PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Costco

Best Buy and Costco Overview

Total reviews
3256
1272
Company responses
0
0
Issues resolved
22
9

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3256 reviews. It is 1984 reviews more than Costco received since Jul 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Best Buy customer support team and Costco customer service.

Best Buy and Costco Consumer Ratings

Rank
273 out of 2896 in Appliances and Electronics category
23 out of 614 in Supermarkets and Malls category
Customer service
249 in category
31 in category
Product or Service Quality
157 in category
17 in category
Exchange, Refund and Cancellation Policy
162 in category
14 in category

Best Buy and Costco Rating Details

Customer service
1.3 (822 reviews)
2 (389 reviews)
Reviewer's quote

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455

I bought 4 tires at the Costco at Clifton NJ. The lady helped me told me that I don’t need to wait in line next time I came back for the tire rotations. I just need to come to the counter and it only takes couple of minutes. I came here today for the tires rotation. The lady at the counter treated...

Joseph L
Product or Service Quality
1.8 (688 reviews)
2.7 (309 reviews)
Reviewer's quote

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H

The service staff (Peter Clarke and Alex) in the Tire Department said to have "it repaired and that Costco will be reimburse us for the damages", even before we filled out the claim form. The next day, we spoke to Kiley at Costco and we filled out a claim form, she also said that we will be...

Liza B
Exchange, Refund and Cancellation Policy
1.5 (621 reviews)
3 (299 reviews)
Reviewer's quote

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...

PissedConsumer1723730

During shopping at our local Costco, I was in the check out line and witnessed a lady use some pretty disturbing language toward the cashier! The cashier asked the lady to repeat her choice of words directed at him a couple times, but refused ( CAUSE SHE SHOULD BE ASHAMED FOR SAYING IT THE FIRST...

Mariah E

Best Buy and Costco Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Price
  • This is the only time i have been disappointed
  • Food items offered
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Horrible customer service
  • Customer service
  • Costco service

Best Buy and Costco Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

Best Buy and Costco Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

Best Buy and Costco Latest Reviews

Recent published reviews

I purchased a 445 dollar iPhone watch online on 12/5/19. I have not received it and I keep getting the runaround. My cre...

Read all 3256 reviews
2

still waiting for my tv. ordered 12-2 will be 12-13 tomorrow and not even scheduled. The trucking company's website...

Read all 1272 reviews

Best Buy and Costco Products and Services

Most reviewed product and services
  • Best Buy Customer Care (293 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)
  • Costco Customer Care (146 reviews)
  • Costco Cashier (89 reviews)
  • Costco Manager (81 reviews)