PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Gamestop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
1.9
Gamestop
1.8
Best Buy
Gamestop

Best Buy and Gamestop Overview

Total reviews 4709 1062
Company responses 0 0
Issues resolved 43 10

Best Buy and Gamestop Consumer Ratings

Rank
539 out of 2839 in Appliances and Electronics category
200 out of 1282 in Games and Movies category
Customer service
534 in category
189 in category
Product or Service Quality
435 in category
197 in category
Website
410 in category
194 in category
Value for money
387 in category
189 in category

Best Buy and Gamestop Rating Details

Customer service
1.4
(1552 reviews)
1.4
(497 reviews)
Reviewer's quote

...On September 25 2023, I contacted and spoke with Customer Service representative Shawanda. I advised of running non stop and cold air blowing from the bottom front and back . She said the options were return or repair...

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...Horrible customer service and hopefully the guy I talked to will be fired because he SUCKS at his job..

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Product or Service Quality
1.8
(1259 reviews)
1.7
(423 reviews)
Reviewer's quote

...I was given a partial refund and unbeknownst to me that voided the warranty, extremely disappointing really hoping when I spend this much money a company would stand behind their product..

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...How can this be? I paid the tax on a product I never received, but when refunded for the product they get to keep the tax? Is this legal? I'm baffled . I will shop no more at GameStop..

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Website
2
(1135 reviews)
1.8
(442 reviews)
Reviewer's quote

I used the chat on the website to find out why and was told it was damaged in transit & returned. They said the order was cancelled, little did I know, they did not cancel my order and instead assigned a ship date 2 weeks away- without consulting me at all. And they will not tell me what exactly...

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The website crashed many times when I was purchasing this item and it advertised same day pickup. GameStop needs to work on their website and customer service. Its 03/26/2023 and the bundle is $50 dollars less in price and customer support claims they cant give credits or a refund for the...

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Value for money
2.1
(1081 reviews)
1.9
(394 reviews)
Reviewer's quote

I want to go pay for my items and I was going to do the split payment so I can make payment plans and it took all my money is there any way that you can make it to where it's a payment plan for me..

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...We ended up spending more money that what I paid. Honestly I don't know how They are still in Business. Never again I would rather go through Amazon...

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Best Buy and Gamestop Pros and Cons

Pros
  • Convenient location
  • Selection
  • Price
  • Very unhappy
  • Store location
  • Leaving the store to never return
Cons
  • Poor customer service
  • Terrible delivery
  • Slow to assist
  • Customer service
  • Customer care
  • Lack of company responsibilty

Best Buy and Gamestop Most Positive Reviews

Top rated reviews
5

Had to make two separate orders for cables to set up distance teaching for my music students and both of them have been...

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5

Hello sir/ ma I'm hear to complain about my account that blocked from gamstop , can you help me out, thanks from peter.

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5

Compared to J C Penny, Best Buy was like a dream come true. Every aspect of my experience with them was great! They...

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5

A bought a game and didnt get points

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Best Buy and Gamestop Most Critical Reviews

Lowest rated reviews
1

Will NEVER buy from Best Buy again. Here is one for you. My 10 year old son saved up for 4 years to purchase an iPad....

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1

I placed an online order on Black Friday 11-24-17 for 2 games and used a gift card to pay. Since then I have spent 5...

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1

Ordered a 51" plasma television on 27th Dec. Best Buy advised delivery on 2nd Jan. BB then rescheduled delivery five tim...

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1

They provide a tracking number but never give packages to carriers. After waiting past due date, they tell you they...

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Best Buy and Gamestop Latest Reviews

Recent published reviews
No votes

I BOUGHT A TV DURING BLACK FRIDAY. I RETURNED THE ITEM AND FOR SOME REASON THE STORE CLERK COULD NOT SCAN THE ITEM. I...

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No votes

I need you to help me with my gift card I have the card number only and I need your help with that please

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5

I got the issue all squared away. Happy
I can now start paying my loan and not having any more issues. Once again thank...

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1

I went to gamestop to return a preowned game it was within the 14 Days. I was told that I couldn't get a refund. I said...

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