PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Lowes

Best Buy and Lowes Overview

Total reviews
3256
4924
Company responses
0
3
Issues resolved
22
49

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4924 reviews. It is 1668 reviews more than Best Buy received since Aug 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Best Buy customer support team and Lowes customer service.

Best Buy and Lowes Consumer Ratings

Rank
273 out of 2896 in Appliances and Electronics category
62 out of 614 in Supermarkets and Malls category
Customer service
249 in category
69 in category
Product or Service Quality
157 in category
63 in category
Exchange, Refund and Cancellation Policy
162 in category
41 in category

Best Buy and Lowes Rating Details

Customer service
1.3 (822 reviews)
1.4 (1714 reviews)
Reviewer's quote

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455

assistant manager using profanity in front of a customer while chastising a cashier at checkout. justin the assistant manager was swearing at the cashier as i was checking out the other day and was using profanity..

PissedConsumer1729173
Product or Service Quality
1.8 (688 reviews)
1.9 (1334 reviews)
Reviewer's quote

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H

My flooring job is incomplete since I started this job with Lowes 07-29-2019. I have to speak through Google translation to get an answer with my Installers. They damage and unfinished job. Please find other options for your installation. I am telling you, the worst job experience.

Kingslee
Exchange, Refund and Cancellation Policy
1.5 (621 reviews)
2.1 (1165 reviews)
Reviewer's quote

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...

PissedConsumer1723730

Replaced twice already. Refuse to take back. So i can get a diifferent set.

Sean V

Best Buy and Lowes Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Product
  • Price
  • Location
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Customer service received
  • Service

Best Buy and Lowes Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

Best Buy and Lowes Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

Best Buy and Lowes Latest Reviews

Recent published reviews

I purchased a 445 dollar iPhone watch online on 12/5/19. I have not received it and I keep getting the runaround. My cre...

Read all 3256 reviews
2.4

I purchased a washer and dryer set at Lowes and requested delivery. The delivery date was set for December 8th. On...

Read all 4924 reviews

Best Buy and Lowes Products and Services

Most reviewed product and services
  • Best Buy Customer Care (293 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)
  • Lowes Customer Care (481 reviews)
  • Lowes Delivery Service (338 reviews)
  • Lowes Manager (297 reviews)