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Best Buy

Appliances and Electronics
  • 14 ISSUES RESOLVED
  • 2744 TOTAL REVIEWS
  • $910K CLAIMED LOSSES
  • $856 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 11
  • Wide variety of products 7
  • Cant answer 6
  • I stopped shopping at best buy 6
  • Competitive prices 6

Customers don't like

  • Poor customer service33
  • Bait-and-switch tactics13
  • Slow to assist11
  • Not enough stock4
  • Post purchase care4
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Curtis International

Appliances and Electronics
  • 1 ISSUES RESOLVED
  • 107 TOTAL REVIEWS
  • $7.6K CLAIMED LOSSES
  • $195 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • I did not have to wait on the phone too long 3
  • Brand name-will reconsider 1
  • Product was good until it broke down 1

Customers don't like

  • Customer service5
  • Customer serrvice3
  • Product is a lemon2
  • Useless information they in1
  • Very long times on hold and without any resolution1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1319704

Curtis Int'l is the company that holds the warranty to a number of different appliances and Best Buy sells the appliances In my option one has nothing to do with the other. People should investigate this BEFORE they buy the appliance because Curtis Int'l customer service sucks and they will do everything in they' re power not to honor the warranty. This is just my opinion and my dealings with them