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Best Buy

1.9
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  • 19 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3141 TOTAL REVIEWS
Rank
213 out of 2854
in Appliances and Electronics category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    22
  • SUCCESSFUL
    68%
  • AVG CALL DURATION
    03:16
  • ISSUES RESOLVED
    25%
Top Products and Services
2.1
273 reviews
1.8
215 reviews
2.3
85 reviews

Jcpenney

2.2
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  • 10 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1615 TOTAL REVIEWS
Rank
53 out of 604
in Supermarkets and Malls category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    93
  • SUCCESSFUL
    77%
  • AVG CALL DURATION
    03:05
  • ISSUES RESOLVED
    16%
Top Products and Services
2.8
174 reviews
2.2
109 reviews
2.8
78 reviews

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Anonymous
#1384655

P.S. To my last comment.

I was told that I should load the non-working refrigerator with gallons of water, top and bottom, to weigh it down and then it should start up.

This is JC Penny's service! WTF???????????

Anonymous
#1384653

I keep reading comments about managers for JC Penny. HOW ON EARTH did you get hold of a manager?

I went through 7 customer service reps before I was put through to what they call "The Escalation Department."

Finally, a crew was sent to pick up the refrigerator that never did work, (lost lots of food! My old one was on its last legs, but it was running.)

And now the wait for a refund will be the next nightmare to assault my experience with this company. I get to have my accounts accrue interest because of their poor service.

NEVER again will I shop at this company. It's no surprise at all to me that they are going down.

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