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Best Buy

Appliances and Electronics
  • 16 ISSUES RESOLVED
  • 2929 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 11
  • Wide variety of products 8
  • Price 7
  • I stopped shopping at best buy 7
  • Competitive prices 7

Customers don't like

  • Poor customer service119
  • Terrible delivery17
  • Bait-and-switch tactics13
  • Slow to assist11
  • Awful return policy11
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Elite Phones And Computers

Gadgets and Accessories
  • 1 ISSUES RESOLVED
  • 499 TOTAL REVIEWS
  • $40.5K CLAIMED LOSSES
  • $211 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Pleasant when placing the order 11
  • Satisfied 8
  • Phone picked up fast 7
  • Good customer service 6
  • Quick repair 4

Customers don't like

  • Terrible customer service36
  • Attempting to charge for extras9
  • Did not respond to emails6
  • Ignored request to return phone5
  • Unproffessional4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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