PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Factory Buys Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Factory Buys Direct

Best Buy and Factory Buys Direct Overview

Total reviews 3692 166
Company responses 0 25
Issues resolved 24 2

Best Buy and Factory Buys Direct Consumer Ratings

Rank
341 out of 1852 in Appliances and Electronics category
318 out of 1852 in Appliances and Electronics category
Customer service
285 in category
321 in category
Product or Service Quality
203 in category
265 in category
Exchange, Refund and Cancellation Policy
199 in category
296 in category
Price Affordability
282 in category
278 in category

Best Buy and Factory Buys Direct Rating Details

Customer service
1.3 (1054 reviews)
1.2 (100 reviews)
Reviewer's quote

...ill do not have my refund and have been told many lies on what is going on, not just the Tacoma location, but in my many hours of calls in the past 2 weeks to customer service. This is completely unacceptable and the practice of lying to avoid giving a refund is fraudulent. I am not only requesting a full refund and an extra amount for the ridiculous ...

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...This is one of the worst customer service companies I have encountered. ZERO "0" communications and interest in taking of their customers. I WOULD NOT RECOMMEND doing business with this company..

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Product or Service Quality
1.8 (870 reviews)
1.5 (86 reviews)
Reviewer's quote

The next day I received an email from the store saying the product is ready to pick up and it shows the curbside waiting is 15 mins. Then I went to the store and parked my car and informed the store that I arrived. The store website showed they were preparing my curbside order and said there would...

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I purchased a kids ride on car early this month from Factory Buys It was specified in the product description as being suitable for kids aged 3 to 8. https://www. factorybuys...

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Exchange, Refund and Cancellation Policy
1.5 (804 reviews)
1.3 (88 reviews)
Reviewer's quote

I went to the store for a refund (or a store credit) and was told I could not get either because it was past the return date. I explained that I thought under these times, it would be nice not to give a customer a hard time for $19. I asked if I could get a store credit and I would purchase...

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...Much arguing, No fridge, no refund!!..

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Price Affordability
2.4 (773 reviews)
2.4 (80 reviews)
Reviewer's quote

...The second store had the machine in and not the right price. I talked with an associate, and they didn't care what anyone else said. The manager not only didn't care, didn't apologize about the associate and then lied to me that the machine was going on sale in a few hours...

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Make sure you check out prices on other sites. They jack up their price, than have a ‘sale’. Dodgy all the way...

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Best Buy and Factory Buys Direct Pros and Cons

Pros
  • Convenient location
  • Price
  • Wide variety of products
  • Easy to buy
  • Customer service
  • Way they feed you bs on the phone
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Poor customer service
  • Will not respond to sale rip off
  • No customer service

Best Buy and Factory Buys Direct Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

I purchased a gas furnace online.( See photo) I was sent a propane one.(see photo) This was Nov 9, 2017! I returned the...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

I almost didn't order anything from them because of the reviews, so I called them to see why it was so bad; I was on...

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Best Buy and Factory Buys Direct Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

Ordered 2 propane heaters only to be charged no get heaters that were defective, one had an Ignitor that was all...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

Pro Com fireplace units are the worse they don't work remote does not work and no customer service no parts and cant...

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Best Buy and Factory Buys Direct Latest Reviews

Recent published reviews
1

Bought a cell phone at best buy, had to take phone to t mobil to activate and buy screen protector and protective case,...

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No votes

cannot get in contact with anyone about a simple problem

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No votes

Waited for over 45mins to be told Noone is there to answer.

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2.8

I purchased gas logs in November of 2018 and had them professionally installed. They worked fine for one winter. They...

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Best Buy and Factory Buys Direct Products and Services

Most reviewed product and services
  • Best Buy Manager (225 reviews)
  • Best Buy Shipping Service (102 reviews)
  • Best Buy Installation (77 reviews)
  • Factory Buys Direct Shipping Service (27 reviews)