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  • 17 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3004 TOTAL REVIEWS
Rank
212 out of 2499
in Appliances and Electronics category
Rating Details
Customer service
Product or Service Quality
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    13
  • SUCCESSFUL
    85%
  • AVG CALL DURATION
    02:25
  • ISSUES RESOLVED
    9%
Top Products and Services
1.9
199 reviews
2.1
177 reviews
1.6
68 reviews
  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1507 TOTAL REVIEWS
Rank
47 out of 445
in Supermarkets and Malls category
Rating Details
Customer service
Product or Service Quality
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    74
  • SUCCESSFUL
    81%
  • AVG CALL DURATION
    02:57
  • ISSUES RESOLVED
    7%
Top Products and Services
3.1
111 reviews
2.2
72 reviews
2.3
71 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Best Buy vs Jcpenney?

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Anonymous
#1384655

P.S. To my last comment.

I was told that I should load the non-working refrigerator with gallons of water, top and bottom, to weigh it down and then it should start up.

This is JC Penny's service! WTF???????????

Anonymous
#1384653

I keep reading comments about managers for JC Penny. HOW ON EARTH did you get hold of a manager?

I went through 7 customer service reps before I was put through to what they call "The Escalation Department."

Finally, a crew was sent to pick up the refrigerator that never did work, (lost lots of food! My old one was on its last legs, but it was running.)

And now the wait for a refund will be the next nightmare to assault my experience with this company. I get to have my accounts accrue interest because of their poor service.

NEVER again will I shop at this company. It's no surprise at all to me that they are going down.

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