PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Factory Buys Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Factory Buys Direct

Best Buy and Factory Buys Direct Overview

Total reviews
3256
153
Company responses
0
25
Issues resolved
22
2

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3256 reviews. It is 3103 reviews more than Factory Buys Direct received since Nov 22, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Best Buy customer support team and Factory Buys Direct customer service.

Best Buy and Factory Buys Direct Consumer Ratings

Rank
273 out of 2895 in Appliances and Electronics category
255 out of 2895 in Appliances and Electronics category
Customer service
248 in category
257 in category
Product or Service Quality
157 in category
217 in category
Exchange, Refund and Cancellation Policy
163 in category
230 in category

According to consumer ratings and reviews, Factory Buys Direct ranks 18 points higher in the Appliances and Electronics category than Best Buy. People gave Best Buy 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 394 points higher than the worst rated brand in this category. At the same time, Factory Buys Direct was rated 1.3 stars for Customer service criterion in this category and it is 385 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Best Buy has a higher rating than Factory Buys Direct. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Best Buy 1.5 stars and it is 75% greater than other in category. Factory Buys Direct however was rated 1.3 stars and it is 64% greater than other in category.

Best Buy and Factory Buys Direct Rating Details

Customer service
1.3 (822 reviews)
1.3 (91 reviews)
Reviewer's quote

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455

...As a customer I would never buy from them again and warn anyone thinking about it. They are not a reputable company. I want everyone to know that I did say a week past and we had called two weeks prior...

Carlitos
Product or Service Quality
1.8 (688 reviews)
1.5 (80 reviews)
Reviewer's quote

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H

Re: brought items need help identify. Need some one to contact me please0438935653 Tasmania timesandie.crawford@bigpond email

Abdirahman
Exchange, Refund and Cancellation Policy
1.5 (621 reviews)
1.3 (80 reviews)
Reviewer's quote

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...

PissedConsumer1723730

They failed to pay court order Judgement from DE courts. The customer service refused to forward the court order judgement and provide their Legal Department address and phone number. Customer service agents 9 & 12 . Buyer Beware

Robert P

Best Buy and Factory Buys Direct Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Easy to buy
  • Way they feed you bs on the phone
  • Product
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Poor customer service
  • Will not respond to sale rip off
  • No customer service

Best Buy and Factory Buys Direct Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

I purchased a gas furnace online.( See photo) I was sent a propane one.(see photo) This was Nov 9, 2017! I returned the...

Best Buy and Factory Buys Direct Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

Ordered 2 propane heaters only to be charged no get heaters that were defective, one had an Ignitor that was all...

Best Buy and Factory Buys Direct Latest Reviews

Recent published reviews

I purchased a 445 dollar iPhone watch online on 12/5/19. I have not received it and I keep getting the runaround. My cre...

Read all 3256 reviews
1

We purchased two Duluth Forge ventless fireplace inserts from Factory Buys Direct and one of them doesn't light after...

Read all 153 reviews

Best Buy and Factory Buys Direct Products and Services

Most reviewed product and services
  • Best Buy Customer Care (293 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)
  • Factory Buys Direct Customer Care (39 reviews)
  • Factory Buys Direct Shipping Service (27 reviews)