Best Buy vs Light In The Box

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Best Buy

Appliances and Electronics
  • 10 ISSUES RESOLVED
  • 2517 TOTAL REVIEWS
  • $790K CLAIMED LOSSES
  • $794 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Convenient location 10
  • Wide variety of products 7
  • I stopped shopping at best buy 6
  • Competitive prices 5
  • Nice staff 5

Customers don't like

  • Poor customer service75
  • Slow to assist23
  • Customer service22
  • Bait-and-switch tactics17
  • Not enough stock9

Products by Best Buy

No items

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Light In The Box

Auctions and Internet Stores
Has verified representatives
  • 10 ISSUES RESOLVED
  • 286 COMPANY RESPONSES
  • 1697 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
2.1
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Wide selection 23
  • Price 21
  • Good deals 12
  • Website 8
  • Offers 5

Customers don't like

  • No way to contact a human42
  • Horrible customer service40
  • Delivery38
  • Poor service31
  • Poor item quality10

Products by Light In The Box

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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