PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Curtis International as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Curtis International

Best Buy and Curtis International Overview

Total reviews
3253
263
Company responses
0
0
Issues resolved
22
4

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3253 reviews. It is 2990 reviews more than Curtis International received since Nov 14, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Curtis International customer support team than with Best Buy customer service.

Best Buy and Curtis International Consumer Ratings

Rank
272 out of 2894 in Appliances and Electronics category
428 out of 2894 in Appliances and Electronics category
Customer service
249 in category
306 in category
Product or Service Quality
159 in category
318 in category
Exchange, Refund and Cancellation Policy
162 in category
272 in category

According to consumer ratings and reviews, Best Buy ranks 156 points higher in the Appliances and Electronics category than Curtis International. People gave Best Buy 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 397 points higher than the worst rated brand in this category. At the same time, Curtis International was rated 1.1 stars for Customer service criterion in this category and it is 340 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Best Buy has a higher rating than Curtis International. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Best Buy 1.5 stars and it is 75% greater than other in category. Curtis International however was rated 1.1 stars and it is 58% greater than other in category.

Best Buy and Curtis International Rating Details

Customer service
1.3 (821 reviews)
1.1 (133 reviews)
Reviewer's quote

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455

I have had RCA in my home for many many years now as well and this is the first time I have ever had crap service from support on a product that has been great to me for over 60 years. My suggestion is your company needs to put the customer back into the name of the product. I have tried everything...

GARY P
Product or Service Quality
1.8 (687 reviews)
1.2 (131 reviews)
Reviewer's quote

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H

Issue with a TV, nobody was able to answer my question, Over 4 - 5 days I've been dealing with this, AWFUL !!! no resolution !! absolutely BS !! Was treated like I was STUPID !!!!!

Eric K
Exchange, Refund and Cancellation Policy
1.5 (621 reviews)
1.1 (121 reviews)
Reviewer's quote

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...

PissedConsumer1723730

Curtis strings the customer along endlessly, seemingly with no intention of replacing, repairing or refunding the defective product. They made us jump through a million hoops, including sending irrelevant photos, like the exterior of the microwave (as though this would show why it was not heating...

Cornelia F

Best Buy and Curtis International Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Tv was good when it worked
  • Product was good until it broke down
  • Brand name-will reconsider
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Customer service
  • Lack of integrity
  • Difficulty in making a warranty claim

Best Buy and Curtis International Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

RE: Ref # CF 0819151840 Re Sylvania 13" DVD #1332
To whom it may concern :a few months ago I returned a Sylvania 1...

Best Buy and Curtis International Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

In July 2014 we bought the 10.1" Klu tablet from Fry's Electronics In October the screen stopped responding.
We contact...

Best Buy and Curtis International Latest Reviews

Recent published reviews
1.8

Best Buy. Late delivery of purchase after assuring me my order would be delivered early!
HORRIBLE customer service. IF yo...

Read all 3253 reviews
2

I grew up with RCA in our home as a young child I came to realize that my parents were all knowing and wise when it came...

Read all 263 reviews

Best Buy and Curtis International Products and Services

Most reviewed product and services
  • Best Buy Customer Care (292 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)
  • Curtis International Customer Care (45 reviews)
  • Curtis International Technical Support (8 reviews)
  • Curtis International 1041 Dvd Player (4 reviews)