PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gamestop and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gamestop
Best Buy

Gamestop and Best Buy Overview

Total reviews 659 3635
Company responses 0 0
Issues resolved 4 24

Gamestop and Best Buy Consumer Ratings

Rank
92 out of 313 in Games and Movies category
338 out of 1837 in Appliances and Electronics category
Customer service
77 in category
288 in category
Website
79 in category
242 in category
Product or Service Quality
81 in category
203 in category
Diversity of Products or Services
66 in category
228 in category

Gamestop and Best Buy Rating Details

Customer service
1.4 (264 reviews)
1.3 (1018 reviews)
Reviewer's quote

Customer service told me I'd receive a refund in 14 days, never got it. Called back again in August, customer service told me that I would receive a gift card in the mail then hung up on me! It's October and I still have yet to receive my refund. My son loves GameStop but I will not be setting foot...

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I spoke to several reps and a customer service supervisor named Yolanda who was absolutely the worst. She has no customer service skills and hung up on me because she wanted me to verify my address once again to send me a gift card. I explained to her that at the time since her call was long and I...

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Website
1.8 (226 reviews)
2.1 (745 reviews)
Reviewer's quote

Why am I being blocked from the gamestop website?? If Im blocked I want a full refund of my current membership.

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...And after that, he provided me the tracking ID of (GE912****IN) on the website link of (www. continentialexlogs. com) and said this is DHL partner logistics company...

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Product or Service Quality
1.6 (198 reviews)
1.8 (844 reviews)
Reviewer's quote

...Waited week to get product. Set up product and product had defect and was missing parts of bundle. Took product back to store after looking online to see price of ps4 bundle package...

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...Amazon I could go on it takes less than one minute to order a product Best Buy about 10 to 20 minutes this is why I paid off my Best Buy credit card close the card and close my account and no I wouldnt recommend this company to any family member I just dont hit any of them that much..

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Diversity of Products or Services
2.1 (189 reviews)
2.3 (708 reviews)
Reviewer's quote

...Please contact Cloudflare to get their services fixed. There is no reason typing your website should be cause for blocking. Thanks Mr...

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...I did not get any delivery that day and had to cancel water installation services with the outside contractor. (Who had no idea what happened to the refrigerator. ) I was told by your phone rep that the delivery team said "a person at my phone number cancelled the delivery as not ready for it...

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Gamestop and Best Buy Pros and Cons

Pros
  • Very unhappy
  • Store location
  • Leaving the store to never return
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Customer service
  • Online customer service is terrible
  • Lack of company responsibilty
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Gamestop and Best Buy Most Positive Reviews

Top rated reviews
5

it was great the lady amber was great was helpful and I put my hand on her arm and thanked for her greatest

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5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

Maggie was polite, excellent and took care of my problem, promptly and courteously. Thank you!

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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Gamestop and Best Buy Most Critical Reviews

Lowest rated reviews
1

On October 13 2014, I placed an order for the PlayStation 3 500GB Limited Edition - Red and red controller. In the...

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1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

Prince William Parkway VA. Had 6 games for trade. Thief, Battlefield 4, Watchdogs, Need for Speed Rivals, Zumba, Dead...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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Gamestop and Best Buy Latest Reviews

Recent published reviews
1

I have not ordered nor received anything from you and have reported you to the FTC for fraudulently sending something...

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1

The washer is tearing my clothes and sheets.

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2.8

Purchased ps4 bundle package. Waited week to get product. Set up product and product had defect and was missing parts...

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No votes

Ordered Roomba vacuum, wrong docking station, does not match Roomba cleaning unit. Want to return for correct system....

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Gamestop and Best Buy Products and Services

Most reviewed product and services
  • Gamestop Shipping Service (27 reviews)
  • Gamestop Gift Card (19 reviews)
  • Gamestop Cashier (6 reviews)
  • Best Buy Manager (223 reviews)
  • Best Buy Shipping Service (100 reviews)
  • Best Buy Installation (77 reviews)