PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Curtis International as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Curtis International

Best Buy and Curtis International Overview

Total reviews 3679 280
Company responses 0 0
Issues resolved 24 4

Best Buy and Curtis International Consumer Ratings

Rank
341 out of 1849 in Appliances and Electronics category
508 out of 1849 in Appliances and Electronics category
Customer service
285 in category
354 in category
Product or Service Quality
204 in category
381 in category
Exchange, Refund and Cancellation Policy
197 in category
333 in category
Price Affordability
284 in category
282 in category

Best Buy and Curtis International Rating Details

Customer service
1.3 (1049 reviews)
1.1 (143 reviews)
Reviewer's quote

...I called customer service. The first person wasn't in the right area and made matters worse. I was purposely transferred to the wrong area a second time, and I was even madder...

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I contacted their customer service department which is Curtis International to put in my warranty claim and they asked to take pictures of the issue and the bill of sales. That I did and after roughly a week, was told to bring it to one of their authorized repair people. I was then told a few hours...

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Product or Service Quality
1.8 (865 reviews)
1.2 (141 reviews)
Reviewer's quote

We have been on hold now for an hour and we need an answer before we travel 20 mins We need to find out if we have the product insurance..

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...I e-mailed Curtis customer service asking about a repair manual and a parts manual for this machine. I like doing repairs myself. One of the replies I got back said it looked like I was wanting compensation...

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Exchange, Refund and Cancellation Policy
1.5 (796 reviews)
1.1 (127 reviews)
Reviewer's quote

I went to the store for a refund (or a store credit) and was told I could not get either because it was past the return date. I explained that I thought under these times, it would be nice not to give a customer a hard time for $19. I asked if I could get a store credit and I would purchase...

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...They will not issue a replacement or refund. This company is making millions off people and they dont stand behind their product. I posted my review on the BBB as well as on here...

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Price Affordability
2.4 (766 reviews)
2.4 (122 reviews)
Reviewer's quote

I tried to get a price match and was denied because my purchase was outside the 15 day window even though I still don't have the fridge. Then it turns out that the mini-fridge I bought didn't work so, I had to take it back and in doing so, ended up dealing with a customer service person that was...

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...They then called me saying I could buy a unit from them directly for their employee only price. They wanted my cc info over the phone. It seemed like a scam so I didnt do it...

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Best Buy and Curtis International Pros and Cons

Pros
  • Convenient location
  • Price
  • Wide variety of products
  • Product was good until it broke down
  • Tv was good when it worked
  • Appliance until is broke
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Lack of integrity
  • Difficulty in making a warranty claim

Best Buy and Curtis International Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

RE: Ref # CF 081915**** Re Sylvania 13" DVD #1332
To whom it may concern :a few months ago I returned a Sylvania 13”...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

It took 2 months, but I got my refund cheque. All communication was by email and I usually had to send reminder/follow u...

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Best Buy and Curtis International Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

In July 2014 we bought the 10.1" Klu tablet from Fry's Electronics In October the screen stopped responding.
We contacte...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

I order a tablet from walmart.com, the tablet we out after just having it for two weeks. I called and walmart told me I...

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Best Buy and Curtis International Latest Reviews

Recent published reviews
1

SOn September 16, 2020, I purchased a Best Buy gift card for $500.00 from CVS located at 6200 W Higgins, Chicago, IL 606...

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2.6

Theyre company to deal with. Im still waiting to get a repair or replacement. They want you to jump through all thee...

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1.2

They was to put my purchase on the best buy card that I was approved for 2000 they took out my bank account an put me...

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4.2

I purchased my tv 4/19/20. On 11/14/20 a green vertical line appeared on my tv. I contacted warranty I purchased from...

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Best Buy and Curtis International Products and Services

Most reviewed product and services
  • Best Buy Manager (224 reviews)
  • Best Buy Shipping Service (101 reviews)
  • Best Buy Installation (77 reviews)
  • Curtis International Technical Support (8 reviews)
  • Curtis International Dvd Player (4 reviews)
  • Curtis International 1041 Dvd Player (4 reviews)