PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Jcpenney

Best Buy and Jcpenney Overview

Total reviews 3602 1845
Company responses 0 0
Issues resolved 23 12

Best Buy and Jcpenney Consumer Ratings

Rank
323 out of 1814 in Appliances and Electronics category
65 out of 334 in Supermarkets and Malls category
Customer service
267 in category
65 in category
Product or Service Quality
192 in category
58 in category
Exchange, Refund and Cancellation Policy
184 in category
51 in category
Price Affordability
279 in category
54 in category

Best Buy and Jcpenney Rating Details

Customer service
1.3 (1003 reviews)
1.5 (518 reviews)
Reviewer's quote

I am demanding response for the terrible service, and customer service given by the manager. More details; On September 20,2020 I received a call, then later went to the store to follow up. They then informed me the repair centre had found "water damage" and even claimed they had been sent pictures...

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Called customer service office was closed. Hours of operation showed it should have been open..

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Product or Service Quality
1.8 (829 reviews)
2.1 (417 reviews)
Reviewer's quote

...I also was told that I would get the option of returning the washer and dryer, upgrading the products at you all's expense (the option that I liked and deserved) or waiting for the product. She said that I would receive a call, but I never did. I still didn't know anything about my washer...

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...Quality of what I did receive was very poor. Will not shop there ever again. I requested the credit be put on my account because I live far away from the store, am elderly and walk with a cane...

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Exchange, Refund and Cancellation Policy
1.5 (769 reviews)
2.1 (413 reviews)
Reviewer's quote

...date Invoice no (00638482) and then he asks me to pay insurance amount and I did pay 5000 INR to the same number (7235980211- MY Mantra) and he said it is refundable once it's delivered. And after that, he provided me the tracking ID of (GE9123306IN) on the website link of (www....

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******************************************** Hello Nancy, Thank you for reaching out! I am sorry to hear that you are upset with our rewards policy and would be glad to explain. This has been standard procedure since we started our rewards program and I am sorry to say there are no exception to the...

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Price Affordability
2.4 (734 reviews)
2.8 (393 reviews)
Reviewer's quote

...It was normally $599 and it was priced at $179. This wasn't a clearance sale. The price was just drastically reduced...

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...and I’m waiting to receive the order only to get an email that my order was canceled when I called customer service I was told that the items were priced wrong. This is unacceptable the price should be honored. This means the price was falsified only to get me to look for additional items to purchase because that’s...

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Best Buy and Jcpenney Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Product
  • I dont see any right now
  • Coupons
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Rude employees
  • Way this situation was handled

Best Buy and Jcpenney Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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Best Buy and Jcpenney Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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Best Buy and Jcpenney Latest Reviews

Recent published reviews
No votes

Really? Did a seventh grader come up with this term. It's vulgar and disrespectful to the customer.

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1.2

Texarkana Arkansas store supervisor Christy Falsely Accusing Like you scared of this employee shame on you enlighten...

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No votes

I bought a computer. Paid for extended warranty, and now best buy has no record of this. However, i have a bank...

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1.2

Called customer service office was closed. Hours of operation showed it should have been open.

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Best Buy and Jcpenney Products and Services

Most reviewed product and services
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (223 reviews)
  • Best Buy Shipping Service (100 reviews)
  • Jcpenney Customer Care (193 reviews)
  • Jcpenney Shipping Service (127 reviews)
  • Jcpenney Credit Card (81 reviews)