PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Curtis International and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Curtis International
Best Buy

Curtis International and Best Buy Overview

Total reviews
273
3555
Company responses
0
0
Issues resolved
4
23

Curtis International and Best Buy Consumer Ratings

Rank
477 out of 1794 in Appliances and Electronics category
316 out of 1794 in Appliances and Electronics category
Customer service
343 in category
274 in category
Product or Service Quality
361 in category
191 in category
Warranty
322 in category
167 in category
Exchange, Refund and Cancellation Policy
313 in category
186 in category

Curtis International and Best Buy Rating Details

Customer service
1.1 (139 reviews)
1.3 (975 reviews)
Reviewer's quote

...I e-mailed Curtis customer service asking about a repair manual and a parts manual for this machine. I like doing repairs myself. One of the replies I got back said it looked like I was wanting compensation...

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...the TV out I noticed that there was a crack in it I went to go try to return it but it was during the pandemic so they werent taking any returns I called customer service and they explain to me that I had protection on it so I was going to have somebody come in and take a look at the screen Then I was told that it got canceled because they dont cover...

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Product or Service Quality
1.2 (136 reviews)
1.8 (810 reviews)
Reviewer's quote

...This company is making millions off people and they dont stand behind their product. I posted my review on the BBB as well as on here. Something needs to be done bout this company..

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...Service like that I can do without..

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Warranty
1.1 (135 reviews)
1.8 (639 reviews)
Reviewer's quote

...I was told that since I had the 3-year protection plan that I should have contacted Walmart and not Curtis but because the tv was now physically damaged my warranty was void. My question to Curtis why did they accept a CF based on receipts that proved that I had extended protection plan. I have escalated and Walmart got someone on the phone however, various Supervisors in escalation process will...

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...With all this said and done and the item still under warranty, all I have left is to purchase a new washing machine but not from Best Buy. Dont expect the extended warranties to mean anything or have any value. They dont stand behind them...

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Exchange, Refund and Cancellation Policy
1.1 (125 reviews)
1.5 (749 reviews)
Reviewer's quote

Gray screen and they say it's a board of some kind so I got ripped off 350 dollars they don't care no refund no English wtf..

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...Also that I would have to wait for up to 30 DAYS to receive a refund. Told me that the item wouldnt have been charged unless it was shipped. The money had cleared my account completely well before the label was generated...

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Curtis International and Best Buy Pros and Cons

Pros
  • Tv was good when it worked
  • Product was good until it broke down
  • Appliance until is broke
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Customer service
  • Lack of integrity
  • Difficulty in making a warranty claim
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Curtis International and Best Buy Most Positive Reviews

Top rated reviews
5

RE: Ref # CF 0819151840 Re Sylvania 13" DVD #1332
To whom it may concern :a few months ago I returned a Sylvania 1...

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5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

It took 2 months, but I got my refund cheque. All communication was by email and I usually had to send reminder/follow u...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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Curtis International and Best Buy Most Critical Reviews

Lowest rated reviews
1

In July 2014 we bought the 10.1" Klu tablet from Fry's Electronics In October the screen stopped responding.
We contact...

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1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

I order a tablet from walmart.com, the tablet we out after just having it for two weeks. I called and walmart told me I...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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Curtis International and Best Buy Latest Reviews

Recent published reviews
1.3

My wife bought a RCA Portable Washing Machine model RPW210-C from Walmart on June 18, 2018. The machine is manufactured...

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1.8

Had an appointment at 1:30 to install a backup camera. Job was suppose to be done within 2 hrs. I left Best Buy in...

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1.5

Bought the igloo ice maker a few months ago. Worked fine until saturday 3/14/20. Dot have receipt or box. Called on...

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3.5

My husband went to the Killeen, Texas store twice today, once to look at small laptops and then return to purchase one....

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Curtis International and Best Buy Products and Services

Most reviewed product and services
  • Curtis International Customer Care (46 reviews)
  • Curtis International Technical Support (8 reviews)
  • Curtis International 1041 Dvd Player (4 reviews)
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (222 reviews)
  • Best Buy Shipping Service (99 reviews)