PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Hhgregg as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Hhgregg

Best Buy and Hhgregg Overview

Total reviews
3256
1113
Company responses
0
0
Issues resolved
22
3

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3256 reviews. It is 2143 reviews more than Hhgregg received since Feb 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Best Buy customer support team than with Hhgregg customer service.

Best Buy and Hhgregg Consumer Ratings

Rank
273 out of 2896 in Appliances and Electronics category
276 out of 2896 in Appliances and Electronics category
Customer service
249 in category
259 in category
Product or Service Quality
157 in category
166 in category
Exchange, Refund and Cancellation Policy
162 in category
161 in category

According to consumer ratings and reviews, Best Buy ranks 3 points higher in the Appliances and Electronics category than Hhgregg. People gave Best Buy 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 394 points higher than the worst rated brand in this category. At the same time, Hhgregg was rated 1.3 stars for Customer service criterion in this category and it is 384 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Hhgregg has a higher rating than Hhgregg. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Best Buy 1.5 stars and it is 75% greater than other in category. Hhgregg however was rated 1.5 stars and it is 75% greater than other in category.

Best Buy and Hhgregg Rating Details

Customer service
1.3 (822 reviews)
1.3 (271 reviews)
Reviewer's quote

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455

No tienen a personal que hable español..Yo no hablo ingles

Cheyla
Product or Service Quality
1.8 (688 reviews)
1.8 (225 reviews)
Reviewer's quote

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H

I went to the web site and filed a claim for a LG refrigerator (we bought last Jan with an extended warranty) I got a confirmation that a service person would be in 3 days, but they never showed up. I finally got a hold of the service person and he said he was wanting for the parts. That was 3...

Art T
Exchange, Refund and Cancellation Policy
1.5 (621 reviews)
1.5 (186 reviews)
Reviewer's quote

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...

PissedConsumer1723730

It just went black only sound no picture

Kenasia

Best Buy and Hhgregg Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Nice salesman
  • Good product
  • Refrigerator
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Do not care about problem
  • Warranty

Best Buy and Hhgregg Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

I complained for months about my service experience with my new refrigerator. I used regular and extended warranty...

Best Buy and Hhgregg Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

I got this Sharp TV 60" it has never worked since I got it when I called hhgregg this grunt was so rude and then told...

Best Buy and Hhgregg Latest Reviews

Recent published reviews

I purchased a 445 dollar iPhone watch online on 12/5/19. I have not received it and I keep getting the runaround. My cre...

Read all 3256 reviews
1

Bought a dishwasher and 5 year premium warranty. Have tried to get service on it. NO ONE answers. It is total BS that...

Read all 1113 reviews

Best Buy and Hhgregg Products and Services

Most reviewed product and services
  • Best Buy Customer Care (293 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)
  • Hhgregg Manager (110 reviews)
  • Hhgregg Warranty (100 reviews)
  • Hhgregg Delivery Service (79 reviews)