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Best Buy

Appliances and Electronics
  • 14 ISSUES RESOLVED
  • 2822 TOTAL REVIEWS
  • $940K CLAIMED LOSSES
  • $861 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Convenient location 11
  • Wide variety of products 8
  • I stopped shopping at best buy 7
  • Competitive prices 7
  • Cant answer 6

Customers don't like

  • Poor customer service32
  • Terrible delivery17
  • Bait-and-switch tactics13
  • Slow to assist11
  • Awful return policy11
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Jcpenney

Supermarkets and Malls
  • 6 ISSUES RESOLVED
  • 1326 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $4.1K AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Product 13
  • Coupons 5
  • Staff 4
  • Sizes available 4
  • Customer service 4

Customers don't like

  • Customer service10
  • Rude employees9
  • Treatment5
  • False promises4
  • Worst customer service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1384655

P.S.To my last comment.

I was told that I should load the non-working refrigerator with gallons of water, top and bottom, to weigh it down and then it should start up.

This is JC Penny's service!WTF???????????

Anonymous
#1384653

I keep reading comments about managers for JC Penny.HOW ON EARTH did you get hold of a manager?

I went through 7 customer service reps before I was put through to what they call "The Escalation Department."

Finally, a crew was sent to pick up the refrigerator that never did work, (lost lots of food! My old one was on its last legs, but it was running.)

And now the wait for a refund will be the next nightmare to assault my experience with this company. I get to have my accounts accrue interest because of their poor service.

NEVER again will I shop at this company.It's no surprise at all to me that they are going down.