PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gamestop and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gamestop
1.8
Best Buy
1.9
Gamestop
Best Buy

Gamestop and Best Buy Overview

Total reviews 1062 4708
Company responses 0 0
Issues resolved 10 43

Gamestop and Best Buy Consumer Ratings

Rank
200 out of 1282 in Games and Movies category
538 out of 2839 in Appliances and Electronics category
Customer service
188 in category
534 in category
Website
193 in category
410 in category
Product or Service Quality
196 in category
435 in category
Diversity of Products or Services
160 in category
403 in category

Gamestop and Best Buy Rating Details

Customer service
1.4
(497 reviews)
1.4
(1552 reviews)
Reviewer's quote

...Horrible customer service and hopefully the guy I talked to will be fired because he SUCKS at his job..

Read full review

...On September 25 2023, I contacted and spoke with Customer Service representative Shawanda. I advised of running non stop and cold air blowing from the bottom front and back . She said the options were return or repair...

Read full review
Website
1.8
(442 reviews)
2
(1135 reviews)
Reviewer's quote

The website crashed many times when I was purchasing this item and it advertised same day pickup. GameStop needs to work on their website and customer service. Its 03/26/2023 and the bundle is $50 dollars less in price and customer support claims they cant give credits or a refund for the...

Read full review

I used the chat on the website to find out why and was told it was damaged in transit & returned. They said the order was cancelled, little did I know, they did not cancel my order and instead assigned a ship date 2 weeks away- without consulting me at all. And they will not tell me what exactly...

Read full review
Product or Service Quality
1.7
(423 reviews)
1.8
(1259 reviews)
Reviewer's quote

...How can this be? I paid the tax on a product I never received, but when refunded for the product they get to keep the tax? Is this legal? I'm baffled . I will shop no more at GameStop..

Read full review

...I was given a partial refund and unbeknownst to me that voided the warranty, extremely disappointing really hoping when I spend this much money a company would stand behind their product..

Read full review
Diversity of Products or Services
2.1
(403 reviews)
2.3
(1075 reviews)
Reviewer's quote

...Otherwise, you will have a difficult time trying to contact the Manufacturer of the product you purchased to have them further assist you with any damage products; to receive a refund..

Read full review

...Do not buy any products from Canadian Gadget..

Read full review

Gamestop and Best Buy Pros and Cons

Pros
  • Very unhappy
  • Store location
  • Leaving the store to never return
  • Convenient location
  • Selection
  • Price
Cons
  • Customer service
  • Customer care
  • Lack of company responsibilty
  • Poor customer service
  • Terrible delivery
  • Slow to assist

Gamestop and Best Buy Most Positive Reviews

Top rated reviews
5

Hello sir/ ma I'm hear to complain about my account that blocked from gamstop , can you help me out, thanks from peter.

Read full review
5

Just had a refrigerator delivered and installed. I had a awesome experience! They did a wonderful job!

Read full review
5

A bought a game and didnt get points

Read full review
5

I got the issue all squared away. Happy
I can now start paying my loan and not having any more issues. Once again thank...

Read full review

Gamestop and Best Buy Most Critical Reviews

Lowest rated reviews
1

GameStop sold my Pre-order game of DragonballZ xenoverse. They sold it while having the non pre-order game of DBZ...

Read full review
1

I have a major problem with Best Buy's sales associates. I will be going to the news outlets, media, Samsung distributo...

Read full review
1

Gamestop ripped my wife 300 dollars on a ps4.today at Sandford, fl gamestop. Call ed Corp.offices an they can't do...

Read full review
1

I bought something online and tried to exchange it in store and was denied. I bought it Jan 11 and took it back...

Read full review

Gamestop and Best Buy Latest Reviews

Recent published reviews
No votes

I need you to help me with my gift card I have the card number only and I need your help with that please

Read full review
No votes

I BOUGHT A TV DURING BLACK FRIDAY. I RETURNED THE ITEM AND FOR SOME REASON THE STORE CLERK COULD NOT SCAN THE ITEM. I...

Read full review
1

They provide a tracking number but never give packages to carriers. After waiting past due date, they tell you they...

Read full review
No votes

I would like to talk to someone about the way someone spoke to me on a chat, I was inquiring about my warranty. I...

Read full review