowes and Best Buy Products and Services

Most reviewed product and services
  • Lowes Customer Care (486 reviews)
  • Lowes Delivery Service (341 reviews)
  • Lowes Manager (299 reviews)
  • Best Buy Customer Care (298 reviews)
  • Best Buy Manager (218 reviews)
  • Best Buy Shipping Service (93 reviews)