Start a new comparison
Best Buy
Jcpenney

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Best Buy

Best Buy

1.8
  • 21 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3227 TOTAL REVIEWS
Rank
265 out of 2888
in Appliances and Electronics category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Staff
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    43
  • SUCCESSFUL
    35%
  • AVG CALL DURATION
    03:16
  • ISSUES RESOLVED
    8%
Top Products and Services
2.1
286 reviews
1.8
216 reviews
2.3
88 reviews
Jcpenney

Jcpenney

2.2
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1649 TOTAL REVIEWS
Rank
52 out of 612
in Supermarkets and Malls category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Staff
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    111
  • SUCCESSFUL
    65%
  • AVG CALL DURATION
    03:05
  • ISSUES RESOLVED
    17%
Top Products and Services
2.8
175 reviews
2.3
113 reviews
2.8
78 reviews

How would you compare Best Buy vs Jcpenney?

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1384655

P.S. To my last comment.

I was told that I should load the non-working refrigerator with gallons of water, top and bottom, to weigh it down and then it should start up.

This is JC Penny's service! WTF???????????

Anonymous
#1384653

I keep reading comments about managers for JC Penny. HOW ON EARTH did you get hold of a manager?

I went through 7 customer service reps before I was put through to what they call "The Escalation Department."

Finally, a crew was sent to pick up the refrigerator that never did work, (lost lots of food! My old one was on its last legs, but it was running.)

And now the wait for a refund will be the next nightmare to assault my experience with this company. I get to have my accounts accrue interest because of their poor service.

NEVER again will I shop at this company. It's no surprise at all to me that they are going down.

Top Rated Best Buy Reviews

Show more

Top Rated Jcpenney Reviews

Show more