PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Living Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Living Direct

Best Buy and Living Direct Overview

Total reviews
3257
35
Company responses
0
0
Issues resolved
22
0

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3257 reviews. It is 3222 reviews more than Living Direct received since Mar 24, 2009.

Best Buy and Living Direct Consumer Ratings

Rank
271 out of 2896 in Appliances and Electronics category
281 out of 2896 in Appliances and Electronics category
Customer service
250 in category
180 in category
Product or Service Quality
157 in category
128 in category
Exchange, Refund and Cancellation Policy
163 in category
219 in category

According to consumer ratings and reviews, Best Buy ranks 10 points higher in the Appliances and Electronics category than Living Direct. People gave Best Buy 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 393 points higher than the worst rated brand in this category. At the same time, Living Direct was rated 1.5 stars for Customer service criterion in this category and it is 463 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Living Direct has a higher rating than Best Buy. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Best Buy 1.5 stars and it is 75% greater than other in category. Living Direct however was rated 1.3 stars and it is 66% greater than other in category.

Best Buy and Living Direct Rating Details

Customer service
1.3 (823 reviews)
1.5 (16 reviews)
Reviewer's quote

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455

...Worst customer service, unorganized, unprofessional and just down right rude. I will never buy from them again i will continue to warn anyone who tries. ..

Kyeisha
Product or Service Quality
1.8 (689 reviews)
2 (13 reviews)
Reviewer's quote

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H

The price to return this order to your company costs me more than the product itself. When I originally ordered this item it mentions nothing about hiring an electrician to install the dishwasher. When I open the box there was a scratch on the front door panel and then water spilled out from the...

PissedConsumer1031928
Exchange, Refund and Cancellation Policy
1.5 (622 reviews)
1.3 (12 reviews)
Reviewer's quote

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...

PissedConsumer1723730

I would caution any one from purchasing any product from Living Direct as they do no honor their price match policy. it really is false advertising. As I tried to negotiate for a portion of the savings, the company was unwilling to accommodate an equitable arrangement and now I will be paying a 15%...

PissedConsumer1018854

Best Buy and Living Direct Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
No votes
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Bad customer service
  • Will not return my money for an item that was not what i ordered
  • False advertising

Best Buy and Living Direct Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

I received delivery this morning of an EdgeStar Wine Refrigerator, purchased from Living Direct, and it had a large...

Best Buy and Living Direct Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

Living direct sent me a broken ice maker, charged my credit card twice for insurance, RUDE RUDE RUDE CUSTOMER SERVICE,...

Best Buy and Living Direct Latest Reviews

Recent published reviews
1.9

I ordered an iPad from best buy which was delivered by ups, however I have not received it. The bldg denies receiving it...

Read all 3257 reviews

Have spent hours on phone with Living Direct, Electrolux, and New Leaf regarding an a/c unit that stopped working with...

Read all 35 reviews

Best Buy and Living Direct Products and Services

Most reviewed product and services
  • Best Buy Customer Care (293 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)
  • Living Direct Customer Care (4 reviews)
  • Living Direct Shipping Service (1 review)