PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gamestop and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gamestop
Best Buy

Gamestop and Best Buy Overview

Total reviews
610
3552
Company responses
0
0
Issues resolved
4
23

Gamestop and Best Buy Consumer Ratings

Rank
97 out of 293 in Games and Movies category
312 out of 1792 in Appliances and Electronics category
Customer service
74 in category
275 in category
Website
78 in category
228 in category
Product or Service Quality
79 in category
189 in category
Diversity of Products or Services
67 in category
204 in category

Gamestop and Best Buy Rating Details

Customer service
1.4 (222 reviews)
1.3 (973 reviews)
Reviewer's quote

...No luck with getting a refund from their rude bored customer service lines in India..

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...the TV out I noticed that there was a crack in it I went to go try to return it but it was during the pandemic so they werent taking any returns I called customer service and they explain to me that I had protection on it so I was going to have somebody come in and take a look at the screen Then I was told that it got canceled because they dont cover...

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Website
1.8 (189 reviews)
2.1 (715 reviews)
Reviewer's quote

...Now they only want to issue store credit even tho their own website says full refund in the payment method if within 7 days which I am. They sell a defective product and don't even include proper accessories. Terrible..

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29 and it was about $29 on your website so when I arrived to the house I asked again how much it would be for the extra labor he said again $100 I then asked how much a hose normally cost he said $70 and labor $30 I told him I was aware he was dishonest and I walked away before I said anything I...

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Product or Service Quality
1.6 (162 reviews)
1.8 (808 reviews)
Reviewer's quote

...The recording said there was a 30 minute wait to talk to a customer service rep..

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On the 3rd day, a lady at the service desk answered and tried to help me, but said the geek squad was busy and didn’t have time to answer the phone. I have called for 3 more days with absolutely no answer from the geek squad or any other dept in the Carbondale, Illinois store!! This has left a...

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Diversity of Products or Services
2.1 (155 reviews)
2.3 (681 reviews)
Reviewer's quote

Order went to wrong address, have made several attempts to contact to get a refund for my products..

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...I purchased two Apple products on July 19, 2020 and today went to return the unopened merchandise. It appears I am one day from a refund to my original purchase method. I see where others were granted a "courtesy" in the reviews...

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Gamestop and Best Buy Pros and Cons

Pros
  • Very unhappy
  • Store location
  • Leaving the store to never return
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Customer service
  • Customer care
  • Online customer service is terrible
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Gamestop and Best Buy Most Positive Reviews

Top rated reviews
5

it was great the lady amber was great was helpful and I put my hand on her arm and thanked for her greatest

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5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

Maggie was polite, excellent and took care of my problem, promptly and courteously. Thank you!

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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Gamestop and Best Buy Most Critical Reviews

Lowest rated reviews
1

On October 13 2014, I placed an order for the PlayStation 3 500GB Limited Edition - Red and red controller. In the...

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1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

Prince William Parkway VA. Had 6 games for trade. Thief, Battlefield 4, Watchdogs, Need for Speed Rivals, Zumba, Dead...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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Gamestop and Best Buy Latest Reviews

Recent published reviews
4

I need help retrieving payment information for a transaction taking place about two years ago. I know the month was...

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3.8

I cracked my screen on my Series 3 Apple Watch that I’ve had for less then a year. I called for 2 days to get ahold of...

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1.7

they gave me a promised date upon checkout for an onkine order. It was pretty fast and I wasn't in a rush so I figured...

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No votes

It is a labyrinth maze *** This is not the first time a Best Buy rep has lied about the cost of their services. The...

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Gamestop and Best Buy Products and Services

Most reviewed product and services
  • Gamestop Customer Care (43 reviews)
  • Gamestop Shipping Service (22 reviews)
  • Gamestop Gift Card (18 reviews)
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (222 reviews)
  • Best Buy Shipping Service (99 reviews)