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Best Buy

Appliances and Electronics
  • 12 ISSUES RESOLVED
  • 2588 TOTAL REVIEWS
  • $890K CLAIMED LOSSES
  • $876 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 9
  • Wide variety of products 7
  • I stopped shopping at best buy 6
  • Competitive prices 5
  • Nice staff 5

Customers don't like

  • Poor customer service75
  • Customer service24
  • Slow to assist24
  • Bait-and-switch tactics17
  • Not enough stock9
Delete
  • 1 ISSUES RESOLVED
  • 453 TOTAL REVIEWS
  • $36.4K CLAIMED LOSSES
  • $206 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Good customer service 24
  • Satisfied 21
  • Phone is fixed 17
  • Pleasant when placing the order 14
  • Phone picked up fast 8

Customers don't like

  • Terrible customer service22
  • Attempting to charge for extras14
  • Did not respond to emails10
  • Rude9
  • Unproffessional7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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