PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hhgregg and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hhgregg
Best Buy

Hhgregg and Best Buy Overview

Total reviews
1113
3253
Company responses
0
0
Issues resolved
3
22

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3253 reviews. It is 2140 reviews more than Hhgregg received since Feb 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Best Buy customer support team than with Hhgregg customer service.

Hhgregg and Best Buy Consumer Ratings

Rank
275 out of 2894 in Appliances and Electronics category
272 out of 2894 in Appliances and Electronics category
Customer service
259 in category
249 in category
Product or Service Quality
168 in category
159 in category
Website
226 in category
205 in category

According to consumer ratings and reviews, Best Buy ranks 3 points higher in the Appliances and Electronics category than Hhgregg. People gave Hhgregg 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 387 points higher than the worst rated brand in this category. At the same time, Best Buy was rated 1.3 stars for Customer service criterion in this category and it is 397 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Best Buy has a higher rating than Best Buy. Regarding Website criterion, consumers gave Hhgregg 2 stars and it is 65% greater than other in category. Best Buy however was rated 2.1 stars and it is 68% greater than other in category.

Hhgregg and Best Buy Rating Details

Customer service
1.3 (271 reviews)
1.3 (821 reviews)
Reviewer's quote

No tienen a personal que hable español..Yo no hablo ingles

Cheyla

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455
Product or Service Quality
1.8 (225 reviews)
1.8 (687 reviews)
Reviewer's quote

I went to the web site and filed a claim for a LG refrigerator (we bought last Jan with an extended warranty) I got a confirmation that a service person would be in 3 days, but they never showed up. I finally got a hold of the service person and he said he was wanting for the parts. That was 3...

Art T

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H
Website
2 (195 reviews)
2.1 (606 reviews)
Reviewer's quote

...They gave me a website and a phone no to get a shipping label and none of the auth no work the other no they give to follow up does not work. The helpdesk email does not work or no on replies. This is unacceptable..

PissedConsumer1118071

I will spend every spare moment i have writing reviews on every website i can find explaining how the associates treat customers at this location. I have never felt so disrespected and absolutely humiliated when making a $700 purchase at a store and before this experience I only went to Best Buy...

Garold

Hhgregg and Best Buy Pros and Cons

Pros
  • Nice salesman
  • Good product
  • Refrigerator
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Customer service
  • Do not care about problem
  • Warranty
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Hhgregg and Best Buy Most Positive Reviews

Top rated reviews
5

I complained for months about my service experience with my new refrigerator. I used regular and extended warranty...

5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

Hhgregg and Best Buy Most Critical Reviews

Lowest rated reviews
1

I got this Sharp TV 60" it has never worked since I got it when I called hhgregg this grunt was so rude and then told...

1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

Hhgregg and Best Buy Latest Reviews

Recent published reviews
1

Bought a dishwasher and 5 year premium warranty. Have tried to get service on it. NO ONE answers. It is total BS that...

Read all 1113 reviews
1.8

Best Buy. Late delivery of purchase after assuring me my order would be delivered early!
HORRIBLE customer service. IF yo...

Read all 3253 reviews

Hhgregg and Best Buy Products and Services

Most reviewed product and services
  • Hhgregg Manager (110 reviews)
  • Hhgregg Warranty (100 reviews)
  • Hhgregg Delivery Service (79 reviews)
  • Best Buy Customer Care (292 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)