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Best Buy

Appliances and Electronics
  • 13 ISSUES RESOLVED
  • 2647 TOTAL REVIEWS
  • $890K CLAIMED LOSSES
  • $867 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 11
  • Wide variety of products 7
  • I stopped shopping at best buy 6
  • Competitive prices 5
  • Nice staff 5

Customers don't like

  • Poor customer service75
  • Customer service26
  • Slow to assist24
  • Bait-and-switch tactics17
  • Not enough stock9
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Geek Squad

Computers
  • 2 ISSUES RESOLVED
  • 430 TOTAL REVIEWS
  • $62.1K CLAIMED LOSSES
  • $425 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • No good 5
  • No means no 3
  • I like the geek squad 2
  • Wisdom 2
  • When we first joined 2

Customers don't like

  • Customer service16
  • Bad customer service10
  • I was lied to10
  • Not customer friendly9
  • Service time8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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