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Best Buy

Appliances and Electronics
  • 12 ISSUES RESOLVED
  • 2583 TOTAL REVIEWS
  • $880K CLAIMED LOSSES
  • $876 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 9
  • I stopped shopping at best buy 6
  • Wide variety of products 6
  • Competitive prices 5
  • Nice staff 5

Customers don't like

  • Poor customer service68
  • Customer service24
  • Slow to assist24
  • Bait-and-switch tactics15
  • Long wait9
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Keurig

Appliances and Electronics
  • 2 ISSUES RESOLVED
  • 237 TOTAL REVIEWS
  • $12.9K CLAIMED LOSSES
  • $186 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenience of 1 cup of coffee at a time 5
  • Convenience of single brew 4
  • Coffee 3
  • Professional cs 2
  • Sometimes makes good coffee 2

Customers don't like

  • Indifference to client needs7
  • Failure to act6
  • Cannot send a complaint to their website5
  • Defects in unit5
  • Redundant defects4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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