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Best Buy

Appliances and Electronics
  • 13 ISSUES RESOLVED
  • 2685 TOTAL REVIEWS
  • $900K CLAIMED LOSSES
  • $863 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 11
  • Wide variety of products 7
  • Competitive prices 6
  • I stopped shopping at best buy 6
  • Nice staff 5

Customers don't like

  • Poor customer service24
  • Bait-and-switch tactics12
  • Slow to assist11
  • Customer service8
  • Not enough stock4
Delete
  • 1 ISSUES RESOLVED
  • 486 TOTAL REVIEWS
  • $40.5K CLAIMED LOSSES
  • $211 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Good customer service 25
  • Satisfied 22
  • Phone is fixed 18
  • Pleasant when placing the order 16
  • Phone picked up fast 9

Customers don't like

  • Attempting to charge for extras9
  • Did not respond to emails6
  • Ignored request to return phone5
  • No one to talk to4
  • Unproffessional4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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