PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Gamestop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Gamestop

Best Buy and Gamestop Overview

Total reviews 3677 699
Company responses 0 0
Issues resolved 24 5

Best Buy and Gamestop Consumer Ratings

Rank
341 out of 1847 in Appliances and Electronics category
103 out of 333 in Games and Movies category
Customer service
285 in category
74 in category
Product or Service Quality
205 in category
77 in category
Website
242 in category
77 in category
Diversity of Products or Services
226 in category
66 in category

Best Buy and Gamestop Rating Details

Customer service
1.3 (1048 reviews)
1.4 (294 reviews)
Reviewer's quote

...I called customer service. The first person wasn't in the right area and made matters worse. I was purposely transferred to the wrong area a second time, and I was even madder...

Read full review

...Your customer service told me multiple times it was ON its way to only be told a week later its cancelled. We changed the CC card info on it TO BE SURE still told it was on the way. I am a pro member in your rewards for over 10 years now your customer service to be honest is awful...

Read full review
Product or Service Quality
1.8 (864 reviews)
1.6 (227 reviews)
Reviewer's quote

We have been on hold now for an hour and we need an answer before we travel 20 mins We need to find out if we have the product insurance..

Read full review

The service or lack there of I have received from GameStop and PayPal has completely sucked! It has been horrible. They have not been helpful in anyway. Never shopping there again..

Read full review
Website
2.1 (761 reviews)
1.8 (251 reviews)
Reviewer's quote

...I argued about this because there is nothing on the website that defines any limits to installing water lines at all. That was the last straw for me. I promptly went out and found another fridge from a Best Buy competitor and cancelled my order from Best Buy...

Read full review

Why am I being blocked from the gamestop website?? If Im blocked I want a full refund of my current membership.

Read full review
Diversity of Products or Services
2.3 (722 reviews)
2.1 (217 reviews)
Reviewer's quote

...I did not get any delivery that day and had to cancel water installation services with the outside contractor. (Who had no idea what happened to the refrigerator. ) I was told by your phone rep that the delivery team said "a person at my phone number cancelled the delivery as not ready for it...

Read full review

...Please contact Cloudflare to get their services fixed. There is no reason typing your website should be cause for blocking. Thanks Mr...

Read full review

Best Buy and Gamestop Pros and Cons

Pros
  • Convenient location
  • Price
  • Wide variety of products
  • Very unhappy
  • Store location
  • Leaving the store to never return
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Lack of company responsibilty
  • Customer care

Best Buy and Gamestop Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

Read full review
5

it was great the lady amber was great was helpful and I put my hand on her arm and thanked for her greatest

Read full review
5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

Read full review
5

Maggie was polite, excellent and took care of my problem, promptly and courteously. Thank you!

Read full review

Best Buy and Gamestop Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

Read full review
1

On October 13 2014, I placed an order for the PlayStation 3 500GB Limited Edition - Red and red controller. In the...

Read full review
1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

Read full review
1

Prince William Parkway VA. Had 6 games for trade. Thief, Battlefield 4, Watchdogs, Need for Speed Rivals, Zumba, Dead...

Read full review

Best Buy and Gamestop Latest Reviews

Recent published reviews
1

I lost my job did to COVID-19, I am not receiving unemployment, I had a limited budget and needed a machine to redo a...

Read full review
2

Order marked delivered but I never received it. Its been days and still no response from this merchant. Very...

Read full review
No votes

Best Buy gift card scam Best Buy wouldnt refund me back

Read full review
No votes

I want to first say that my family and I have been shopping at game stop for years. Spending hundreds of dollars on...

Read full review

Best Buy and Gamestop Products and Services

Most reviewed product and services
  • Best Buy Manager (224 reviews)
  • Best Buy Shipping Service (101 reviews)
  • Best Buy Installation (77 reviews)
  • Gamestop Shipping Service (28 reviews)
  • Gamestop Gift Card (19 reviews)
  • Gamestop Manager (6 reviews)