PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco
Best Buy

Costco and Best Buy Overview

Total reviews
1268
3249
Company responses
0
0
Issues resolved
9
22

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3249 reviews. It is 1981 reviews more than Costco received since Jul 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Costco customer support team and Best Buy customer service.

Costco and Best Buy Consumer Ratings

Rank
23 out of 614 in Supermarkets and Malls category
272 out of 2894 in Appliances and Electronics category
Customer service
31 in category
248 in category
Staff
24 in category
200 in category
Website
21 in category
205 in category

Costco and Best Buy Rating Details

Customer service
2 (386 reviews)
1.3 (818 reviews)
Reviewer's quote

I bought 4 tires at the Costco at Clifton NJ. The lady helped me told me that I don’t need to wait in line next time I came back for the tire rotations. I just need to come to the counter and it only takes couple of minutes. I came here today for the tires rotation. The lady at the counter treated...

Joseph L

...Customer service can't be bothered to respond. I'll stick to Amazon from now on. If they go under, they'll totally deserve it..

Wilma
Staff
2.3 (321 reviews)
1.6 (605 reviews)
Reviewer's quote

The service staff (Peter Clarke and Alex) in the Tire Department said to have "it repaired and that Costco will be reimburse us for the damages", even before we filled out the claim form. The next day, we spoke to Kiley at Costco and we filled out a claim form, she also said that we will be...

Liza B

...I was immediately greeted by a staff person at security desk. “Hello, may I help you?”. “No...

Dawn A
Website
2.9 (319 reviews)
2.1 (603 reviews)
Reviewer's quote

..."It was in the fine print" on the Costco website. I interpreted it as having done my duty sliding out the old dishwasher; apparently not. 5) They said I could refuse delivery, but I already had several weeks without a dishwasher and figured my husband could figure it out...

Wisteria W

I will spend every spare moment i have writing reviews on every website i can find explaining how the associates treat customers at this location. I have never felt so disrespected and absolutely humiliated when making a $700 purchase at a store and before this experience I only went to Best Buy...

Garold

Costco and Best Buy Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Food items offered
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Horrible customer service
  • Customer service
  • Costco service
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Costco and Best Buy Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

Costco and Best Buy Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

Costco and Best Buy Latest Reviews

Recent published reviews
3.6

I go to this store every 2 weeks or maybe less, whenever it's necessary. I have been their client for more than 2 years...

Read all 1268 reviews

Can’t redeem my information because of wrong entered email

Read all 3249 reviews

Costco and Best Buy Products and Services

Most reviewed product and services
  • Costco Customer Care (145 reviews)
  • Costco Cashier (89 reviews)
  • Costco Manager (81 reviews)
  • Best Buy Customer Care (291 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)