PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conns and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Conns
Best Buy

Conns and Best Buy Overview

Total reviews
866
3256
Company responses
0
0
Issues resolved
8
22

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3256 reviews. It is 2390 reviews more than Conns received since Jun 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Conns customer support team and Best Buy customer service.

Conns and Best Buy Consumer Ratings

Rank
85 out of 614 in Supermarkets and Malls category
273 out of 2896 in Appliances and Electronics category
Customer service
74 in category
247 in category
Product or Service Quality
68 in category
156 in category
Diversity of Products or Services
74 in category
179 in category

Conns and Best Buy Rating Details

Customer service
1.3 (343 reviews)
1.3 (822 reviews)
Reviewer's quote

...The customer service person told me my balance would go up to 10,000 because I didn't pay the cash option within the year. I have already paid 4000 for furniture I don't even have anymore. Don't deal with Conns...

Leisa C

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455
Product or Service Quality
1.6 (330 reviews)
1.8 (688 reviews)
Reviewer's quote

...Then they moved to the appointment to Saturday – NO ONE CALLED AGAIN – then I was told the serviceman was running late – then I was told he was out of town. I’ve been dropped on hold for 30 minutes at a stretch. I’ve been told that despite my pleas they will not exchange the unit...

Deborah P

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H
Diversity of Products or Services
2 (325 reviews)
2.4 (586 reviews)
Reviewer's quote

First a little background on me. I have made four major purchases over the last three years. The first three went off without a hitch. Just over a month ago I attempted to pay my account on line as I have always done before successfully. Their on line system has all types of failure issues on their...

Alfred D

Called customer service more than 8 times to make an appointment for a service I had already paid for at the time of purchase. The 8 agents could not make the appointment leaving me on hold for more than 50% of the time for each call! After receiving a confirmation by email the appointment was...

STEPHEN C

Conns and Best Buy Pros and Cons

Pros
  • Stores staff
  • Price advertised
  • Product and ease of financing
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Customer service
  • Service or dishonesty
  • Unwilling to solve problems
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Conns and Best Buy Most Positive Reviews

Top rated reviews
5

It started when I paid off my account. My money was taken from my account twice. 1,140 dollars taken out twice. Wiped...

5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

Conns and Best Buy Most Critical Reviews

Lowest rated reviews
1

On 8/17/14 My roommate and I went into a Conns store here in Phoenix AZ we went in just to look not ready to buy yet....

1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

Conns and Best Buy Latest Reviews

Recent published reviews
1.6

Lied to by salesrep. Why is that a suprise

Read all 866 reviews

I purchased a 445 dollar iPhone watch online on 12/5/19. I have not received it and I keep getting the runaround. My cre...

Read all 3256 reviews

Conns and Best Buy Products and Services

Most reviewed product and services
  • Conns Customer Care (96 reviews)
  • Conns Delivery Service (52 reviews)
  • Conns Repair (37 reviews)
  • Best Buy Customer Care (293 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)