PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frys Electronics and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frys Electronics
Best Buy

Frys Electronics and Best Buy Overview

Total reviews
210
3449
Company responses
0
0
Issues resolved
1
22

Frys Electronics and Best Buy Consumer Ratings

Rank
407 out of 1795 in Appliances and Electronics category
310 out of 1795 in Appliances and Electronics category
Customer service
277 in category
264 in category
Product or Service Quality
302 in category
180 in category
Website
344 in category
227 in category
Style and Design
295 in category
262 in category

Frys Electronics and Best Buy Rating Details

Customer service
1.3 (58 reviews)
1.3 (923 reviews)
Reviewer's quote

...I would suggest you do the same or at least beware that thier customer service is very poor. Just google "Fry's Electronic Customer Support Complaints". BUYER BEWARE!..

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...serve never take anything out of Best Buy with out checking out serial numbers and whats in the box I will never do or recommend and Best Buy ever Best Buy customer service is nothing they claim I need to talk to the Corp and the Corp refers me back to customer service. Buyer beware of best...

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Product or Service Quality
1.4 (46 reviews)
1.8 (762 reviews)
Reviewer's quote

Date of shameful service: September 2019 I had a laptop for about 2 years, I work out of state and go remote 3-4 months 3x a year so my laptops get worked and last about 3 years. I just use them for watching movies when gone (only entertainment) and internet when off. So this laptop had its cooling...

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...To make things worse your company even closed while I was on hold! Not telling me anything just leaving me on hold a leaving for the day! Most horrible customer service I have ever experienced!!!!!..

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Website
1.8 (44 reviews)
2.1 (674 reviews)
Reviewer's quote

Fry's website said the store on Hwy 59 @ Wilcrest in Houston, TX had the items I was looking for in stock. I went to the store (depressing experience). The items were not in stock and salesman told me to order online, which I did...

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purchased a TV thru Best Buy website it stated that it would be available for pick up in an Hr well I have been waiting 24 hr and still no answer to my pick up i spoke to a rep which took me 2 hrs to speak with her, to tell me she does not have no info just that is being ready for pick up, I was...

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Style and Design
2.2 (39 reviews)
2.4 (558 reviews)
Reviewer's quote

Looking for payment for month of September and October 2019. Please update with the status.

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Explained problem to Geek Squad, he excused himself leaving me on hold for over an hour. Called in again while on hold and was promptly, and, incorrectly, referred to Apple Support. I just want an email address to use in presenting my proble-- can't find one.

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Frys Electronics and Best Buy Pros and Cons

Pros
  • Selection
  • Unusual products
  • Large selection of imported recycled plastic do dahs
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Customer service
  • Service
  • Scamming salesmen
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Frys Electronics and Best Buy Most Positive Reviews

Top rated reviews
4.9

Looking for payment for month of September and October 2019. Please update with the status.

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5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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4.4

Purchased a new CyberpowerPC on Wednesday September 13, 2018. I came into the store and returned an Acer desktop i...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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Frys Electronics and Best Buy Most Critical Reviews

Lowest rated reviews
1

I've been having trouble with a computer hard drive I purchased from Fry's in the past. On 9/24/2014 I went to the...

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1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

i ordered a ps4 on 16th sep 2014 i guess from frys. i paid them 18500. 9250 at first and was told that i would have to...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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Frys Electronics and Best Buy Latest Reviews

Recent published reviews
No votes

Im calling from pissedconsumer.com. Im waiting over a week to get my refrigerator replaced. Im going to get my friends...

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No votes

Applied online and got approved for $1000 making a $1373 purchase but I cannot get how to pay with 2 different forms of...

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1

Incorrect directions given when I called Las Vegas location, compounded by shameful CSR in store. No responsibility take...

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1.6

I was treated very disrepectfully at a store today trying to exchange a TV that went bad in just a week. I called the...

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Frys Electronics and Best Buy Products and Services

Most reviewed product and services
  • Frys Electronics Warranty (22 reviews)
  • Frys Electronics Customer Care (16 reviews)
  • Frys Electronics Shipping Service (4 reviews)
  • Best Buy Customer Care (307 reviews)
  • Best Buy Manager (221 reviews)
  • Best Buy Shipping Service (97 reviews)