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Best Buy

Appliances and Electronics
  • 14 ISSUES RESOLVED
  • 2762 TOTAL REVIEWS
  • $920K CLAIMED LOSSES
  • $854 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Convenient location 11
  • Wide variety of products 8
  • Competitive prices 7
  • I stopped shopping at best buy 6
  • Cant answer 6

Customers don't like

  • Poor customer service33
  • Bait-and-switch tactics13
  • Slow to assist11
  • Post purchase care4
  • Not enough stock4
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Fedex

Shipping
  • 21 ISSUES RESOLVED
  • 3796 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • No good 8
  • Nada 6
  • Zilch 5
  • Shipping 5
  • Office personnel 4

Customers don't like

  • Very poor customer service53
  • Delivery service28
  • Service16
  • Slow delivery8
  • Late delivery7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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