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Best Buy
Living Direct

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Best Buy

Best Buy

1.8
  • 21 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3223 TOTAL REVIEWS
Rank
265 out of 2885
in Appliances and Electronics category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    41
  • SUCCESSFUL
    37%
  • AVG CALL DURATION
    03:16
  • ISSUES RESOLVED
    8%
Top Products and Services
2.1
286 reviews
1.8
216 reviews
2.3
88 reviews
Living Direct

Living Direct

1.8
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 35 TOTAL REVIEWS
Rank
272 out of 2885
in Appliances and Electronics category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2.4
4 reviews
1
1 reviews

How would you compare Best Buy vs Living Direct?

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Anonymous
#1538003

I bought a combo heating/a/c unit from LivingDirect, and I have bought TV, computers, and tablets from Best Buy. I can tell you that, although I have had some frustrations with Geek Squad newbies, I almost always have satisfaction with Best Buy purchases, and that is possibly because I can deal with them locally and face-to-face.

I gather that LivingDirect is transitioning through a merger or some kind of business upheaval, including computer system changes, and they all seem to be in a state of uncertain chaos. If their extended warranties are being farmed out to another company, they should let their affected customers know.

Be wary of them. There may be "better deals" online, but from now on, at least for major purchases, I will buy online only if there is a local brick-and-mortar I can deal with if necessary.

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