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Best Buy

Appliances and Electronics
  • 14 ISSUES RESOLVED
  • 2767 TOTAL REVIEWS
  • $920K CLAIMED LOSSES
  • $853 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 11
  • Wide variety of products 8
  • Competitive prices 7
  • I stopped shopping at best buy 6
  • Cant answer 6

Customers don't like

  • Poor customer service33
  • Bait-and-switch tactics13
  • Slow to assist11
  • Post purchase care4
  • Not enough stock4
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Geek Squad

Computers
  • 2 ISSUES RESOLVED
  • 460 TOTAL REVIEWS
  • $75.4K CLAIMED LOSSES
  • $480 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • No good 5
  • No means no 4
  • Wisdom 2
  • When we first joined 2
  • I like the geek squad 2

Customers don't like

  • Customer service13
  • I was lied to6
  • Geeksquad protection plan as they were not honest5
  • Geek squad maintenance5
  • I was scammed4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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