PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Jcpenney

Best Buy and Jcpenney Overview

Total reviews
3274
1684
Company responses
0
0
Issues resolved
22
11

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3274 reviews. It is 1590 reviews more than Jcpenney received since Jun 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Best Buy customer support team and Jcpenney customer service.

Best Buy and Jcpenney Consumer Ratings

Rank
274 out of 2615 in Appliances and Electronics category
57 out of 482 in Supermarkets and Malls category
Customer service
254 in category
62 in category
Product or Service Quality
157 in category
44 in category
Exchange, Refund and Cancellation Policy
164 in category
37 in category

Best Buy and Jcpenney Rating Details

Customer service
1.3 (837 reviews)
1.5 (453 reviews)
Reviewer's quote

...CALLED LOWES CUSTOMER SERVICE MONTGOMERY, ALABAMA. HAS BEEN GIVEN THE RUN AROUND ON A NEW MOWER WITH A DEFEAT. THE ISSUES STILL-UNRESOLVED TO THIS DAY JANUARY 12,2020..

Betty F

...Horrible customer service an incompetent warehouse staff. How do you mix up two women's t-shirt and a men's jacket..

Jaylea
Product or Service Quality
1.8 (698 reviews)
2.1 (356 reviews)
Reviewer's quote

...Our service bays were always full. if they don,t have installers. They need to tell the purchaser before they invest on a Christmas present for there special other...

Teala

...Very bad customer service. Could have personally went to store and just bought the briefs. Very bad shopping experience!!..

PissedConsumer1728519
Exchange, Refund and Cancellation Policy
1.5 (636 reviews)
2.2 (358 reviews)
Reviewer's quote

...I went to exchange it an decided to upgrade to a more reliable brand costing more. The tv I returned was missing a leg that wasnt in the box in the first place I didnt need it because I hung it up. They wanted to charge me forty dollars for the missing leg...

Darren G

When I went to the store to exchange the jeans that did not fit, I was told that I could not have an even exchange. I had to return the ones I bought online and wait for the money to be refunded to my bank account before I could buy the new ones. (Or, of course, just buy the other pants and wait...

CR B

Best Buy and Jcpenney Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Product
  • Coupons
  • Staff
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Rude employees
  • Way this situation was handled

Best Buy and Jcpenney Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

Best Buy and Jcpenney Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

Best Buy and Jcpenney Latest Reviews

Recent published reviews
1

The tv I purchased stopped work less than a month after purchase. I went to exchange it an decided to upgrade to a more...

Read all 3274 reviews
2.8

Finally a person answered and asked me to call the number on the back of the card. I explained to her twice that it...

Read all 1684 reviews

Best Buy and Jcpenney Products and Services

Most reviewed product and services
  • Best Buy Customer Care (296 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (93 reviews)
  • Jcpenney Customer Care (183 reviews)
  • Jcpenney Shipping Service (120 reviews)
  • Jcpenney Manager (80 reviews)