PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy

Best Buy and Jcpenney Overview

Total reviews
Company responses
Issues resolved

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3253 reviews. It is 1588 reviews more than Jcpenney received since Jun 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Best Buy customer support team and Jcpenney customer service.

Best Buy and Jcpenney Consumer Ratings

271 out of 2894 in Appliances and Electronics category
54 out of 614 in Supermarkets and Malls category
Customer service
249 in category
63 in category
Product or Service Quality
159 in category
42 in category
Exchange, Refund and Cancellation Policy
162 in category
36 in category

Best Buy and Jcpenney Rating Details

Customer service
1.3 (821 reviews)
1.5 (447 reviews)
Reviewer's quote

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...


...So you mean to tell me customer are not allowed to try on the rings to see how it look and sales man can put the security tag back on the ring . Not only that it was as if he was saying I might steal the ring. Why have the rings with a security tag if the customers cannot try on the ring (s)...

Be a
Product or Service Quality
1.8 (687 reviews)
2.2 (352 reviews)
Reviewer's quote

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H

You-all are sending me a card that l never received.

Exchange, Refund and Cancellation Policy
1.5 (621 reviews)
2.2 (354 reviews)
Reviewer's quote

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...


When I went to the store to exchange the jeans that did not fit, I was told that I could not have an even exchange. I had to return the ones I bought online and wait for the money to be refunded to my bank account before I could buy the new ones. (Or, of course, just buy the other pants and wait...


Best Buy and Jcpenney Pros and Cons

  • Convenient location
  • Wide variety of products
  • Price
  • Product
  • Coupons
  • Staff
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Rude employees
  • Way this situation was handled

Best Buy and Jcpenney Most Positive Reviews

Top rated reviews

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...


I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

Best Buy and Jcpenney Most Critical Reviews

Lowest rated reviews

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...


Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

Best Buy and Jcpenney Latest Reviews

Recent published reviews

Best Buy. Late delivery of purchase after assuring me my order would be delivered early!
HORRIBLE customer service. IF yo...

Read all 3253 reviews

I purchased a jacket (Order #: 2019333611548642) for my 4 year old granddaughter for Christmas on November 29, 2019. I c...

Read all 1665 reviews

Best Buy and Jcpenney Products and Services

Most reviewed product and services
  • Best Buy Customer Care (292 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)
  • Jcpenney Customer Care (178 reviews)
  • Jcpenney Shipping Service (115 reviews)
  • Jcpenney Manager (80 reviews)