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Best Buy

Appliances and Electronics
  • 14 ISSUES RESOLVED
  • 2763 TOTAL REVIEWS
  • $920K CLAIMED LOSSES
  • $853 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 11
  • Wide variety of products 8
  • Competitive prices 7
  • I stopped shopping at best buy 6
  • Cant answer 6

Customers don't like

  • Poor customer service33
  • Bait-and-switch tactics13
  • Slow to assist11
  • Post purchase care4
  • Not enough stock4
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Keurig

Appliances and Electronics
  • 2 ISSUES RESOLVED
  • 271 TOTAL REVIEWS
  • $14K CLAIMED LOSSES
  • $187 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenience of 1 cup of coffee at a time 7
  • Convenience of single brew 5
  • Old keurig machine 4
  • Coffee 4
  • Quality of products 3

Customers don't like

  • K-cup security bs3
  • Indifference to client needs3
  • Failure to act3
  • Redundant defects2
  • Redundant defcects indefference to clients2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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