PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Home Depot

Best Buy and Home Depot Overview

Total reviews
3274
2530
Company responses
0
0
Issues resolved
22
28

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3274 reviews. It is 744 reviews more than Home Depot received since Jun 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Best Buy customer support team and Home Depot customer service.

Best Buy and Home Depot Consumer Ratings

Rank
274 out of 2615 in Appliances and Electronics category
59 out of 482 in Supermarkets and Malls category
Customer service
254 in category
63 in category
Product or Service Quality
158 in category
58 in category
Exchange, Refund and Cancellation Policy
164 in category
41 in category

Best Buy and Home Depot Rating Details

Customer service
1.3 (837 reviews)
1.5 (835 reviews)
Reviewer's quote

...CALLED LOWES CUSTOMER SERVICE MONTGOMERY, ALABAMA. HAS BEEN GIVEN THE RUN AROUND ON A NEW MOWER WITH A DEFEAT. THE ISSUES STILL-UNRESOLVED TO THIS DAY JANUARY 12,2020..

Betty F

...I called Home Depots customer service two days ago. They said to call their insurer. Now called the insurer and left a message...

givot
Product or Service Quality
1.8 (698 reviews)
2 (662 reviews)
Reviewer's quote

...Our service bays were always full. if they don,t have installers. They need to tell the purchaser before they invest on a Christmas present for there special other...

Teala

...One time they were a complete no show and twice they had to cancel cuz they either didnt have my product or didnt have someone to install. Its been a complete Clusterf$ck sh!tshow. I would have returned it by now but I bought with gift cards and dont want to ever shop there again with store credit..

Joe H
Exchange, Refund and Cancellation Policy
1.5 (636 reviews)
2.1 (647 reviews)
Reviewer's quote

...I went to exchange it an decided to upgrade to a more reliable brand costing more. The tv I returned was missing a leg that wasnt in the box in the first place I didnt need it because I hung it up. They wanted to charge me forty dollars for the missing leg...

Darren G

...The problem is that Home Depot did not inform me of this policy prior to my paying for the dryer and installation (to have them install it they required that I purchase $50 in parts from them). I called to complain and was told that I could pay for someone else to come out and install it. No thanks...

Kelly J

Best Buy and Home Depot Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Location of store
  • Location
  • Service at the store
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem

Best Buy and Home Depot Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Best Buy and Home Depot Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Best Buy and Home Depot Latest Reviews

Recent published reviews
1

The tv I purchased stopped work less than a month after purchase. I went to exchange it an decided to upgrade to a more...

Read all 3274 reviews
1

Have tried to get my paint rebate since Labor Day. Literally get a different excuse every time I call.

Read all 2530 reviews

Best Buy and Home Depot Products and Services

Most reviewed product and services
  • Best Buy Customer Care (296 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (93 reviews)
  • Home Depot Customer Care (212 reviews)
  • Home Depot Delivery Service (157 reviews)
  • Home Depot Installation (147 reviews)