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Jcpenney

2.2
?

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  • 10 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1586 TOTAL REVIEWS
Rank
49 out of 521
in Supermarkets and Malls category
Rating Details
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    88
  • SUCCESSFUL
    82%
  • AVG CALL DURATION
    03:05
  • ISSUES RESOLVED
    17%
Top Products and Services
2.8
169 reviews
2.2
109 reviews
2.8
78 reviews

Best Buy

1.9
?

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  • 18 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3111 TOTAL REVIEWS
Rank
211 out of 2663
in Appliances and Electronics category
Rating Details
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    17
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    03:16
  • ISSUES RESOLVED
    50%
Top Products and Services
2.1
263 reviews
1.8
213 reviews
2.3
83 reviews

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Anonymous
#1384655

P.S. To my last comment.

I was told that I should load the non-working refrigerator with gallons of water, top and bottom, to weigh it down and then it should start up.

This is JC Penny's service! WTF???????????

Anonymous
#1384653

I keep reading comments about managers for JC Penny. HOW ON EARTH did you get hold of a manager?

I went through 7 customer service reps before I was put through to what they call "The Escalation Department."

Finally, a crew was sent to pick up the refrigerator that never did work, (lost lots of food! My old one was on its last legs, but it was running.)

And now the wait for a refund will be the next nightmare to assault my experience with this company. I get to have my accounts accrue interest because of their poor service.

NEVER again will I shop at this company. It's no surprise at all to me that they are going down.

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