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Best Buy

Appliances and Electronics
  • 13 ISSUES RESOLVED
  • 2702 TOTAL REVIEWS
  • $900K CLAIMED LOSSES
  • $863 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 11
  • Wide variety of products 7
  • Cant answer 6
  • I stopped shopping at best buy 6
  • Competitive prices 6

Customers don't like

  • Poor customer service24
  • Bait-and-switch tactics12
  • Slow to assist11
  • Customer service8
  • Not enough stock4
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Factory Outlet Store

Appliances and Electronics
  • 0 ISSUES RESOLVED
  • 227 TOTAL REVIEWS
  • $31.6K CLAIMED LOSSES
  • $270 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Product i ordered 3
  • False claim for shipping times 1
  • Full refund along with cost of return 1
  • Range of choices 1
  • Sales staff 1

Customers don't like

  • Unprofessional staff3
  • Paying a restocking fee2
  • Poor communication backorder but no information ever provided2
  • Rude and unprofessional theves2
  • Rude staff2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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