PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
1.8
Jcpenney
2.2
Best Buy
Jcpenney

Best Buy and Jcpenney Overview

Total reviews 3750 1902
Company responses 0 0
Issues resolved 24 12

Best Buy and Jcpenney Consumer Ratings

Rank
353 out of 1771 in Appliances and Electronics category
71 out of 332 in Supermarkets and Malls category
Customer service
291 in category
63 in category
Product or Service Quality
208 in category
58 in category
Exchange, Refund and Cancellation Policy
190 in category
51 in category
Price Affordability
285 in category
52 in category

Best Buy and Jcpenney Rating Details

Customer service
1.3 (1082 reviews)
1.5 (539 reviews)
Reviewer's quote

...Customer service is non-existent after they get your money..

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I usually do not complain to customer service about issues, but I am appalled with the towels I received. Nearly every single one of them have threads coming loose from most corners and some are completely unusable due to the fact they will unravel almost immediately. I have provided pictures in...

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Product or Service Quality
1.8 (894 reviews)
2.1 (439 reviews)
Reviewer's quote

...Their customer service is very poor and the person I chatted with deceived me. Never again..

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Really bad customer service representative. She did not help me at all..

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Exchange, Refund and Cancellation Policy
1.5 (827 reviews)
2.1 (432 reviews)
Reviewer's quote

Best Buy was no help in a refund or reshipping my item. They want me to basically go through law enforcement and the shipping company. I be gone to the company and have a letter verifying it was not delivered...

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...Then made me pay for the item that I wanted to exchange. I've never been so pissed at a company before in my life. The policy makes no sense and is unacceptable in this situation...

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Price Affordability
2.4 (793 reviews)
2.8 (412 reviews)
Reviewer's quote

...Tried again, probably Cyber Monday, the price went up $50, but again I tried to order. Website said unavailable. Chat line was useless...

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... to,treated unfairly and told to "shut up" by a manger all for kindly asking a question on a proce for a piece of jewelry! If they dont want people asking the price they should display them on the item! Not one piece of jewelry was marked with a price that was visible! Big problem!....

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Best Buy and Jcpenney Pros and Cons

Pros
  • Convenient location
  • Price
  • Wide variety of products
  • Product
  • I have done business with jcpenney for decades
  • I dont see any right now
Cons
  • Poor customer service
  • Terrible delivery
  • Slow to assist
  • Customer service
  • Rude employees
  • Way this situation was handled

Best Buy and Jcpenney Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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Best Buy and Jcpenney Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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Best Buy and Jcpenney Latest Reviews

Recent published reviews
No votes

I reached out to Best Buy about the Hover-1 Alpha they sell. Best Buy didnt respond back at all. Dealt with Hover-1...

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No votes

I'm gonna pray this store shuts the *** down and all my witchcraft and cults will make it happen its greater than all...

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1

Best Buy was no help in a refund or reshipping my item. They want me to basically go through law enforcement and the...

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No votes

It was supposed to be at the store on the 12th of January

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Best Buy and Jcpenney Products and Services

Most reviewed product and services
  • Best Buy Manager (225 reviews)
  • Best Buy Shipping Service (102 reviews)
  • Best Buy Installation (78 reviews)
  • Jcpenney Shipping Service (129 reviews)
  • Jcpenney Credit Card (82 reviews)
  • Jcpenney Manager (79 reviews)