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Jcpenney

2.2
?

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  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1547 TOTAL REVIEWS
Rank
47 out of 460
in Supermarkets and Malls category
Rating Details
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    82
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    03:01
  • ISSUES RESOLVED
    19%
Top Products and Services
2.9
134 reviews
2.2
80 reviews
2.6
72 reviews

Best Buy

1.9
?

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  • 18 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3062 TOTAL REVIEWS
Rank
214 out of 2563
in Appliances and Electronics category
Rating Details
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    16
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    03:08
  • ISSUES RESOLVED
    50%
Top Products and Services
2.2
212 reviews
1.7
205 reviews
1.7
71 reviews

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Anonymous
#1384655

P.S. To my last comment.

I was told that I should load the non-working refrigerator with gallons of water, top and bottom, to weigh it down and then it should start up.

This is JC Penny's service! WTF???????????

Anonymous
#1384653

I keep reading comments about managers for JC Penny. HOW ON EARTH did you get hold of a manager?

I went through 7 customer service reps before I was put through to what they call "The Escalation Department."

Finally, a crew was sent to pick up the refrigerator that never did work, (lost lots of food! My old one was on its last legs, but it was running.)

And now the wait for a refund will be the next nightmare to assault my experience with this company. I get to have my accounts accrue interest because of their poor service.

NEVER again will I shop at this company. It's no surprise at all to me that they are going down.

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