PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conns and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Conns
Best Buy

Conns and Best Buy Overview

Total reviews
932
3553
Company responses
0
0
Issues resolved
8
23

Conns and Best Buy Consumer Ratings

Rank
99 out of 332 in Supermarkets and Malls category
312 out of 1792 in Appliances and Electronics category
Customer service
83 in category
276 in category
Product or Service Quality
81 in category
190 in category
Diversity of Products or Services
86 in category
205 in category
Website
70 in category
229 in category

Conns and Best Buy Rating Details

Customer service
1.3 (379 reviews)
1.3 (974 reviews)
Reviewer's quote

...HORRIBLE CUSTOMER SERVICE. I will be making a complaint to the BBB..

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...the TV out I noticed that there was a crack in it I went to go try to return it but it was during the pandemic so they werent taking any returns I called customer service and they explain to me that I had protection on it so I was going to have somebody come in and take a look at the screen Then I was told that it got canceled because they dont cover...

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Product or Service Quality
1.6 (361 reviews)
1.8 (809 reviews)
Reviewer's quote

tv malfunctioned three days after purchase and service people came to look at the tv and cracked it in the process now they are claiming I cracked the tv and are refusing to repair or replace tv..

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On the 3rd day, a lady at the service desk answered and tried to help me, but said the geek squad was busy and didn’t have time to answer the phone. I have called for 3 more days with absolutely no answer from the geek squad or any other dept in the Carbondale, Illinois store!! This has left a...

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Diversity of Products or Services
2 (355 reviews)
2.3 (682 reviews)
Reviewer's quote

I have completed my payment of $2400 for the products I selected at Conn's. Due to requested deferments, Conn's is now collecting $2400 in interest/fees in which I must pay because I care about my credit. I believe this is unethical and inhumane but Conn's has justified this practice...

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I am not happy with the outcome I have bin buying products from you all my life so has all my family I will make sure none of my family do business with you guys anymore this is such a RIP off store..

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Website
1.9 (336 reviews)
2.1 (716 reviews)
Reviewer's quote

...While on the phone with her, I had my checking account open and their website open to see it. Conn's website reflected the pending payment but my debit Card payment did not show on my checking. I told Cathy which she told me to refresh my screen but I'd closed and reopened 3 times...

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29 and it was about $29 on your website so when I arrived to the house I asked again how much it would be for the extra labor he said again $100 I then asked how much a hose normally cost he said $70 and labor $30 I told him I was aware he was dishonest and I walked away before I said anything I...

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Conns and Best Buy Pros and Cons

Pros
  • Stores staff
  • Price advertised
  • Product and ease of financing
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Customer service
  • Service or dishonesty
  • Unwilling to solve problems
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Conns and Best Buy Most Positive Reviews

Top rated reviews
5

It started when I paid off my account. My money was taken from my account twice. 1,140 dollars taken out twice. Wiped...

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5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

I am one pymt away from paying off my Conn’s credit line & will Never buy there again! The store employees are not that...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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Conns and Best Buy Most Critical Reviews

Lowest rated reviews
1

On 8/17/14 My roommate and I went into a Conns store here in Phoenix AZ we went in just to look not ready to buy yet....

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1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

I forgot to say with my other complaint. My mattress that was suppose to be the message queen mattress I found out when...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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Conns and Best Buy Latest Reviews

Recent published reviews
1

Everytime i try to paid my bill. they are so rude, at the Manhattan Store, they never can find my account, and went i...

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1

I am not happy with the outcome I have bin buying products from you all my life so has all my family I will make sure...

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No votes

Everytime i try to paid my bill, they is so rude, at the Manhattan store, they never can found my account, and went i...

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3.8

I cracked my screen on my Series 3 Apple Watch that I’ve had for less then a year. I called for 2 days to get ahold of...

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Conns and Best Buy Products and Services

Most reviewed product and services
  • Conns Customer Care (101 reviews)
  • Conns Delivery Service (54 reviews)
  • Conns Repair (39 reviews)
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (222 reviews)
  • Best Buy Shipping Service (99 reviews)