PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Living Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Living Direct

Best Buy and Living Direct Overview

Total reviews 3595 38
Company responses 0 0
Issues resolved 23 0

Best Buy and Living Direct Consumer Ratings

Rank
318 out of 1810 in Appliances and Electronics category
332 out of 1810 in Appliances and Electronics category
Customer service
275 in category
205 in category
Product or Service Quality
196 in category
172 in category
Exchange, Refund and Cancellation Policy
186 in category
260 in category
Price Affordability
275 in category
337 in category

Best Buy and Living Direct Rating Details

Customer service
1.3 (1002 reviews)
1.5 (17 reviews)
Reviewer's quote

I am demanding response for the terrible service, and customer service given by the manager. More details; On September 20,2020 I received a call, then later went to the store to follow up. They then informed me the repair centre had found "water damage" and even claimed they had been sent pictures...

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...Worst customer service, unorganized, unprofessional and just down right rude. I will never buy from them again i will continue to warn anyone who tries. ..

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Product or Service Quality
1.8 (828 reviews)
1.9 (14 reviews)
Reviewer's quote

...I also was told that I would get the option of returning the washer and dryer, upgrading the products at you all's expense (the option that I liked and deserved) or waiting for the product. She said that I would receive a call, but I never did. I still didn't know anything about my washer...

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...I have sent in a service request to have it repaired. I have not received a phone call or email back. It is in the middle of the summer and this unit is 2 weeks old...

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Exchange, Refund and Cancellation Policy
1.5 (767 reviews)
1.3 (12 reviews)
Reviewer's quote

...date Invoice no (00638482) and then he asks me to pay insurance amount and I did pay 5000 INR to the same number (7235980211- MY Mantra) and he said it is refundable once it's delivered. And after that, he provided me the tracking ID of (GE9123306IN) on the website link of (www....

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I would caution any one from purchasing any product from Living Direct as they do no honor their price match policy. it really is false advertising. As I tried to negotiate for a portion of the savings, the company was unwilling to accommodate an equitable arrangement and now I will be paying a 15%...

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Price Affordability
2.4 (733 reviews)
2.1 (15 reviews)
Reviewer's quote

...It was normally $599 and it was priced at $179. This wasn't a clearance sale. The price was just drastically reduced...

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I called Living Direct, and in very short order, I received a 13% damage discount of my purchase price. The operator with whom I spoke was very courteous and dealt with my issue very quickly, never challenging me and giving me no hassles. I am very pleased and impressed and will likely order from...

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Best Buy and Living Direct Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
No votes
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Bad customer service
  • Will not return my money for an item that was not what i ordered
  • False advertising

Best Buy and Living Direct Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

I received delivery this morning of an EdgeStar Wine Refrigerator, purchased from Living Direct, and it had a large...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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4.8

Ordered an EdgeStar Extreme Cool 14,000 BTU Dual Hose Portable Air Conditioner & Heater (AP14001HS) from...

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Best Buy and Living Direct Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

Living direct sent me a broken ice maker, charged my credit card twice for insurance, RUDE RUDE RUDE CUSTOMER SERVICE,...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

I bought a used Edgestar washer/dryer combo, it does a great job washing, but does not dry doesn't even heat up! I...

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Best Buy and Living Direct Latest Reviews

Recent published reviews
1.9

Location where incidents took place;
On September 21,2020
Best Buy Leaside
147 Laird Dr.
Toronto, ON M4G4K1
(647) 777-3196
Hel...

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No votes

I have code p1 on my pac1402 kold front mobile airconditioner,also it does not biow cold air. So far idid the...

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1.5

First of all, I ordered my washer and dryer on July 15, 2020. I received my dryer on August 1, 2020. My dryer was damage...

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1.7

My IB250SS is not making ice. It is cold but not delivering the water to the ice component. It is only 2 weeks old. I...

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Best Buy and Living Direct Products and Services

Most reviewed product and services
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (223 reviews)
  • Best Buy Shipping Service (100 reviews)
  • Living Direct Customer Care (4 reviews)
  • Living Direct Shipping Service (1 review)