PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Home Depot

Best Buy and Home Depot Overview

Total reviews
3253
2476
Company responses
0
0
Issues resolved
22
27

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3253 reviews. It is 777 reviews more than Home Depot received since Jun 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Best Buy customer support team and Home Depot customer service.

Best Buy and Home Depot Consumer Ratings

Rank
272 out of 2894 in Appliances and Electronics category
59 out of 614 in Supermarkets and Malls category
Customer service
249 in category
61 in category
Product or Service Quality
159 in category
49 in category
Exchange, Refund and Cancellation Policy
162 in category
39 in category

Best Buy and Home Depot Rating Details

Customer service
1.3 (821 reviews)
1.5 (803 reviews)
Reviewer's quote

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455

...Deceiving tactics to cover the merchandise with black plastic, so the customer would not be able to see the prices until the Black Friday sale. BS..

Rene C
Product or Service Quality
1.8 (687 reviews)
2 (631 reviews)
Reviewer's quote

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H

Home Depot rebatesDid everything just as specified Dotted all T’s and crossed all I’sOver Several months I would receive an email that they have received my rebate request and would respond in 24-48 hours they never responded, called and got someone who sounded like they were in India ??1st time...

John P
Exchange, Refund and Cancellation Policy
1.5 (621 reviews)
2.1 (620 reviews)
Reviewer's quote

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...

PissedConsumer1723730

8 Nov. 1019 - Instore purchase of washer and refrigerator. Delivery scheduled for 14 Nov. Washer was delivered but refrigerator remained on truck. Drivers refused to drive up my inclined driveway; refused help to move refrigerator on a hand truck. Next delivery was announced after calls to store...

Roger S

Best Buy and Home Depot Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Location of store
  • Location
  • Service at the store
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem

Best Buy and Home Depot Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Best Buy and Home Depot Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Best Buy and Home Depot Latest Reviews

Recent published reviews
1.8

Best Buy. Late delivery of purchase after assuring me my order would be delivered early!
HORRIBLE customer service. IF yo...

Read all 3253 reviews

No way to reach Customer Service to submit a complaint online so, after spending a half hour trying I will post it here...

Read all 2476 reviews

Best Buy and Home Depot Products and Services

Most reviewed product and services
  • Best Buy Customer Care (292 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)
  • Home Depot Customer Care (207 reviews)
  • Home Depot Delivery Service (154 reviews)
  • Home Depot Installation (146 reviews)