PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Curtis International as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Curtis International

Best Buy and Curtis International Overview

Total reviews
3502
273
Company responses
0
0
Issues resolved
23
4

Best Buy and Curtis International Consumer Ratings

Rank
309 out of 1777 in Appliances and Electronics category
470 out of 1777 in Appliances and Electronics category
Customer service
266 in category
334 in category
Product or Service Quality
184 in category
354 in category
Exchange, Refund and Cancellation Policy
171 in category
303 in category
Price Affordability
257 in category
259 in category

Best Buy and Curtis International Rating Details

Customer service
1.3 (948 reviews)
1.1 (139 reviews)
Reviewer's quote

...I called customer service again and was almost IMMEDIATELY offered a refund, even though a refund was not an option in my previous call and my case clearly had not been reviewed after being escalated...

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...I e-mailed Curtis customer service asking about a repair manual and a parts manual for this machine. I like doing repairs myself. One of the replies I got back said it looked like I was wanting compensation...

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Product or Service Quality
1.8 (785 reviews)
1.2 (136 reviews)
Reviewer's quote

BEST BUY HAS ZERO CUSTOMER SERVICE. I HAVE A TV WITH A BROKEN SCREEN THAT GOT HERE 9 DAYS AGO. THE T...

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...This company is making millions off people and they dont stand behind their product. I posted my review on the BBB as well as on here. Something needs to be done bout this company..

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Exchange, Refund and Cancellation Policy
1.5 (724 reviews)
1.1 (125 reviews)
Reviewer's quote

I had a peek behind the curtain to determine one of the many reasons Best Buy is on the door of bankruptcy a draconian return policy. Not sure I understood Best Buy gives you a mere 14 days from day of purchase for returns or exchanges..

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Gray screen and they say it's a board of some kind so I got ripped off 350 dollars they don't care no refund no English wtf..

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Price Affordability
2.4 (699 reviews)
2.4 (120 reviews)
Reviewer's quote

...and I didn’t want to make a big deal about it so I ran over to the nearest corner store and withdrew $100 while on the way back I decided to google the price for the hose which is 10. 29 and it was about $29 on your website so when I arrived to the house I asked again how much it would be for the extra labor he said again $100 I then asked how much a hose normally cost he said $70 and labor $30 I told him I was aware he was...

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...They then called me saying I could buy a unit from them directly for their employee only price. They wanted my cc info over the phone. It seemed like a scam so I didnt do it...

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Best Buy and Curtis International Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Tv was good when it worked
  • Product was good until it broke down
  • Appliance until is broke
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Lack of integrity
  • Difficulty in making a warranty claim

Best Buy and Curtis International Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

RE: Ref # CF 0819151840 Re Sylvania 13" DVD #1332
To whom it may concern :a few months ago I returned a Sylvania 1...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

It took 2 months, but I got my refund cheque. All communication was by email and I usually had to send reminder/follow u...

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Best Buy and Curtis International Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

In July 2014 we bought the 10.1" Klu tablet from Fry's Electronics In October the screen stopped responding.
We contact...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

I order a tablet from walmart.com, the tablet we out after just having it for two weeks. I called and walmart told me I...

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Best Buy and Curtis International Latest Reviews

Recent published reviews
No votes

I call and no one picks up the phone. Trying to chat but im also unsuccessful.

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1.3

My wife bought a RCA Portable Washing Machine model RPW210-C from Walmart on June 18, 2018. The machine is manufactured...

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1

We bought a turn table that was faulty and could not get ahold of ANYONE for days. Now they tell us too bad so sad....

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1.5

Bought the igloo ice maker a few months ago. Worked fine until saturday 3/14/20. Dot have receipt or box. Called on...

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Best Buy and Curtis International Products and Services

Most reviewed product and services
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (222 reviews)
  • Best Buy Shipping Service (98 reviews)
  • Curtis International Customer Care (46 reviews)
  • Curtis International Technical Support (8 reviews)
  • Curtis International Dvd Player (4 reviews)