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Best Buy

Appliances and Electronics
  • 12 ISSUES RESOLVED
  • 2582 TOTAL REVIEWS
  • $880K CLAIMED LOSSES
  • $876 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 9
  • Wide variety of products 7
  • I stopped shopping at best buy 6
  • Competitive prices 5
  • Nice staff 5

Customers don't like

  • Poor customer service75
  • Slow to assist24
  • Customer service23
  • Bait-and-switch tactics17
  • Not enough stock9
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Home Depot

Supermarkets and Malls
  • 9 ISSUES RESOLVED
  • 1578 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $3K AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Location of store 10
  • Product availability 6
  • Product selection 5
  • Friendly personnel 4
  • Service at the store 4

Customers don't like

  • Lack of customer service43
  • Unwilling to fix problem19
  • Customer service9
  • Waste of time7
  • Policy6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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