PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hhgregg and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hhgregg
Best Buy

Hhgregg and Best Buy Overview

Total reviews
1117
3457
Company responses
0
0
Issues resolved
3
22

Hhgregg and Best Buy Consumer Ratings

Rank
311 out of 1795 in Appliances and Electronics category
309 out of 1795 in Appliances and Electronics category
Customer service
281 in category
262 in category
Product or Service Quality
188 in category
180 in category
Website
241 in category
227 in category
Price Affordability
215 in category
253 in category

Hhgregg and Best Buy Rating Details

Customer service
1.3 (272 reviews)
1.3 (927 reviews)
Reviewer's quote

I called HHgreg customer service and they sent me out the paperwork to cancel and get a refund so i filled it out and sent it in and its been months and I'm still waiting for my refund. I've tried calling customer service but the phone numbers are either busy all the time or it hangs up after afew...

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Worst system on line to track order status, even worst calling Customer service, not trained and they leave you on hold for 30 minutes. Management to call Customer Service to experience the worst service ever..

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Product or Service Quality
1.8 (225 reviews)
1.8 (767 reviews)
Reviewer's quote

I went to the web site and filed a claim for a LG refrigerator (we bought last Jan with an extended warranty) I got a confirmation that a service person would be in 3 days, but they never showed up. I finally got a hold of the service person and he said he was wanting for the parts. That was 3...

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...To make things worse your company even closed while I was on hold! Not telling me anything just leaving me on hold a leaving for the day! Most horrible customer service I have ever experienced!!!!!..

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Website
2 (195 reviews)
2.1 (678 reviews)
Reviewer's quote

...They gave me a website and a phone no to get a shipping label and none of the auth no work the other no they give to follow up does not work. The helpdesk email does not work or no on replies. This is unacceptable..

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purchased a TV thru Best Buy website it stated that it would be available for pick up in an Hr well I have been waiting 24 hr and still no answer to my pick up i spoke to a rep which took me 2 hrs to speak with her, to tell me she does not have no info just that is being ready for pick up, I was...

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Price Affordability
2.6 (192 reviews)
2.4 (686 reviews)
Reviewer's quote

I ordered a refrigerator (widely available at the same price) online because they said they could deliver on a specific date when I was going to be home to wait for it. They confirmed the date. A week later, they emailed me to say they were going to deliver the next day (not the day they promised)...

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I purchased an Ipad then 10 days later it dropped $100 so I call them on that Friday for a price match and was told they cant do any price matching until the following Tuesday so I call back on that day and was told since the ipad is no longer at the discounted price they would not price match me....

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Hhgregg and Best Buy Pros and Cons

Pros
  • Nice salesman
  • Good product
  • Refrigerator
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Customer service
  • Do not care about problem
  • Warranty
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Hhgregg and Best Buy Most Positive Reviews

Top rated reviews
5

I complained for months about my service experience with my new refrigerator. I used regular and extended warranty...

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5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

My TV went out on the morning of Friday, November 25, 2016. I dropped it off for repairs and took that to mean I can...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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Hhgregg and Best Buy Most Critical Reviews

Lowest rated reviews
1

I got this Sharp TV 60" it has never worked since I got it when I called hhgregg this grunt was so rude and then told...

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1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

My experience purchasing a Toshiba dryer from HHGregg was pleasant until the installation crews arrived. After a...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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Hhgregg and Best Buy Latest Reviews

Recent published reviews
No votes

My tv needs hdmi part it fell back into the tv

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3

I called and was CB put on hold for almost two hours. I had other commitments and had to hang up.

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No votes

I need a costumer service about my warranty

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1

Purchased a e card to buy laptop and money was stolen

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Hhgregg and Best Buy Products and Services

Most reviewed product and services
  • Hhgregg Manager (110 reviews)
  • Hhgregg Warranty (101 reviews)
  • Hhgregg Delivery Service (79 reviews)
  • Best Buy Customer Care (307 reviews)
  • Best Buy Manager (221 reviews)
  • Best Buy Shipping Service (98 reviews)